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2,634 Reviews of Lou Fusz Kia - Service Center
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November 08, 2024
The people I dealt with were cooperative, knowledgeable, and did not use any high pressure sales tactics. and did not use any high pressure sales tactics. More
by hughesrljr
Verified Customer
November 07, 2024
I love my Lou Fusz Kia! I have been a customer since 2007 and will never own any other brand of car. The quick service is always easy, they do not find other things to add o I have been a customer since 2007 and will never own any other brand of car. The quick service is always easy, they do not find other things to add on, they are polite, and the soda machine is amazing. The waiting room is comfortable and you guys are just great! More
by muellersherry
Employees Worked With
Service Department
November 06, 2024
Always pleasant and respectful upon arrival. I usually wait while my vehicle is serviced; watch TV, enjoy free snacks and conversations with others. This dealership keeps you informed of any con I usually wait while my vehicle is serviced; watch TV, enjoy free snacks and conversations with others. This dealership keeps you informed of any concerns too. I’ve gotten vehicle road checks before distant road travel. This is the real deal. I always leave in a clean car, because they wash and lightly vacuum it too . More
by myradiovoice1105
Employees Worked With
The Entire, Service Department
November 06, 2024
I've had to drop my car off 3 different times in the month of October and had to pay to get things fixed that I thought the techs should have caught during the inspection of my vehicle when they had it month of October and had to pay to get things fixed that I thought the techs should have caught during the inspection of my vehicle when they had it the first time. They make it clear that there will be a $180 charge for a diagnostics and after me picking up may car the 3rd time, 2 days later, the check engine light is now on! I bring my vehicle to them hopping to keep it up to par and they give it back with issues that they didn't catch when they are inspecting it! I don't understand where the disconnect is! I've reached out to management with no response! More
by SIMMONSM6
Employees Worked With
The Service Manager's voicemail they transferred to.
November 04, 2024
I have been a loyal customer of Lou Fusz for over 10 years, purchasing all my vehicles and having all my body work done through your establishment. However, I am writing to bring to your attention a rec years, purchasing all my vehicles and having all my body work done through your establishment. However, I am writing to bring to your attention a recent incident of poor service that I experienced. During my most recent visit, I was unfortunate enough to encounter an employee named Kristopher Turek. Mr. Turek seemed unable to separate business from personal matters, as he proceeded to harass me and even send me inappropriate photos while my vehicle was in his care. This unprofessional behavior is unacceptable and has left me extremely dissatisfied with my overall experience. As a loyal customer, I expect to be treated with respect and professionalism at all times. I hope that this incident can be addressed promptly and that measures will be taken to ensure that similar situations do not occur in the future. Thank you for your attention to this matter. More
by Trish.wojo
Employees Worked With
Kristopher Turek
November 02, 2024
The work was completed to my expectations and was completed expeditiously. I was very pleased. I appreciate the washing of my vehicle as well. completed expeditiously. I was very pleased. I appreciate the washing of my vehicle as well. More
by eskemoc6
Employees Worked With
Automotive Repair Department
