Lou Fusz Kia - Service Center

Did not complete the specific software update I came in for. Claimed they had no clue what I was talking about, even though I told them specifically which technical service bulletin to look up that address for. Claimed they had no clue what I was talking about, even though I told them specifically which technical service bulletin to look up that addresses the issue my car was having. Will not return to fusz again. More

I brought me vehicle in to be serviced today (8/19/23). I decided to drop it off this time instead of wasting my entire Saturday at the dealership. I was promised the vehicle would be ready by 3pm. It was I decided to drop it off this time instead of wasting my entire Saturday at the dealership. I was promised the vehicle would be ready by 3pm. It was not. I was also told that someone would text me when my vehicle was ready, but they did not. I actually had to call them because 4pm hit (mind you my car had been there since 9:15am) and I still hadn't received a text or call about it. When I finally got through to a person, I found out my car was ready and that no one bothered to contact me about it. After picking up my vehicle, I discovered I was charged for rear wiper blade replacement, but the service didn't actually get performed. When I looked at my receipt, it says "ordered" next to the part. If the part was not in stock in the first place, why was I charged for a part and service that was not performed? I do not think it is fair to cheat your customers like that. Over the past 3 years, I have continually had issues with their service department and have been unable to come to a resolution. I will be taking my business elsewhere because it is clear that the service center at Lou Fusz Kia does not care about my time or money. More

Andy in Service was excellent! above and beyond my expectations and made me feel so comfortable that my car would be taken care of. Great follow-up, with the next day being his of above and beyond my expectations and made me feel so comfortable that my car would be taken care of. Great follow-up, with the next day being his off day. GREAT TEAM, happy to be part of this Kia family. THANK YOU Andy More

This dealership was amazing. Ryan was the absolute best with no pressure and full information on our new vehicle. We will be buying from them again! Ryan was the absolute best with no pressure and full information on our new vehicle. We will be buying from them again! More

Great, friendly service! I appreciate the way they treat their customers! Highly recommend them to all my friends! I appreciate the way they treat their customers! Highly recommend them to all my friends! More

A great team of workers. Very nice, courteous, and always willing to help. Great guys. Very nice, courteous, and always willing to help. Great guys. More

I am a loyal customer and on my 4th car from Lou Fusz Kia. I have been well appreciated by everyone there. Lou Fusz can expect I will be a long time customer. Kia. I have been well appreciated by everyone there. Lou Fusz can expect I will be a long time customer. More

Another great visit to Lou Fusz Kia service center. I really appreciated the estimate provided for my 60k maintenance when I called to make the appointment. It's nice to have time to digest the upcomin I really appreciated the estimate provided for my 60k maintenance when I called to make the appointment. It's nice to have time to digest the upcoming cost of service. More

Not getting my brake problem fixed. Car is not safe. Service is terrible. Andy told me to take it to another dealership. Putting on the wrong parts . They have no idea how brakes work. Car is not safe. Service is terrible. Andy told me to take it to another dealership. Putting on the wrong parts . They have no idea how brakes work. I keep telling them it needs a master cylinder and it doesn't soak in. First master cylinder went bad at 3500 miles and was replaced after constant complaining and it worked till about 32000 miles. Had them xx. brake petal excess travel at 35000 miles and at 43000 miles it's getting worse and still not fixed . When it punches all the to the floor I'll have no brakes at all and I hope no one gets killed when that happens. Bought car new at LOU FUSZ and have it serviced there. Do you think I'm happy. No possible way. Arnie Friederich is not satisfied. More

Had a great experience, great job on my oil change and tire rotation. Keep doing what you doing. tire rotation. Keep doing what you doing. More