Lou Fusz Mazda

new show room and service center Clean and welcoming new facility. Service desk and drop off area are too small - so it got crowded with the surge of customers while i was there. Clean and welcoming new facility. Service desk and drop off area are too small - so it got crowded with the surge of customers while i was there. More

100,000 mile checkup Shawn took phenomenal care of me and my car. It took a day to get into the shop and a day to get it fixed up. He kept me updated every step of the way Shawn took phenomenal care of me and my car. It took a day to get into the shop and a day to get it fixed up. He kept me updated every step of the way and checked with me before doing anything. More

Great service. Very fast and efficient. Staff very friendly and knowledgeable. I will go back to Lou Fusz. Shawn is an awesome service advisor. Than k you service. Very fast and efficient. Staff very friendly and knowledgeable. I will go back to Lou Fusz. Shawn is an awesome service advisor. Than k you More

Statisfied customer Very pleased with my service and Shawn D. was off on Friday and left everything I place for the service I needed for my Mazda 6. I was pleased Very pleased with my service and Shawn D. was off on Friday and left everything I place for the service I needed for my Mazda 6. I was pleased More

I had a great experience with Lou Fusz with Devin. He is honest genuine and a pleasure to work with. He's honest and helpful and got me into exactly what I wanted. Highly recommended!! honest genuine and a pleasure to work with. He's honest and helpful and got me into exactly what I wanted. Highly recommended!! More

50000 mile check Re-establishing trust with this department after a rather egregious error last visit. Was given a discount after a lengthy wait for a part due to i Re-establishing trust with this department after a rather egregious error last visit. Was given a discount after a lengthy wait for a part due to inclement weather conditions and a loaner vehicle. On the way home after service and tire replacement,low tire pressure warning activated...second consecutive visit with immediate post-service issue.. More

Amazing experience Everyone is so nice, friendly and helpful. They are quick with the service and answered all of my questions. More than anything, they made me feel at Everyone is so nice, friendly and helpful. They are quick with the service and answered all of my questions. More than anything, they made me feel at home and like there was no dumb question (I’m not a car expert). I honestly look forward to getting my car serviced here because it is always such a great experience! More

Great experience I always have a great experience when I come to Lou Fusz! The service is always quick, and the new customer lounge is very nice I always have a great experience when I come to Lou Fusz! The service is always quick, and the new customer lounge is very nice More

Terrible customer service sums it all up. I purchased my wife’s car from Lou Fusz a year ago. The sales side is fantastic but the service department is terrible. Every time I t sums it all up. I purchased my wife’s car from Lou Fusz a year ago. The sales side is fantastic but the service department is terrible. Every time I take the car in for an oil change or repairs they either don’t get completed or you have to wait till a service adviser decides to pull your ticket and complete it. As a customer you are a bother to the service advisors Once they have your vehicle and they have zero customer service skills. More

Without symptoms diagnosis was difficult, I'm disappointed My mistake, I should have done the driving to better demonstrate the symptoms of slow throttle response and "loose" steering, so the tech could better My mistake, I should have done the driving to better demonstrate the symptoms of slow throttle response and "loose" steering, so the tech could better see my issues. Online, I can see other owners complaining about the slow-speed throttle response, but dealership hasn't had other complaints and Mazda hasn't provided a recognition or suggested fix. Driving today, waiting to make a left turn when oncoming traffic cleared - pushed on accelerator and nothing happened (engine did not speed up for a couple of seconds), so problem remains. Barely crossed the two lanes before oncoming cars approached. So, I'm disappointed and will need to try a different service facility or buy a different make of car. On the positive side, I was generously provided a loaner car free of charge and I was not charged for the diagnosis. For past routine service, I have been pleased. More