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Lou Fusz Mazda - Service Center

Saint Louis, MO

4.6
2,039 Reviews

2,039 Reviews of Lou Fusz Mazda - Service Center

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July 22, 2021

I had trouble with my navigation/ entertainment system. It was under warranty. They did everything they could to fix the problem. In the end, I had to go to SAMSUNG, to fix the problem. But truly I don't More

by jeanneoberdan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Jul 29, 2021 -

Lou Fusz Mazda responded

Thank you for writing this amazing review for our team! We work incredibly hard to exemplify the commitment to customer care, and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help.

July 20, 2021

I drove in to get an oil change without an appointment and my timing was perfect. They wrote the service order and in less than 40 minutes I was driving away with a clean crankcase of oil and a new filter More

by jroullett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department Staff
Jul 29, 2021 -

Lou Fusz Mazda responded

Thanks for your outstanding review! We are delighted to hear that our team was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you.

July 16, 2021

It’s kind, clean, and honest about your vehicle and time. They allow you to have a rental, if your service is going to take a while. Shawn is an incredible employee to deal with too. More

by Chris Krueger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn D.
Jul 29, 2021 -

Lou Fusz Mazda responded

Thank you for sharing this great feedback with us. We feel our team is what makes Lou Fusz special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you on your next visit!

July 15, 2021

Love the new building and waiting room for customers. Everyone is always nice and accommodating. I had planned on taking a complimentary vehicle instead of waiting for my car since I had another appoin More

by sandals88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Jul 29, 2021 -

Lou Fusz Mazda responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive needs that you might have. Until then, take care!

July 12, 2021

Always outstanding service! Shaun was instrumental in getting my car in ASAP because it was running rough. And there was a quick repair too, the other repair waiting on the part. More

by mart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun in car service
Jul 29, 2021 -

Lou Fusz Mazda responded

Thanks for the kind review. Let us know if we can help with anything else.

July 04, 2021

service was as promised and at about the expected time More

by goedegep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
service
Jul 29, 2021 -

Lou Fusz Mazda responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!

June 25, 2021

Great’ customer serviceGot really good information about Great’ customer service Got really good information about how my car was doing with Nicole More

by Bibiana Resendiz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nichole Derleth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2021 -

Lou Fusz Mazda responded

We appreciate you taking the time to leave us a review. We value your business and look forward to helping you again in the future.

June 24, 2021

Service was great! They are fair and reasonable regarding service prices. More

by aaronwyatt.aw@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Riley
Jun 25, 2021 -

Lou Fusz Mazda responded

You are the best! Thank you so much for taking the time to leave us a review. We value your business and look forward to serving you again soon.

June 21, 2021

Cool people, great job. I primarily get stuff done here to keep my warranty on the engine but the customer service is always great and the job always gets done. More

by leo.tichy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Degrasso, Lauren Taylor
Jun 25, 2021 -

Lou Fusz Mazda responded

We appreciate your business! Thank you so much for the high rating!

June 18, 2021

Shawn was a great help. He took care of my car. He was very professional and very polite. Shawn text me when my car was ready. More

by MARRBAKER
Recommend Dealer
Yes
Employees Worked With
Shawn Degrasso
Jun 25, 2021 -

Lou Fusz Mazda responded

Your review is very important to us. Thank you for taking the time to share your experience with us. If there is anything we can do in the future please let us know. We look forward to seeing you again soon!

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