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Lou Fusz Mazda - Service Center

Saint Louis, MO

4.6
2,042 Reviews

2,042 Reviews of Lou Fusz Mazda - Service Center

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April 20, 2022

It is my second time going to Lou Fusz for a maintenance service and I can say that they provide excellent customer service! More

by amgalivo1001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Riley
Apr 25, 2022 -

Lou Fusz Mazda responded

Thank you! We are happy to have you as our customer, and we look forward to seeing you in our store again!

April 19, 2022

Service department and waiting areas were very clean. The wait time was as expected and video was provided during service to show the work that was being performed. All costs were clearly communicated More

by MVH
Recommend Dealer
Yes
Employees Worked With
Mike Scherbring
Apr 20, 2022 -

Lou Fusz Mazda responded

Thank you for taking the time to leave us a review. We appreciate you choosing our store and we hope to see you again!

April 18, 2022

The service was prompt and friendly. I also liked the video of the inspection that was performed More

by mbfagan
Recommend Dealer
Yes
Employees Worked With
Robin Mitchell
Apr 20, 2022 -

Lou Fusz Mazda responded

We appreciate you choosing our store! Thank you for your kind words and we look forward to seeing you again!

April 16, 2022

Service rep was pleasant, polite and professional. I appreciated the video of the maintenance inspection. Car was finished right on time. More

by cynthialharrisonposton
Recommend Dealer
Yes
Employees Worked With
Service
Apr 18, 2022 -

Lou Fusz Mazda responded

Thank you for leaving such a kind review. We appreciate you as our customer and we look forward to seeing you again!

April 16, 2022

Oil was driving off the bottom of car. Definately a sign of sloppy workmanship. Will probably go elsewhere for next oil change. More

by 1bobmattes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service coordinaters
Apr 18, 2022 -

Lou Fusz Mazda responded

We are sorry to hear this. Thank you for taking the time to bring this to our attention. We will be passing you message along to management.

Apr 18, 2022 -

1bobmattes responded

I notice that I gave you a 5 star rating on pricing. That was definitely a mistake and should have been more like a 3. All other ratings remain the same. Also oil was dripping off the bottom of the car not driving.

April 14, 2022

Completed my service in a speedy and efficient manner. Their complementary car service was such a worthwhile service. I can recommend them to anyone More

by maureenmmmm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nichole Derleth
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Taylor
Apr 18, 2022 -

Lou Fusz Mazda responded

Thank you for all of your kind words. We are happy to serve you in our store and we look forward to seeing you again!

April 13, 2022

The staff is always so friendly and I trust their service. They do a good job of making it an easy process! More

by Meg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dane Krankel
Apr 18, 2022 -

Lou Fusz Mazda responded

We appreciate you! Thank you for choosing our store, and we look forward to seeing you again.

April 11, 2022

Service advisor is helpful. Service technician is lack of responsibility. My order is oil change but he did not check the rest fluid levels. For example the BRAKE fluid level wa More

by dansan1206
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nichole Derleth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2022 -

Lou Fusz Mazda responded

We are sorry to hear this. Thank you for taking the time to bring this to our attention. We will be passing you message along to management.

April 11, 2022

The facility is clean. The staff is always super helpful and friendly. They do great work at an affordable price and always try to stay within your budget More

by awallace651
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenda
Apr 11, 2022 -

Lou Fusz Mazda responded

Thank you for taking the time to leave us a review. We appreciate you choosing our store and we look forward to seeing you here again!

April 11, 2022

Professional people, immaculate facility. We’ll organized. Latest technology. You actually get a video scan of your vehicle texted to you during your appointment. More

by mikebooker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Higdon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew in sales , Whitney Repple
Apr 18, 2022 -

Lou Fusz Mazda responded

We appreciate your kind words. Thank you for choosing our store, and we look forward to seeing you again!

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