Lou Fusz Kia - Service Center

Nicci was very nice and apologetic for my oil change to take longer than what it did but it was ok but she made sure I was happy. Very good service department. take longer than what it did but it was ok but she made sure I was happy. Very good service department. More

Thank You Mike and Shelby for everything! While I did not purchase my Kia Soul from this location, I've gotten all of my routine maintenance completed at this location and the entire staff is amazing. From t purchase my Kia Soul from this location, I've gotten all of my routine maintenance completed at this location and the entire staff is amazing. From the Service department to Sales, this is a phenomenal team! I stopped in last Thursday because my check engine light came on. Now as a single mom of one, every dime counts! I was an emotional wreck when I pulled up because any unexpected costs is too much for me. After discovering what was wrong with my car, I decided to talk with Sales to see about a new car. I knew it was a longshot because my credit isn't perfect but I'd really been working on it. Long story short...with the help of the Magician Wands and the Superior Saleswoman Shelby, I rolled out of there with a brand new 2021 Kia Soul. Not only is this a huge accomplishment for me, but also an amazing job from the Sales Team. My son Chaise and I thank you very very much and we will see you sooner than later to upgrade to something bigger! If you're looking for a place with superior customer service, look no further. Go see Shelby and Mike and they'll get you rollin quick! Oh and Joe with the adorable 2-year old will make sure the financing is top notch! More

So came in and nearly half the employees were not wearing masks and or wearing them as chin straps. There is no less than 2 signs on each door saying masks are required. I stood outside in negative temperat masks and or wearing them as chin straps. There is no less than 2 signs on each door saying masks are required. I stood outside in negative temperatures while they charged my battery then ended up replacing it. I did not feel safe inside.came back a few days later to get 4 tires. Drive out and one tire pressure was 55 and yes I drove it a few miles to see if it went down. Nope. Today I woke up early to travel 2 hours for a vaccine every (covid) and had a flat tire. I managed to fill it up but looks like I have to reschedule it. Lou fusz you make me so safe. Car shakes now and pulls to the left. Started off with 38 air today now it’s at 33. Can’t wait for whatBS they are going to feed me. My lease is ending in April and you would think they would ask me if I am going to upgrade... nope. Sales and service are completely siloed.been here 3 times in a week and you let me get out of here without a new car. Shame on you. The GM Should be fired. Let me take some pictures of your employees not wearing masks. More

This has been the second time I’ve gone to Kia Creve Coeur and both times they failed to solve my car problems but still charged me $150. Both times, Nicci was unprofessional. Coeur and both times they failed to solve my car problems but still charged me $150. Both times, Nicci was unprofessional. More

I went in to have a safety and emissions test done on my vehicle which I purchased at a different Lou Fusz location. I was late for my appointment with the road conditions being as they were. I called and l vehicle which I purchased at a different Lou Fusz location. I was late for my appointment with the road conditions being as they were. I called and let one of the employees know I was running late. They were more concerned about my safety than the time of my appointment. The staff was very friendly when I arrived and looked at my vehicle right away. Knowing that I had a defect on the vehicle that would fail, they continued with the test to make sure there was nothing else wrong. They then reassured me that once the dealership fixes the defect to bring the vehicle back to them so they could do it again. I appreciate their honesty and great customer service. More

Another job well done by all involved got me in and made repairs needed to keep me going with quick in and out. Many Thanks Again repairs needed to keep me going with quick in and out. Many Thanks Again More

Lou Fusz is always great at the person to person customer service. I have one complaint about when they document what was done to your car is not done. Like sanitizing, vacuuming the inside of your car is ne service. I have one complaint about when they document what was done to your car is not done. Like sanitizing, vacuuming the inside of your car is never done but overall service is great More

Kevin got car in for needed repair quickly and took care of all the paper work and we wer on our way again another job well done by all. of all the paper work and we wer on our way again another job well done by all. More

As always, great service. They were able to squeeze me in to get my headlight replaced. The service department is the main reason I will continue to buy cars from Lou Fusz. in to get my headlight replaced. The service department is the main reason I will continue to buy cars from Lou Fusz. More

Always great service, fast and easy to schedule. Dropped my car off for service in the morning and had great communication on the pick up status my car off for service in the morning and had great communication on the pick up status More