Lou Fusz Mazda - Service Center

Great service, great price. Thoughtful and lets you know Great service, great price. Thoughtful and lets you know well in advance of service needed. The concierge service was fantastic as well!!! Parts de Great service, great price. Thoughtful and lets you know well in advance of service needed. The concierge service was fantastic as well!!! Parts department also is great to work with. More

Very friendly and helpful! Addressed all issues. I really really can’t write 25 words or more. Service was excellent and John went above and beyond what needed to be done. He’s always friendly. really really can’t write 25 words or more. Service was excellent and John went above and beyond what needed to be done. He’s always friendly. More

Lue Fusz is a good dealership. I have purchased two cars from them and their service department has worked on both cars for 8+ years. A++ service. Keep up the good work. from them and their service department has worked on both cars for 8+ years. A++ service. Keep up the good work. More

Awesome service as usual, I was in and out pretty quickly. I was offered a loaner car which was nice, but I chose to wait. John was polite, attentive, and professional. quickly. I was offered a loaner car which was nice, but I chose to wait. John was polite, attentive, and professional. More

I was told I needed to do a coolant flush when I just bought the car two months ago and only put about an additional 2000 miles on it. That seems a bit sketchy. bought the car two months ago and only put about an additional 2000 miles on it. That seems a bit sketchy. More

Missouri Safety & Emissions Inspection I arrived ahead of my scheduled appointment and was greeted promptly. Joshua gathered the information needed to complete the paperwork required. He to I arrived ahead of my scheduled appointment and was greeted promptly. Joshua gathered the information needed to complete the paperwork required. He told me it would take 30 - 45 minutes and true to his word, I was ready to go in 33 minutes. More

Check and fix alignment Julie and the team have been terrific in every way. I called about my car and she understood exactly why I was calling and suggested the way Lou Fusz Julie and the team have been terrific in every way. I called about my car and she understood exactly why I was calling and suggested the way Lou Fusz could check my issue and resolve it if necessary. More

They have an excellent service department with warm smiling faces every time I walk in. The repairs are always done in a timely fashion and completed right the first time smiling faces every time I walk in. The repairs are always done in a timely fashion and completed right the first time More

Disappointed I wanted a few things addressed with my vehicle and while discussing my problems with Julie, she was looking at me like I was crazy; stating that she' I wanted a few things addressed with my vehicle and while discussing my problems with Julie, she was looking at me like I was crazy; stating that she's never heard things like this before. I also wanted my alignment checked and adjusted while still under the adjustment period of the warranty. Well they put it on the alignment rack and failed to adjust the toe on all 4 tires to the optimal spec. They said that since it was all in the green it was good enough. 3 out of 4 tires have twice as much toe in as they are supposed to and 1 has twice as much toe out as it is supposed to. I know that this will scrub the outside of my tires away in 3/4 positions, and it is just sad that the dealer doesn't care about the wear on my car or tires. I am aware that no matter if they adjust anything or not the alignment pays the same either way. I feel that they were just trying to capitalize that it was good enough and profit from the paid warranty time. I also stated to Julie that I wasn't happy about just leaving it and she refused to have them correct it. I have bought other vehicles from Lou Fusz dealers and this one has the most difficult service dept yet to work with. I called and left Nichole a voicemail on 3/19/2020 and have yet to receive a call back regarding the concerns I had about my visit. Overall, I am pretty disappointed that not all of my concerns were fixed even when I explicitly stated how and what the car was doing. Its best to let this service department do oil changes and nothing more. More

The staff is very kind and thorough. They get jobs done as quick as possible. They communicate about updates. They are generous lending me a car when needed. as quick as possible. They communicate about updates. They are generous lending me a car when needed. More