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Lou Fusz Mazda - Service Center

Saint Louis, MO

4.6
2,051 Reviews

2,051 Reviews of Lou Fusz Mazda - Service Center

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January 13, 2020

I always receive EXCELLENT service!! I enjoy having my car serviced at such a fine Car dealership. Service is Excellent and the Staff is Friendly. I really love the new look of the Deal More

by DFOREMAN8345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Hinson
Feb 13, 2020 -

Lou Fusz Mazda responded

We are so happy you enjoy the Car Pass. Thank you so much for taking the time to share your experience. We look forward to serving you again soon.

January 11, 2020

Easy to schedule. Julie was helpful and courteous as usual. Service department completed items I had requested and as I knew I was having a problem with my tires they balanced my wheels and rotated More

by JBELLOS1
Recommend Dealer
Yes
Employees Worked With
Julie Reichert
Feb 14, 2020 -

Lou Fusz Mazda responded

Thank you for the review and your business! We appreciate you.

January 10, 2020

I came in on Jan 9th to get the side panel of the driver seat fixed. The knob and side panel still comes off constantly everytime I step out of the car. They didn’t fix it right and I paid $60 for the part More

by MWO2020
Recommend Dealer
No
Employees Worked With
Joshua Hinson
Feb 25, 2020 -

Lou Fusz Mazda responded

We are so sorry for your experience. We value your business! If you could please give me a call Nichole Derleth, service manager, at 314-983-4451 at your convenience. Thank you.

January 10, 2020

Always quick and courteous services. Love my Mazda! I know I can trust the service department to give me good advice and good quality service. More

by dktracy6
Recommend Dealer
Yes
Employees Worked With
Julie Reichert
Feb 14, 2020 -

Lou Fusz Mazda responded

Thank you for the review. We appreciate you!

January 09, 2020

Very friendly professional service staff. Recently remodeled into very modern facilities. Reasonable pricing for service. I actually have another Mazda dealer located just 3 miles from my house, but More

by howard.steffey
Recommend Dealer
Yes
Employees Worked With
Shawn Degrasso
Feb 25, 2020 -

Lou Fusz Mazda responded

Thank you for taking the time to write us a great review! We are thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else.

January 08, 2020

Even though I drive in from St Peters, I can always get my oil change done within the hour. Excellent service people as usual. Very satisfied. More

by maryellenwhitehead68
Recommend Dealer
Yes
Employees Worked With
Joshua Hinson
Feb 25, 2020 -

Lou Fusz Mazda responded

Thanks for the kind review. Let us know if we can help with anything else.

January 08, 2020

Always great service here, my only negative is it always takes 1.5 hours for an oil change even with an appointment. I do appreciate the car wash included. More

by andrearoth2
Recommend Dealer
Yes
Employees Worked With
Zach Higdon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Helfrich
Feb 25, 2020 -

Lou Fusz Mazda responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know.

January 08, 2020

The place is great! No pressure to get service on anything I didn’t want to get at that time. Fantastic communication when it was my appointment time... More

by aralphs
Recommend Dealer
Yes
Employees Worked With
Zach Higdon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Degrasso, Joshua Hinson
Feb 25, 2020 -

Lou Fusz Mazda responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care!

January 03, 2020

Great service Right when I walked in, I was greated with smiles and was taken care of in timely manner. They also help with keeping the price low as possible, I wou More

by Nick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Degrasso, Joshua Hinson
Feb 25, 2020 -

Lou Fusz Mazda responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you.

January 03, 2020

Helpful service Our experience was great. John was very helpful and knowledgeable. He exceeded my expectations. We had a recall for the power steering replaced and a More

by nicolette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Harman
Feb 25, 2020 -

Lou Fusz Mazda responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. If you have any questions, please don't hesitate to reach out to us again.

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