Lou Fusz Kia - Service Center

Doesn't learn from mistakes Damaged wheels when placing new tires on car two times in a row (within 2.5 years). Wonder how many other vehicles were all damaged during this time Damaged wheels when placing new tires on car two times in a row (within 2.5 years). Wonder how many other vehicles were all damaged during this time period. Clearly the attention to detail is not there. Also to get a call back is near impossible to schedule service. Can call multiple times and leave voicemails, but a luck of the draw to get someone to answer. More

The repairs were excellent and I appreciated the thorough clean up of my vehicle, inside and out, afterward. However, the rental Kia reeked of smoke. The receptionist asked why I would have my vehicle repa clean up of my vehicle, inside and out, afterward. However, the rental Kia reeked of smoke. The receptionist asked why I would have my vehicle repaired at Lou Fusz when I lived 90 minutes away and I had to tell her that I felt the dealership from where I purchased it would do the best work. I didn't feel that question best represented the willingness of the collision service to provide the best for a customer, local or otherwise. More

Quick Oil Change Service center was able to take my vehicle right away at the scheduled time. Got my car back quickly and able to go about my day. Overall a great expe Service center was able to take my vehicle right away at the scheduled time. Got my car back quickly and able to go about my day. Overall a great experience. More

Kevin was great so on the ball to help me keep my car in great shape. All the employees are kind and considerate. I tell all my friends that service and sales about My Kia. great shape. All the employees are kind and considerate. I tell all my friends that service and sales about My Kia. More

The service I got was fantastic my car was washed after my oil change and it didn’t take very long for them to finish we approached me right away and took good care of me my oil change and it didn’t take very long for them to finish we approached me right away and took good care of me More

I had posted previously about my frustration with the numerous visits to the dealership for the passenger sliding door on my Sedona. A dent had appeared in the sliding door track which I believe occurred numerous visits to the dealership for the passenger sliding door on my Sedona. A dent had appeared in the sliding door track which I believe occurred during one of the repair appointments but I couldn’t prove it. Lou Fusz Kia honored my request to have the dent repaired at no cost to me and they repaired the sliding passenger door which appears to be functioning properly now. They could have refused to make the dent repair because we couldn’t prove it happened at the dealership but they acknowledged that it may have occurred while repairs were being done and did the right thing. The van was returned in perfect condition and was cleaned inside and out. I am a very happy customer. More

Excellent service as always Once again I was extremely satisfied with the service I received at Lou Fusz Kia. Zack and Andy are always a pleasure to work with. They make going to Once again I was extremely satisfied with the service I received at Lou Fusz Kia. Zack and Andy are always a pleasure to work with. They make going to the service department enjoyable. More

Very friendly customer service! They cleaned my car inside & out nicely! They had yummy chip options in the waiting room too! Best oil change visit ever! Highly recommended. inside & out nicely! They had yummy chip options in the waiting room too! Best oil change visit ever! Highly recommended. More

Regular Oil Change The staff is friendly and the waiting area is clean with a television and refreshments. In addition to an oil change they found three things that they The staff is friendly and the waiting area is clean with a television and refreshments. In addition to an oil change they found three things that they recommended I take care of. However, he said I had to chose one, *this* is the one that I would recommend. I was appreciative of both the list of items that needed addressed and his recommendation. I've always been happy with their service department. Thanks! More

I had very good service at this dealership & would recommend others to go there. The atmosphere is great & the place is clean. Time waiting is great also. recommend others to go there. The atmosphere is great & the place is clean. Time waiting is great also. More