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Lou Fusz Kia - Service Center

St. Louis, MO

4.5
2,553 Reviews

2,553 Reviews of Lou Fusz Kia - Service Center

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April 08, 2020

Staff are always easy and great to work with at Lou Fusz! A great team! Thanks for all you do to keep our business. We will keep purchasing from here! More

by AMRUNNELS01
Recommend Dealer
Yes
Employees Worked With
Mike Cerva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Lentz
Apr 08, 2020 -

Lou Fusz Kia responded

Reviews like yours are truly a breath of fresh air! We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you.

April 08, 2020

Great Service Clean environment, friendly staff, and great prices. Could not ask for a better place to service my vehicle. I would recommend Louf Fusz Kia to all of More

by aberry3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Stumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Woodward
Apr 08, 2020 -

Lou Fusz Kia responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else.

April 08, 2020

I was made to go So for the first oil change I had to come here, why, I have no idea, but I'm not going back unless I have to. I don't know if it's because of the cor More

by abramsch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Macey Oates
Apr 08, 2020 -

Lou Fusz Kia responded

Hello, Thank you for taking the time to tell us about your experience at Lou Fusz Kia. We appreciate your feedback since it helps us improve our service and your experience. As Service Manager of Lou Fusz Kia, I am sorry to hear that you found your service to be unsatisfactory. We will not have snacks available until this passes, it was recommended to remove the community snacks. I'm sorry the car wash was not up to par, if you bring the vehicle back by I will wash it for you. Please feel free to reach out to me directly by responding to this message so I can ensure you are satisfied with your experience. My phone number is 314-595-2940 if you prefer a phone conversation. Sincerely, Andy Stumm Service Manager Lou Fusz Kia

April 08, 2020

Car was fine quick and clean. I work directly with one service rep and he always is on top of everything and fast and efficient! More

by jmetz8878
Recommend Dealer
Yes
Employees Worked With
Kevin Derleth
May 20, 2020 -

Lou Fusz Kia responded

Thanks for your outstanding review! I'm very happy to hear that our team was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you.

April 07, 2020

The service department is hands down the best people to work with. They treat like a valued customer and always give you all your options. I can't say enough about how good they are... give them a try and More

by rhazzed
Recommend Dealer
Yes
Employees Worked With
Andrew Stumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Lentz, Kevin Derleth, Nicci Pollard
Apr 08, 2020 -

Lou Fusz Kia responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!

April 04, 2020

My experience was great. Only trouble was my maintenance pkg was not explained fully to me and I did not know that I was being charge which ate up my downpayment. More

by deidrahh47
Recommend Dealer
Yes
Employees Worked With
Mike Cerva
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nichole Medsker, Brandon Alexander
Apr 07, 2020 -

Lou Fusz Kia responded

Thank you for your business. If you have any questions please call us. We apologize for the confusion.

April 01, 2020

NOT THE TRUTH I has a engine put in my 2005 Kia van. when it was put in I was to it had a 12K mile or 1 year warranty. it need work 2 weeks after it was done. now More

by d.bradtke
Recommend Dealer
No
Employees Worked With
I'm not sure what his name was. was supposed to be a supervisor.
Apr 07, 2020 -

Lou Fusz Kia responded

We apologize for your experience.

March 30, 2020

Awesome! Every visit to the Lou Fusz Kia store is wonderful! They have a great staff that makes the experience easy and quick! I will keep coming back! More

by KR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Feinstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Lentz, Nicci Pollard
Apr 07, 2020 -

Lou Fusz Kia responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else.

March 30, 2020

Good customer service and work was good. Issue with tail lights still re-occuring. Also, trunk lining not put nack in place correctly and fastener missing. Overall, good but I'm used to a little better atte More

by BARUCHESSHEM89
Recommend Dealer
Yes
Employees Worked With
Zack Lentz
Apr 07, 2020 -

Lou Fusz Kia responded

Thank you for your review and letting us know of the issue. We appreciate your business and we are sorry for the error.

March 26, 2020

Their service is Great! The service team is great at Lou Fusz Kia. From the moment we pulled in they took care of use. Service was quick. Car was returned in great condition More

by brian.noles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Stumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Lentz, Kevin Derleth, Nicci Pollard
Apr 07, 2020 -

Lou Fusz Kia responded

Thanks for the wonderful review! Anytime our customers let us know that they had a very pleasant experience it brings us great joy. Once again, we appreciate your business and hope you'll keep in touch for your future car needs.

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