Lou Fusz Mazda - Service Center

Confusing but nice customer service When I first got there, it was really confusing to find the service area. I’m assuming they’re under construction and this confusion is only temporary When I first got there, it was really confusing to find the service area. I’m assuming they’re under construction and this confusion is only temporary but if someone plans on going to get service done soon, be prepared for this. This is the only reason why I only have four stars, other than that it was a great experience. I was surprised by the honk for entry sign, but it is convenient for entrance. The customer service was nice, the wait was not excruciatingly long, and it’s easy to schedule a service online, even only a couple days ahead. More

Great service and returned vehicle clean. Service people should smile and be quicker when I pull up. Tom Phillips was exceptional and very knowledgeable. Would return for service or sales . Service people should smile and be quicker when I pull up. Tom Phillips was exceptional and very knowledgeable. Would return for service or sales . Overall happy. More

Faithful Customer for a Reason The service here is consistently done right the first time. The last time I had a trade in the excellent service and condition love you more than the The service here is consistently done right the first time. The last time I had a trade in the excellent service and condition love you more than the Blue Book value More

Warranty Service I had some issues with the seat warmer on the drivers side. It was still under warranty so I took it in. Everyone I dealt with was professional, frie I had some issues with the seat warmer on the drivers side. It was still under warranty so I took it in. Everyone I dealt with was professional, friendly and extremely helpful. They gave me a loaner while they worked on my car which was really nice. It's my go to place for any car needs. More

Great service experience My oil change was fast and efficient. The service staff was friendly, prompt, and helpful. I needed a later appointment due to my work schedule, and t My oil change was fast and efficient. The service staff was friendly, prompt, and helpful. I needed a later appointment due to my work schedule, and the appointments were available and easy to vook..overall, I'm very satisfied with my experience. More

Easy in and out Their communication made them easy to work with. I will do more or my service with them in the near future. I wish all service departments made it thi Their communication made them easy to work with. I will do more or my service with them in the near future. I wish all service departments made it this easy. Devon was knowledgeable and answered all of my questions. More

I am very happy with the LOU FUSZ service department I use only the LOU FUSZ service department for their honesty, expertise,, and consideration of my needs such as scheduling and loaner car options for I use only the LOU FUSZ service department for their honesty, expertise,, and consideration of my needs such as scheduling and loaner car options for extended repairs . They are always courteous and efficient as well. What’s not to love about that! More

I had a problem with the third party installed moon roof The service department really champions my calls with a third-party vendor and got me a really good price on repair. They saved me hundreds if not $1, The service department really champions my calls with a third-party vendor and got me a really good price on repair. They saved me hundreds if not $1,000 on the repair! More

Starter and clutch replacement Got my starter replaced and they noticed other things needed replacing and they gave me the breakdown of what it would cost to replace it right then v Got my starter replaced and they noticed other things needed replacing and they gave me the breakdown of what it would cost to replace it right then vs later along with approximate labour costs. It's nice to have laid out options as to what may or may not happen to your car for a repair and given the choice when/if to have it done. There were a couple of things that needed to be looked at again on my car when I came to pick it up but Shawn drove it himself when it was all done and kept asking me to see if my car handled alright once I drove it for a bit. Thanks Shawn! More

Unclear time estimate The service was wonderful. My only issue was time. On the phone I was told I couldn't get a loaner because it would take less than an hour. When I pu The service was wonderful. My only issue was time. On the phone I was told I couldn't get a loaner because it would take less than an hour. When I pulled in, they told me it would be an hour and a half, but I couldn't get a loaner as none were available. I had my one year old with me. In all, it took just over 2 hours. I wish they would have just let me get a loaner. More