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Lou Fusz Kia - Service Center

St. Louis, MO

4.5
2,559 Reviews
Call Service Center (314) 208-2444

2,559 Reviews of Lou Fusz Kia - Service Center

Sort by
March 08, 2021

Andy was very kind to us and really addressed our issues. Thanks Andy. We will be taking our Suv back to you guys in the furture. More

by TINA122321
Recommend Dealer
Yes
Employees Worked With
Andy Stone
Report | Print
Mar 10, 2021 -

Lou Fusz Kia responded

Thank you so much for this excellent feedback. I am happy to hear that our team worked hard enough to make your experience enjoyable.

March 08, 2021

Another great job well done as always got all parts ordered kept me informed of status and got me in and did all work quickly as always. More

by MEDLIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Stumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Derleth
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Mar 10, 2021 -

Lou Fusz Kia responded

We are pleased to hear that you had an excellent experience with our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise.

March 02, 2021

Lou Fusz Kia is the best dealer out there. Always a first class experience with sales or service. They never let you down. Nicci is the best in service and Crystal is the go to for sales. More

by BJB232
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Cody, Nicci Pollard
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Mar 10, 2021 -

Lou Fusz Kia responded

Thank you for sharing this great feedback with us. You are the best! Thank you for the kind words about Crystal and Nicci. We feel our team is what makes Lou Fusz special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next visit!

Mar 10, 2021 -

BJB232 responded

I'm in the market for a used car all of the sudden....Crystal, I will be in touch!

February 26, 2021

Staff here are friendly and very helpful. There are drinks and snacks offered to customers while they are waiting. I love the complimentary car wash and vaccum after an oil change. More

by stlgirl221
Recommend Dealer
Yes
Employees Worked With
Nicci Pollard
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Mar 10, 2021 -

Lou Fusz Kia responded

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. It was a pleasure to assist you and please let us know when we can do so again!

February 25, 2021

I always bring my vehicle to Lou Fusz for service even though there are several dealerships that are closer to me. Great service, I have never been disappointed. They take good care of me. More

by bernjl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Derleth
Report | Print
Feb 25, 2021 -

Lou Fusz Kia responded

Your feedback is very important to us! Thank you so much for taking the time to leave us a review. We value your business and look forward to seeing you at our dealership again soon!

February 25, 2021

As always, Zack Lentz was professional, courteous, friendly and helpful. The person who drove me to work was nice. I will always recommend Zack in the service department. More

by sclinton1966
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Lentz
Report | Print
Mar 10, 2021 -

Lou Fusz Kia responded

Thanks for the wonderful review and the kind words about Zack! Anytime our customers let us know that they had a very pleasant experience it brings us great joy. Once again, we appreciate your business and hope you'll keep in touch for your future car needs.

February 25, 2021

Always excellent service. I have been using them since 2009 when I bought my first Kia. I also take my second car to them too. More

by LAMIACOSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Lentz
Report | Print
Mar 10, 2021 -

Lou Fusz Kia responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else.

February 24, 2021

Great place with friendly service. Always go to the dealership for the service needed on my Kia Sorento and will continue to do so in the future. More

by Vickie
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Zack Lentz, Nicci Pollard, Justin Jeffries
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Feb 25, 2021 -

Lou Fusz Kia responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help.

February 23, 2021

People a friendly and professional. The problem is the long wait time. I was there for 2hr 15min. Every time I get service my average wait is 2 hours More

by sedrickemery
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nancy Anselmo
Report | Print
Feb 25, 2021 -

Lou Fusz Kia responded

We are sorry for the wait. We appreciate you and your feedback and will certainly share this with management. Thank you.

February 23, 2021

Kevin did a great job keeping us informed about our car, we’re able to use a car to get lunch gave us a discount when I asked about one More

by NOELKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Derleth
Report | Print
Feb 25, 2021 -

Lou Fusz Kia responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and we are glad that this was the case with you! Please let us know if we can help you with anything else, thanks!

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