Lou Fusz Kia - Service Center

Excellent Service All of the advisors are GREAT! Always very helpful and professional. I would like to see the service department AUTOMATICALLY APPLY online savings All of the advisors are GREAT! Always very helpful and professional. I would like to see the service department AUTOMATICALLY APPLY online savings without my having to ask for them or present something.. I spent $245.00 last Saturday. It appears from the online savings that I could have gotten oil change/tire rotation for $52.95 and/or save $25.00 on my $245.00 bill. :-( This is the second Kia I have purchased from this dealership. Isn't my loyalty to the brand and dealership worth something????? More

Great Service was amazing I would always come back for any service with my car the whole staff was amazing to me they got me in and out Service was amazing I would always come back for any service with my car the whole staff was amazing to me they got me in and out More

It was horrible experience I made an appointment prior to change oil in my car(I bought a car in this location). They changed oil in my car for 2.30 hours!!!! I believe they jus I made an appointment prior to change oil in my car(I bought a car in this location). They changed oil in my car for 2.30 hours!!!! I believe they just forgot about my car for these two hours because when I came they told me that I need to wait 20 min( they change my oil in the last 20 min or didn't change it at all). Service center staff return my car as dirty as it was they didn't vacuum it at all. The light of the Tire Pressure Monitoring System still was yellow. My car was quickly washed outside and when it's dry it was even dirtier than before. I want to ask you guys what did you do all this time? It is not the first time. Once the staff refuses to wash my car because a new wash machine can break my radio antenna. I have the same antenna that every car younger than 2013 has. I am really disappointed. More

Fast, friendly and officiant!! The associate went above and Beyond to help me! I was very very happy when I left! When she made a mistake and I left the store. She dug my info out The associate went above and Beyond to help me! I was very very happy when I left! When she made a mistake and I left the store. She dug my info out of trash to call me back and fix the problem!! More

EXCELLENT ASSOCIATES AND REPAIR Initial estimate on same day was a great price. The estimate associate spent his time to explain the details of the repair, and he also detailed and a Initial estimate on same day was a great price. The estimate associate spent his time to explain the details of the repair, and he also detailed and answered my questions about a replacement car rental. Upon bringing my car for repair, the Receptionist was ABSOLUTELY EXCELLENT. Lou Fusz did not have a rental available; so upon my request, she took the time to contact State Farm and Hertz so that the logistics of the rental pricing were clarified. When I came to get my repaired car, the associate, Sam, was attentive and prompt. More

Knowledgeable- professional- personable- accountable The customer service representative was pleasant, knowledgeable and asked pertinent questions as well as helped us to discern the specifics of what The customer service representative was pleasant, knowledgeable and asked pertinent questions as well as helped us to discern the specifics of what we wanted done. The cost of the services were reasonable. The waiting area was comfortable. I would however enjoy real liquid creamer packets for the coffee . Thank you for your professional and insightful services More