Lou Fusz Preowned Center Metro East

Comfortable experience and very satisfied I went in a couple months ago and met with Tim Heatherly, I wasn’t sure if I would get financed, Tim did everything in his power to make that happen. I went in a couple months ago and met with Tim Heatherly, I wasn’t sure if I would get financed, Tim did everything in his power to make that happen. Not only did I get the vehicle I wanted, but I also got financed with a low payment that I can afford. After the transaction was complete he still took it upon himself to check in on me periodically to make sure I didn’t have any buyers remorse. I’ve never seen that in a sales rep before. Tim really cares about his customers and believes in the vehicles he is selling. I wish I could give this place and Tim more than 5 stars. They most definitely deserve it. More

36000 maintenance It would have been helpful if the tech had talked to me after service and let me know that I needed to top other fuel tank after the fuel induction se It would have been helpful if the tech had talked to me after service and let me know that I needed to top other fuel tank after the fuel induction service. I found out after I got home and read the invoice More

Efficient, professional and confident. The customer is greeted promptly and personally called by name. The service department is professional and very informative about the work to be perf The customer is greeted promptly and personally called by name. The service department is professional and very informative about the work to be performed. I have total confidence in the service and will continue to visit this facility for all my service needs. I have been a customer of the Lou Fusz Network since 1992 and they are the ones I turn to for purchasing any new vehicle and repairing these existing vehicles. Very satisfied customer. More

Excellent customer service, communication by phone, email, t Bought a 2005 Chevrolet Silverado 1500 extended cab truck. Low miles, very clean, serviced, clear title motor vehicle inspection. I called on a Thurs Bought a 2005 Chevrolet Silverado 1500 extended cab truck. Low miles, very clean, serviced, clear title motor vehicle inspection. I called on a Thursday and bought truck on Saturday. More

My 18yr old daughter took her car in & they were amazing!! Chris, the manager of Lou Fusz Alfa Romeo/Fiat is so awesome and takes great customer service to another level! He helped us get in contact with the s Chris, the manager of Lou Fusz Alfa Romeo/Fiat is so awesome and takes great customer service to another level! He helped us get in contact with the service department and the service department was so nice to my daughter. They explained everything and treated her great! More

Very rewarding and pleasant trip. Done in a timely manner I found all the people at Lou Fusz very helpful and courtesous. They are always very freindly. I guess that’s why I have bought my last 5Five cars the I found all the people at Lou Fusz very helpful and courtesous. They are always very freindly. I guess that’s why I have bought my last 5Five cars there. I appreiate the extent they go to to make sure you are comfortable. If you have questions they find answers for you if they don’t know the answers. I love the service and the way I’m treated. If you go back 6 months Orr a year later they still treat you the way they did the day you came in to buy a new car. They are faring people More

Wonderful Everything was wonderful. I have been coming to this location since 1995. The employees have always been great!! I always recommend to family and f Everything was wonderful. I have been coming to this location since 1995. The employees have always been great!! I always recommend to family and friends. More

Amazing I had a great experience making my purchase. Yahtzi Morales went above and beyond 5 star customer service! I had an easy transaction with my financing I had a great experience making my purchase. Yahtzi Morales went above and beyond 5 star customer service! I had an easy transaction with my financing as well he was amazing. I will be sending more customers Yahtzi's way. Thanks again I love my car More

Excellent customer service The overall experience with them was good. Didn’t push me to buy something I didn’t want. We did come in at a time Clay had another customer and he di The overall experience with them was good. Didn’t push me to buy something I didn’t want. We did come in at a time Clay had another customer and he did a good job helping us all. Thank you again and we love the truck.. More

Customer Service second to none I first had a problem with my turn signal switch. It was replaced and worked fine. On the second day in the morning I noticed that my headlights didn' I first had a problem with my turn signal switch. It was replaced and worked fine. On the second day in the morning I noticed that my headlights didn't come on automatically. Once I turned the headlights on manually there was a clicking noise similar to the problem with the turn signal. I was able to get my car back in quickly and they started working on it. It was the Body Control Module (BCM) and they told me that hey had to order the part, but gave me a rental car. Once the BCM came in, they had to send the vehicle to a GM Dealer to have it programmed. The Service rep kept me informed as to what was happening. 3 BCM's and almost 4 weeks later, then job was finished. All along the way the Service rep kept me informed how things were going. She asked me how the rental car was and I told her it was a little small and I couldn't get my entire family in the car, especially the back seat. When I went by to check on things, she put me in a larger vehicle. She didn't have to do that but did it because I told her how small the original one was. During the final days, I told her that I would be out of town, and she made sure that when everything was finished and ready to be picked up she called me and let me know and apologized for the length of service and contacting me while I was out of town. I explained that it was not a problem and I was glad that she called. It made my trip that much better knowing that when I got back, my vehicle would be ready for me to pick up. More