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Lou Fusz Kia - Service Center

St. Louis, MO

4.5
2,578 Reviews

2,578 Reviews of Lou Fusz Kia - Service Center

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September 20, 2021

Service was estimated for 14 days, it took 40. Told 3 times, 3 weeks in a row that the car was going to paint. Picked up car at 7:30 am and my passenger side window was half way down, it had rained the n More

by DawnB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Meyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Otten
Sep 21, 2021 -

Lou Fusz Kia responded

Dawn, we are sorry to hear about this, and your message will be passed along to management. Thank you for bringing this to our attention!

September 20, 2021

The Lou Fusz Kia team is very friendly and easy to do business with. I would recommend them for your service needs. More

by jlazaroff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Otten
Sep 20, 2021 -

Lou Fusz Kia responded

Thank you for the recommendation of our store! We appreciate you and we look forward to seeing you again in the future!

September 20, 2021

Service was friendly and my wait was in the estimated timeframe given. Clean and comfortable waiting area. More

by mschmidtdesigns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Sep 20, 2021 -

Lou Fusz Kia responded

We appreciate you taking the time to leave us a review! We value you as our customer and appreciate your kind words about our store. Thank you.

September 15, 2021

We always have great service. All staff are very helpful and let's us know everything going on with our cars. More

by lisalewis4159
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Jones
Sep 15, 2021 -

Lou Fusz Kia responded

We appreciate you taking the time to leave us a review! We value you as our customer and we look forward to seeing you again!

September 09, 2021

They are friendly and on time. It is always a good experience. I I have recommended people and one person bought a SUV. Thank you More

by marcib7733
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Kloempken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Stumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Feinstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Chavers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2021 -

Lou Fusz Kia responded

Thank you for taking the time to leave us a review! We appreciate your business and your recommendation of our store! We look forward to serving you in the future!

September 06, 2021

Everyone was great. Fast, helpful, and made sure to take Everyone was great. Fast, helpful, and made sure to take care of all things big and small. Loved the car and the people! I will shop there again and More

by olga_fisher55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Stumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2021 -

Lou Fusz Kia responded

Thank you for taking the time to leave us a review! We appreciate your business and value you as our customer!

September 05, 2021

I love Lou Fusz KIA! They are always welcoming, professional and personable. Service is great and always done in a timely manner. There's a reason why I drive all the way from Wentzville to Creve More

by Arsipes0710
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach, Andy and Eric in the Service dept
Sep 09, 2021 -

Lou Fusz Kia responded

Thank you for the review! We are happy to serve you and hope to continue serving you in the future!

August 31, 2021

Service was great. Got me in and out in great time. Staff is very professional and friendly. I highly recommend this dealership for servicing vehicles. More

by restorefinancialorder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Sep 01, 2021 -

Lou Fusz Kia responded

Thank you for the recommendation! We appreciate your business and value you as our customer!

August 31, 2021

Went in for an oil change and as usual was told something was wrong with my car. Instructed the employee they were only to do an oil change and I would take it to another mechanic for a 2nd opinion, and when More

by BRIDGETSKAGGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
Sep 01, 2021 -

Lou Fusz Kia responded

Hi Bridget, thank you for leaving us a review with your input. We are sorry you didn't have a five star experience, and we will be passing your message along. We hope to earn your business in the future.

August 30, 2021

I was completely impressed with the service I was provided. My service advisor, Zachery Lentz, was professional, knowledgeable and courteous! I had to wait for my car and he advised the recall work More

by Luis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zachery Lentz
Aug 30, 2021 -

Lou Fusz Kia responded

Thank you for the great review Luis! We are happy to hear that you were able to get in and out in a timely manner!

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