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Lou Fusz Kia - Service Center

St. Louis, MO

4.5
2,545 Reviews

2,545 Reviews of Lou Fusz Kia - Service Center

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November 01, 2019

Great experience Very through check up with oil change. Did not pressure for extra services, very polite, yet friendly. Will definitely return. Car was left clean a More

by duabe9988
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Stumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you for taking the time to write us a great review! We are thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else.

November 01, 2019

Maintenance I got an oil change. When I got there, no one came out to greet me as they usually do. I had to walk in to the front desk. My wait was about an hour a More

by ARABIAROBINSON6568
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember the names of the employees
Feb 24, 2020 -

Lou Fusz Kia responded

We are so sorry about not vacuuming properly. We value your business and look forward to seeing you again soon.

October 31, 2019

Accessible, Accommodating, Fast and Friendly I needed an emission test. Got in within hour of call and had fast, Friendly Service. They also have a great waiting room with free drinks and snacks. More

by R.E.JONES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Lentz, Nicci Pollard
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear that our team was able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you.

October 30, 2019

Richard Essman -2012 Optima battery service need I appreciate the customer oriented service department and the attitude the dealership and manufacturer have towards their customers. The comprehensiv More

by RICHARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Lentz, Kevin Derleth, Lucas Sellers
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!

October 25, 2019

great service center staff always great to deal with they go out of their way too make sure all your needs are taken care of and your happy. More

by MEDLIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Lentz, Kevin Derleth
Feb 24, 2020 -

Lou Fusz Kia responded

We appreciate your business! Thank you so much for the high rating!

October 24, 2019

Car service Every time I use this service center I am greeted with a smile and on my way in no time. This is usually the last thing that I want to do, but they so More

by sablosser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Lentz, Lucas Sellers
Feb 24, 2020 -

Lou Fusz Kia responded

Your review is very important to us. Thank you for taking the time to share your experience with us. If there is anything we can do in the future please let us know. We look forward to seeing you again soon!

October 23, 2019

Smooth Oil Change I was in and out of the dealership in 30 minutes. They had my appointment all ready to go when arriving. Car looks good after the wash. More

by don.defreese
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Lentz
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you for your time and the wonderful review. We value your business!

October 23, 2019

Service oil change Zack had the appointment set ahead of time and when I arrived got the car in and out in an appropriate time frame Recommended wiper blades to be repla More

by KEITHH1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Lentz
Feb 24, 2020 -

Lou Fusz Kia responded

Your business is very important to us. Thank you so much for the review.

October 22, 2019

Super Staff From the moment I call to set up my service, to the moment the folks wash my car after service, each interaction with Lou Fusz service is quick, effic More

by baifam5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas Sellers
Feb 24, 2020 -

Lou Fusz Kia responded

Your feedback is very important to us! Thank you so much for taking the time to leave us a review. We value your business and look forward to seeing you at our dealership again soon!

October 22, 2019

The Best In Customer Care After Luna (my green Kia Soul) took another hit, I decided it was best to send her to the dealership's body shop for work after the repairs done from More

by STAZHIAPLEAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam, Tracey,
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you so much! We appreciate you! Thank you for taking the time to leave us a review! We look forward to seeing you again soon.

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