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Lou Fusz Kia - Service Center

St. Louis, MO

4.5
2,553 Reviews

2,553 Reviews of Lou Fusz Kia - Service Center

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January 24, 2020

Great service Zack and the team at Lou Fusz service are always great! Zack promised to get my car out the door, using coupons, under a certain amount and he delive More

by lautem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Lentz
Feb 24, 2020 -

Lou Fusz Kia responded

We're delighted to hear that you think so! Thanks for coming in to see us!

January 23, 2020

I purchased my car in 2017, since that time I have taken it to that dealership for any service until I realized I was not getting the best service. I came to your location in July for the first time..the se More

by pie.stone
Recommend Dealer
Yes
Employees Worked With
Zack Lentz
Feb 24, 2020 -

Lou Fusz Kia responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care!

January 22, 2020

Great Service I never have to wait to get my car sent into the garage as with my former dealership. The staff is friendly and helpful and Kevin is just wonderful More

by altman.mason47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Derleth
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day.

January 22, 2020

Excellent Service Providers After obtaining an estimate for the paint job for my Subaru Outback 2018 and granted the approval from the warranty company, I send my car to them on More

by Shopping2716
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bret Otto, Sam Day
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and we are glad that this was the case with you! Please let us know if we can help you with anything else, thanks!

January 21, 2020

I worked with Sam and Amanda. They were informative, supportive after my collision and worked to make my experience positive. The final product from the body shop was excellent. My car looks great and More

by BETTI B.
Recommend Dealer
Yes
Employees Worked With
Sam Day
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Otten
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you for the perfect star rating. We really appreciate you coming in to see us.

January 21, 2020

quick oil change My change oil light came on that morning, I was able to quickly get in and get my oil changed. Thank you for getting me in so fast. More

by nancy.anselmo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicci Pollard
Feb 24, 2020 -

Lou Fusz Kia responded

We are so honored to have you as a valued customer! Thank you for the great rating.

January 20, 2020

Kia Rondo State emissions and safety inspection. I have always found this Kia service center a good place to have work performed on my cars. Have tried other dealers and was not as satisfied with th More

by Rich D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Derleth, Chris Jones, Cory Brandes
Feb 24, 2020 -

Lou Fusz Kia responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers.

January 17, 2020

Customer service was exceptional as usual. Kevin and Andy were very attentive and helpful. I would definitely recommend Kia service department. But I can't say enough good things about them. More

by sch9892
Recommend Dealer
Yes
Employees Worked With
Andy, the service manager!, Zack Lentz, Kevin Derleth
Feb 24, 2020 -

Lou Fusz Kia responded

Thanks for the kind review. Let us know if we can help with anything else.

January 17, 2020

They do good work but every time we go there, they try to do more work than we took the car there for. It’s very annoying. More

by SOMMERFAMILY78
Recommend Dealer
Yes
Employees Worked With
Zack Lentz
Feb 24, 2020 -

Lou Fusz Kia responded

We appreciate you feedback and letting us know. Thank you for your business.

January 16, 2020

Lou Fusz Kia has erased my early nightmares of dealership service. The staff is beyond friendly and helpful. The work is explained and performed in a professional, friendly manner. The prices are on par with More

by JOYMARCUS1
Recommend Dealer
Yes
Employees Worked With
Zack Lentz, Nicci Pollard, Michael Comporato
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you for doing business with us. We appreciate your loyalty and your continued trust in our dealership and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty.

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