2,550 Reviews of Lou Fusz Kia - Service Center
Recall, oil change Andy was very helpful throughout the entire process and even had my car washed when the service was completed. I will definitely be coming back for a Andy was very helpful throughout the entire process and even had my car washed when the service was completed. I will definitely be coming back for all my service needs. More
Fast and efficient Came in for an emissions inspection Passed with no problem. Enjoyed the snacks and liked the car wash. My wait was short and everyone was courteou Came in for an emissions inspection Passed with no problem. Enjoyed the snacks and liked the car wash. My wait was short and everyone was courteous. More
Great service The staff is truly amazing and always very accommodating. I always get the greatest personalized service. I would recommend to all my friends and fami The staff is truly amazing and always very accommodating. I always get the greatest personalized service. I would recommend to all my friends and family. More
Service Review Kevin was very polite, friendly, respectful, and knowledgeable. I have had Kevin assist me several times and every time it has been a very good exper Kevin was very polite, friendly, respectful, and knowledgeable. I have had Kevin assist me several times and every time it has been a very good experience. He is informative and doesn't push regarding service items that aren't currently/immediately needed. I'm given reminders regarding what will or may be need done in future visits. I actually hope he is my service staff member when I bring in my Sportage to Lou Fusz! As for quality and price that is asked below, I bring my vehicle there for service. I feel that I'm getting the same service from the other service crew members (unseen mechanics) that I receive from Kevin which is appreciated!! More
Excellent Service I have been using Lou Fusz Service Department for all my automotive needs. Easy in and out in excellent service every time. All of the service writers I have been using Lou Fusz Service Department for all my automotive needs. Easy in and out in excellent service every time. All of the service writers are pleasant and willing to help and the mechanics will come out and talk to you. I strongly recommend their Service Department as well as their Sales Department More
Perfect So easy to work with. In and out, no pushing of unnecessary service, and timely warnings of needed service. I know my car is in good hands. So easy to work with. In and out, no pushing of unnecessary service, and timely warnings of needed service. I know my car is in good hands. More
I spent $1000 on my 2004 car. Kevin, who checked me in and out was very polite and explained everything to me. He did not push me to have this big job done and answered all my ques Kevin, who checked me in and out was very polite and explained everything to me. He did not push me to have this big job done and answered all my questions. I was provided with a ride home and was picked up with a ride when my car was ready. For the questions below that I did not answer: I have no way to judge the quality of the work as I have no expertise in this area. Also, I do not know if the price was fair or not. Obviously, I assumed the answers are positive or I would not have had the work done. More
Not returning calls. Not answering text. Miss diagnosis. Miss diagnosis of tire problem. Not returning calls or texts. Being put on hold indefinitely. Not scheduling needed repair of windshield. Possibly ov Miss diagnosis of tire problem. Not returning calls or texts. Being put on hold indefinitely. Not scheduling needed repair of windshield. Possibly over charge for parts as a % of labor. I have been quite satisfied until the past 6 months to a year. There has been a shift in the professionalism in the service department. More
THE SERVICE DEPT The waiting room area sitting is not comfortable at all but it appeared to be clean so I appreciate that and very spacious and good lighting. The waiting room area sitting is not comfortable at all but it appeared to be clean so I appreciate that and very spacious and good lighting. More
Not good. Repair was incomplete. Car was sent out without oil. Overcharged and have to wait up to month for disbursement. 1 out of 3 timrs have to return to get Repair was incomplete. Car was sent out without oil. Overcharged and have to wait up to month for disbursement. 1 out of 3 timrs have to return to get repair correct More