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2,545 Reviews of Lou Fusz Kia - Service Center
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June 19, 2019
Repair service Needed to get a few things checked out on the used car we bought (Kris best sales guy) so brought it in. scheduling an appointment was easy and they Needed to get a few things checked out on the used car we bought (Kris best sales guy) so brought it in. scheduling an appointment was easy and they sent me text reminders to my phone so I didn’t miss my appointment. I try to request to work with “my” service guy Kevin (about 6years now), as he’s A++ customer service provider!!! The repairs were done on time as promised with no further issues. Happy customer!! More
by G. Forrest
Verified CustomerEmployees Worked With
Kevin Derleth
June 17, 2019
Service was great I brought my Sorento in for an oil change and tire rotation. The service department is great and very friendly. They were fast and courteous. I brought my Sorento in for an oil change and tire rotation. The service department is great and very friendly. They were fast and courteous. More
by gtoguy1971
Employees Worked With
Other Employees :
Nichole Derleth, Zack Lentz, Kevin Derleth, Nicci Pollard, Lucas Sellers
June 17, 2019
State Safety & Emissions Inspection I had the State Safety and Emissions inspections performed under the Lou Fusz Auto Rewards program. I have always found the service department honest I had the State Safety and Emissions inspections performed under the Lou Fusz Auto Rewards program. I have always found the service department honest and got explanations whenever requested. I trust this service department. The service manager, Mr Stumm took time to answer my questions and the mechanic, Chris Jones took the time to answer my questions after the inspection. More
by Rich D
June 16, 2019
Recall Did not fix recall. I had to pay to have it fixed. I tell everyone I know to never go to Lou fusz. Biggest mistake I ever made. Did not fix recall. I had to pay to have it fixed. I tell everyone I know to never go to Lou fusz. Biggest mistake I ever made. More
by DUGLUV71
Employees Worked With
Nicci Pollard
June 13, 2019
Excellent! Great as always, I got there 10 minutes late and they still got me on my way in about 20 minutes. Thank you Zack for being kind to this overworked chi Great as always, I got there 10 minutes late and they still got me on my way in about 20 minutes. Thank you Zack for being kind to this overworked child. I know I was looking less than stellar and I'm not a morning person. So thank you for your patience. More
by tealjoyb
Employees Worked With
Zack Lentz
June 12, 2019
Zack always takes great care of me and my Kia Optima! The service was friendly, accommodating, easy to schedule, and quick. The waiting room is pleasant and comfortable. I feel great taking me car to Low The service was friendly, accommodating, easy to schedule, and quick. The waiting room is pleasant and comfortable. I feel great taking me car to Low Fusz for service issues. More
by ERIC.FILE25
Employees Worked With
Zack Lentz
June 12, 2019
Nearly perfect The waiting area needed a wipe down and vacuum job, though complimentary, was lacking. I had to clean windshield when I got home. Thank you for readin The waiting area needed a wipe down and vacuum job, though complimentary, was lacking. I had to clean windshield when I got home. Thank you for reading and enjoy your day. More
by LuvMyKia
June 11, 2019
Outstanding! Thanks to the consistent "excellence in service" that Lou Fusz Kia Creve Coeur provides, I no longer service my vehicle at the Jeep dealership I purch Thanks to the consistent "excellence in service" that Lou Fusz Kia Creve Coeur provides, I no longer service my vehicle at the Jeep dealership I purchased it from. My positive experience with Lou Fusz Kia Creve Coeur began after my father passed away and I took over the responsibility of maintaining my mom's Kia (purchased through this dealership). I was so taken aback by the outstanding customer service and quality workmanship that I began bringing my vehicle here also. To all of the staff at this location from those answering the phone to those working the frontline of the service desk: A world of thanks and much appreciation goes out for their smiles, friendliness, helpfulness, honest communication and interaction with me! And, much appreciation also extended to those who perform the actual mechanical services behind the scenes. Together, you create an outstanding customer experience! Some could say, "Well, that's their job." True, however, there is a difference between just doing the requirements of your job versus caring about performing it with a standard of excellence. All of you define the latter. Because of that, you turn a dreaded line item on my "have to do list" into something I actually look forward to. Awesome! :) More
by Kathy the IronButterfly @ 2wingsup
Employees Worked With
Other Employees :
Zack Lentz, Kevin Derleth, Nicci Pollard, Lucas Sellers
June 10, 2019
Routine maintenance I took my van in for an oil change and routine maintenance. I was in and out in a short amount of time and the waiting room was comfortable and clean. I took my van in for an oil change and routine maintenance. I was in and out in a short amount of time and the waiting room was comfortable and clean. Everyone I dealt with at the dealership was professional and kind, taking the time to answer all my questions. More
by Kia Fan 123
Employees Worked With
Richard secrease, Zack Lentz
June 08, 2019
60000 mile service They were friendly and courteous. They answered all my questions and were able to work with my budget. I would definitely recommend to a friend. They were friendly and courteous. They answered all my questions and were able to work with my budget. I would definitely recommend to a friend. More
by jstn.cassidy
Employees Worked With
Nicci Pollard
