Lou Fusz Kia - Service Center

Andy from the service department was a pleasure to work with. He answered all of my questions and also kept us updated on the progress of my vehicle. With it being an issue with the engine I was worried with. He answered all of my questions and also kept us updated on the progress of my vehicle. With it being an issue with the engine I was worried they wouldn't be honest. I didn't have bring up the recall once. He told me there were two lifetime warranties and it would be covered. More

Andy provided professional, friendly service in order for me to have my car inspected for a recall notice. in a timely manner. me to have my car inspected for a recall notice. in a timely manner. More

Had to make an unexpected repair! I called and was very happy they said Bring it in!! I know how busy they are! Thank You I called and was very happy they said Bring it in!! I know how busy they are! Thank You More

Service department is always great to deal with. Professional, honest, quick, and fair priced. I drive pass other Kia dealers. Professional, honest, quick, and fair priced. I drive pass other Kia dealers. More

Great staff that always listens to my concerns and solves any problems right the first time. any problems right the first time. More

I was referred by my boss (a former Fusz employee) to take my Kia Soul to this service department for warranty repairs. First, I respect the fact that they're very busy and I understand that there is oft take my Kia Soul to this service department for warranty repairs. First, I respect the fact that they're very busy and I understand that there is often a wait for service. However, my car was at this location for 12 days and I received no updates from the service department - no emails, calls, or texts. I had to call them to find out any information - I called them the 4th day they had my car to get an update (dropped on a Saturday, called on Wednesday), and was told parts had arrived and just needed install, so maybe another day or two. I then called back the 9th day (Monday) to get an update, and was told AGAIN that parts had just arrived that day and they didn't know why I was previously told that, and it'd be another day or so. I called for the 3rd time on the 12th day and surprise, my car was ready! I wonder how long it had been ready. I stopped going to Lou Fusz 5+ years ago due to issues in sales, and this solidified why I will not shop at Lou Fusz, nor will I recommend their service department to anyone. Really disappointed. As someone who works in customer service, a simple phone call goes a long way - even if it's bad news, or no news. 12 days no communication is unacceptable. More

I was unsatisfied with the Service is of my vehicle. I spent thousands of dollars and after car was still not fixed. Took suv elsewhere to a more honest service department and vehicle is now running gre I spent thousands of dollars and after car was still not fixed. Took suv elsewhere to a more honest service department and vehicle is now running great. More

Great work by Chris. All request completed and returned on time clean also. Thank you All request completed and returned on time clean also. Thank you More

Excellent service! After being repaired, my car looked brand new and the communication throughout the repair process was swift. After being repaired, my car looked brand new and the communication throughout the repair process was swift. More

took awhile but very friendly overall, service staff was excellent , like i said took awhile though I was there for 2 hours for an oil change excellent , like i said took awhile though I was there for 2 hours for an oil change More