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Lou Fusz Mazda - Service Center

Saint Louis, MO

4.6
2,042 Reviews

2,042 Reviews of Lou Fusz Mazda - Service Center

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September 20, 2021

I will not go back to that dealer again for a oil change! $80.00 for a oil change only was ridiculous!!!! More

by gracemsm1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shawn Degrasso
Sep 20, 2021 -

Lou Fusz Mazda responded

Thank you for the review. We are sorry you feel this way, and we will be passing your message along to managment.

September 03, 2021

They alway give great service all of the people in that department we have worked with them all they always have a smile on their faces More

by Scamp3011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracy Chavers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Rickard
Sep 03, 2021 -

Lou Fusz Mazda responded

Thank you, we value you as our customer and hope to provide you with nothing less than the best here at Lou Fusz.

September 01, 2021

I love the customer service at Lou Fusz! I was very grateful for the free oil change for educators! This is the only place I trust with my car! More

by A. Smiley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Mitchell
Sep 02, 2021 -

Lou Fusz Mazda responded

We value you as our customer! Thank you for your kind words and we hope to see you again!

September 01, 2021

Robin did a great job getting our vehicles in and out of service in a timely manner. I will definitely return in the future for service. More

by bruce.naes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin
Sep 02, 2021 -

Lou Fusz Mazda responded

We appreciate your review, Bruce! We can't wait to see you again!

August 31, 2021

Very nice and clean environment! The waiting lounge chairs super comfortable and healthy snacks for u as well. Didnt have to wait long either. Great job! More

by tbeckham25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moe Daoud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whitney Repple
Sep 01, 2021 -

Lou Fusz Mazda responded

Thank you for your kind words about our dealership! We appreciate you!

August 23, 2021

There are no Saturday hours which is incredibly inconvenient for folks that work. I got a drop off appointment for Friday at 2:45. I was told to call back on Thursday evening and see if there was a More

by johnson17405
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
Aug 24, 2021 -

Lou Fusz Mazda responded

Thank you for leaving us a review. You are correct, we currently do not offer Saturday appointments at this location, but for general maintenance, feel free to utilize any of our Lou Fusz Locations! We apologize for your experience and will be passing this message along to management.

August 21, 2021

Good communication good service very helpful with letting me know what was wrong with my car and how I could fix the problem. Always communicated letting me know what was being done. More

by Kay Bae
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn in service
Aug 23, 2021 -

Lou Fusz Mazda responded

Kay, we appreciate your review! We look forward to serving you in the future.

August 18, 2021

After about a year looking for the same problem they finally fixed it as I couldn’t be happier now our vehicle sounds the way we purchased this vehicle 3-4yrs ago. Thanks to Sean, Robin, (Sam @mazdaco More

by atberzon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean, Robin, Sam,
Aug 23, 2021 -

Lou Fusz Mazda responded

Thank you for the great review, and we hope to continue to earn your business for years to come!

August 18, 2021

Took awhile to get an appointment, but once appointment was set no issue. Dropped my vehicle off early in the morning, was given a loaner and my vehicle with no problems. Everyone I spoke with was very f More

by CHOCOLATEPINK2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure who I worked with
Aug 23, 2021 -

Lou Fusz Mazda responded

Thank you for taking the time to leave us a review. We value you, and look forward to working with you in the future!

August 18, 2021

I been with Lou Fusz Mazda for about 10 years or more. I never had a problem with the Service. If I leave my car or wait on it . Overall the service was fine. More

by Fastsandra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Feinstein
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Chavers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devin Riley, Whitney Repple, Steve Rickard, Thomas Taylor
Aug 23, 2021 -

Lou Fusz Mazda responded

We appreciate you, and look forward to continuing to work with you!

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