Lou Fusz Kia - Service Center

SERVICE QUICK AND DETAILED SERVICE - LAST TIME I WAS IN IT TOOK FOREVER! THANKS, APPRECIATED THE EARLY APPOINTMENTS AND HOT COFFEE. SEE YOU NEXT TIME, THANKS QUICK AND DETAILED SERVICE - LAST TIME I WAS IN IT TOOK FOREVER! THANKS, APPRECIATED THE EARLY APPOINTMENTS AND HOT COFFEE. SEE YOU NEXT TIME, THANKS More

Great service !!! Great service. Great people !! The repair work looks like new. Everyone at the Collision Center did a wonderful job . My car was done on time !! Great service. Great people !! The repair work looks like new. Everyone at the Collision Center did a wonderful job . My car was done on time !! More

Oil Change/Tire Rotation I have been going to get my free oil changes for life at the Lou Fusz service center for over 8 years and appreciate this deal that is still available I have been going to get my free oil changes for life at the Lou Fusz service center for over 8 years and appreciate this deal that is still available since I originally bought from them years ago. I also get tires rotated as well to make sure to give the team some business while I am there, but last couple of times it has taken close to two hours to complete an oil change and tire rotation, along with no car wash which was always previously included in prior visits. Employees are great as always to work with and I look forward to years of more excellent service from the team! More

Body Work I have utilized the collision center in the past. TOTALLY pleased. This time: I will let you decide for yourself. Took my car in. Received a I have utilized the collision center in the past. TOTALLY pleased. This time: I will let you decide for yourself. Took my car in. Received an estimate and told repairs would be 3-4 days. On day three not having heard anything; I called them. Well Keith who acted as if he didn't give a xxxx that day about my car or anything else - said they would need to keep it an extra day to wash it. (REALLY) I explained to him my plans were to travel out of town...still past poor customer service. But you got my vehicle so I am not going there with you. So now it is day four and Dave tells me - "OH we found more damage and had to order an additional part." Well why was I not informed? Well on day one, two, three or four you didn't choose to share your findings with me? In fact, the extra time was for a car wash!! Still don't have my car - promised for tomorrow. But I am not hopeful. I am not your friend, not your sister and xxxx sure not a happy camper because it doesn't cost any extra to offer good customer service. Needless to say I am concerned that the service might be as poor as the customer service and if it is - I am in big trouble. More

Great Service Took my car right away! Was in and out within 1 1/2 hours! They even washed my car!!They escorted me too my vehicles! Took my car right away! Was in and out within 1 1/2 hours! They even washed my car!!They escorted me too my vehicles! More

Wiper blades They always make me feel welcome and take good care of my car.I bought my Forte there and I won't take it any where else They always make me feel welcome and take good care of my car.I bought my Forte there and I won't take it any where else More

Convenient quality I enjoy the friendliness of the service staff. I appreciate the accuracy of the estimated wait times. I have taken advantage of the shuttle service. I enjoy the friendliness of the service staff. I appreciate the accuracy of the estimated wait times. I have taken advantage of the shuttle service. More

The service was fine and no long wait. The service was performed , the car was washed and the steering wheel issue was corrected without me mentioning it. The wait time was not long at all. The service was performed , the car was washed and the steering wheel issue was corrected without me mentioning it. The wait time was not long at all. More