Lou Fusz Mazda - Service Center

professional and on time my appointment was on time, shawn and his assoc. were polite and professional. they got me in and out in a timely manner and performed only the servic my appointment was on time, shawn and his assoc. were polite and professional. they got me in and out in a timely manner and performed only the services that i requested. More

Came in for recall Was in at 11:30 and was out by 1:00. Very friendly and helpful staff.couldnt ask for better service will bring my car back Was in at 11:30 and was out by 1:00. Very friendly and helpful staff.couldnt ask for better service will bring my car back More

Great service Lou Fusz Mazda service does a great job of handling my repairs. Julie always has a great attitude when I arrive and explains all my repairs. Lou Fusz Mazda service does a great job of handling my repairs. Julie always has a great attitude when I arrive and explains all my repairs. More

Price going up I like do my service in Lou Fusz Mazda, and I have been doing it here over 4 year. But the Price is much more higher than before for same item. I like do my service in Lou Fusz Mazda, and I have been doing it here over 4 year. But the Price is much more higher than before for same item. More

Needs work They removed all saved radio channels, changed the position of the drivers seat and didn’t solve a problem I ask them to check. I’ll try again next vi They removed all saved radio channels, changed the position of the drivers seat and didn’t solve a problem I ask them to check. I’ll try again next visit. More

Almost great When Shawn Degrasso isn’t there, things get missed. He is so thorough and attentive, he finds stuff the technicians/service guys missed. I was in fo When Shawn Degrasso isn’t there, things get missed. He is so thorough and attentive, he finds stuff the technicians/service guys missed. I was in for an airbag recall, and pointed out to my service advisor that Mazda had forgotten to replace the rear wiper blade when they replaced front wipers on my last service visit. When the car was finished, I saw that no one had remembered—again!— to replace the rear wiper blade. More

6 month service for 2016 Mazda 3 Attentive, knowledgeable, and kept me informed of unexpected minor delays. I know that even when stopping by with non-scheduled questions or possible Attentive, knowledgeable, and kept me informed of unexpected minor delays. I know that even when stopping by with non-scheduled questions or possible problems, I always get prompt, courteous, helpful advice. Shawn Degrasso has been in charge of taking care of our cars for a long time and never disappoints with his candid, personalized service and advice. More

Mazda tribute Had our Mazda Tribute towed there from our return trip to STL. Car had no power and got stalled on I-70 so AAA towed it to Lou Fusz Mazda. I feel like Had our Mazda Tribute towed there from our return trip to STL. Car had no power and got stalled on I-70 so AAA towed it to Lou Fusz Mazda. I feel like we were taken advantage of since we were 2 hours away from our home in Jefferson City and didn’t really have alternatives. The repair bill was going to be approx $4000. The parts they said were needed were going to be around $3000. I looked up similar parts online and found them for approx $800. More

Lou Fusz Mazda Service Has Gone Downhill I went to Lou Fusz where I purchased my car new in 2008 for an airbag recall and state inspections. The inspector came up with a list of things suppo I went to Lou Fusz where I purchased my car new in 2008 for an airbag recall and state inspections. The inspector came up with a list of things supposedly wrong with my car which meant it would not pass state inspection. This list included engine air filter, cabin filter, changing engine oil, wiper blade replacement and leaking power steering hose. The power steering hose was damp but not dripping and the wiper blades were not torn or damaged but supposedly "streaking". None of these items are grounds for failing a safety inspection. After discussing this with the inspector, he agreed to pass the car, but these are dirty tricks commonly used by inspectors to get car owners to pay for extra "repairs". I have been coming to Lou Fusz for many years and never experienced this kind of stuff before. When my car was finished, they told me I owed 30 something dollars for the inspections. At the time when I first arrived, I confirmed with Josh that the inspections would be no cost since I had lifetime free inspections promised to me when I bought the car. The cashier said that my "lifetime free inspections" had ended because the AutoAwards program was only valid for 8 years and it had expired. That sure does not sound like the lifetime benefit I was promised when i bought the car. When my car was finished they asked to me wait in the lounge again while the car was being washed. 30 minutes later, I saw Josh and he said I was ready to go. Imagine my surprise when I went out to my car after waiting extra time and it had not been washed! I will not be coming back to Lou Fusz Mazda and I will be recommending my family and friends to go else where. More

Maintence Lou fusz goes out of way to insure customer satisfaction. On my recent service there was a very slight problem after I left the dealership They fi Lou fusz goes out of way to insure customer satisfaction. On my recent service there was a very slight problem after I left the dealership They fixed it immediately upon my return and gave me a bonus for the inconvenience More