Lou Fusz Subaru St. Louis

Fast, easy, win-win, great experience I'd been sharing email for about a week with many other dealerships in STL - looking for a new/used Subaru for my college son. I got a bunch of run a I'd been sharing email for about a week with many other dealerships in STL - looking for a new/used Subaru for my college son. I got a bunch of run around from the others. Walking in to Lou Fusz Subaru was different. No haggling, informed understanding of the brand and the differences in models - just exceptionally useful in moving the conversation from looking to buying. Todd and Rick were extremely professional, well informed about opportunities and needs, and always looking out for the best deal possible, It was a great experience. More

Friendly, honest, and knowledgeable I went to Lou Fusz as recommended by USAA, an auto-insurance company (and much more) that specializes in amazing customer service. As such, they only I went to Lou Fusz as recommended by USAA, an auto-insurance company (and much more) that specializes in amazing customer service. As such, they only work with other companies that they feel exemplifies customer care and service. Lou Fusz Subaru is one of those companies. I was contacted by the internet manager who informed me of several vehicles that matched by search description and helped me set up a time to come view them. When I arrived at the dealership around 6pm on a Friday evening, I met with Todd Morgan. He got the details on the vehicle I had initially requested, but explained some great reasons why I would want to look at the brand new 2016 models of the Forester instead of the 2015. I had thought from my previous visit to Dean Team that the 2016's were either unavailable or out of my price range. I was glad to be wrong! Todd let us take the vehicle on a test drive and pointed out some of the great features of both just Subaru's in general (which I was new to) and about the 2016 Forester in general. At the end of the test drive he wasn't pushy or "salesy" but honestly asked my thoughts and if I wanted this to be my new car. I was in love with it and told him so. It was getting close to time I'm sure all employees wanted to leave on a Friday, but Todd said it was fine to stay later and help me purchase my first new vehicle as it was a good time for me. He walked me through all the paperwork, disclosed all the financial information, and discussed how you don't get "massive discounts" on Subaru's because the price is simply the price. It's not been marked up astronomically by the manufacturer and dealer. It's all very transparent. While waiting to speak with Rick in financing he walked us back out to the car to show us more important details and tips and tricks with the vehicle. He even hooked my phone up to the bluetooth for me! Rick in financing was pleasant and friendly and again explained all the numbers to me and what things meant. Being a girl buying a car I had brought my boyfriend thinking I needed a male to avoid being "taken advantage of" but I honestly don't think I would have needed that at Lou Fusz Subaru. Rick was honest and down-to-earth, explaining what "extras" I would likely need or not need based on my individual driving habits. He was more than happy to stay late (and even past close) to help us finish everything up that evening so I could walk out a proud owner of a brand new Subaru! All in all I would highly recommend this dealership to anyone looking to purchase a new vehicle. I haven't had any encounters yet with the service department, so I'm hoping they're just as amazing as their sales team. More

Chris smith is awesome he found just the car I wanted! I came to the dealership looking for a specific car that other dealerships said would take three months to aquire. Chris smith at lou fusz was able to I came to the dealership looking for a specific car that other dealerships said would take three months to aquire. Chris smith at lou fusz was able to locate the exact car I was looking for and was able to get it to the dealership in a week. That's exceptional service in my book. More

First Time Buyer I would buy from this team in a heartbeat again! Great guys to work with!!!! No hidden fees and got me a better deal than my own bank! I would buy from this team in a heartbeat again! Great guys to work with!!!! No hidden fees and got me a better deal than my own bank! More

Subaru forester Everyone was friendly and helpful I would recommend this dealership to my closest friends very thorough in explaining every aspect of the car awesome Everyone was friendly and helpful I would recommend this dealership to my closest friends very thorough in explaining every aspect of the car awesome thanks More

Best (& only) dealership I've ever shopped at! the salespeople are nice. The only reason I didn't give it 5 stars is because they initially told me the car would be ready Monday, but then on Monday the salespeople are nice. The only reason I didn't give it 5 stars is because they initially told me the car would be ready Monday, but then on Monday called and said it wouldn't be ready until Wednesday. But that may not be their fault. Other than that, good service. He let me test drive the car by myself which was nice (made me feel more relaxed on the drive), More

Lou Fusz Subaru Is The Best!! This was the best car shopping experience we have ever had!! Chris Johnson is a very knowledgeable and experience sales associate, and his knowledge This was the best car shopping experience we have ever had!! Chris Johnson is a very knowledgeable and experience sales associate, and his knowledge about Subaru's was top notch!! He also helped us purchase a Pre-Owned Mazda from the Lou Fusz Mazda dealership next door. We have nothing to say except EXCELLENT!! More

Positive Experience Dave Blanke offered a positive experience. I would consider buying a second vehicle from this location in the future. This has been one of my more pos Dave Blanke offered a positive experience. I would consider buying a second vehicle from this location in the future. This has been one of my more positive car buying experiences. More

Three Times a Charm My first car was a Subaru. After 15 years of Subaru, I am committed for life. I have bought 3 from Lou Fusz and that will be my last. I went to Dea My first car was a Subaru. After 15 years of Subaru, I am committed for life. I have bought 3 from Lou Fusz and that will be my last. I went to Dean Team and had a totally different comfortable experience. I walked off the lot being so pleased with the car, value and experience. That wasn't the case in previous purchases at Lou Fusz. Go to Dean Team for your Subaru. More

This dealership is all about making the deal and that's where it stops. Once they make the sale you're on your own to deal with any issues. We purchased a 2014 Forester 2.5I Touring with all the op that's where it stops. Once they make the sale you're on your own to deal with any issues. We purchased a 2014 Forester 2.5I Touring with all the options. Day of purchase Stacey was fun and a pleasure to work with. She showed us what we thought at the time everything we needed to know about our 2014 Forester. Few weeks after getting the car home I started reviewing all the options and how they worked. I discovered that the Stereo/Nav system had voice active directions, but the system wouldn't recognize our voice. We also noticed it had this new program called DIVX. I researched this feature on YouTube to see what it was and how it worked. Turns out you can download movies/videos to watch. I followed the steps to register the DIVX program per YouTube video with no success. I contacted the Lou Fusz Service Department to discuss these two issues. First, I was told that the Nav system was not voice active, which I had to correct him that it was voice active. Second, I asked him how to register the DIVX program and he had no idea what that feature was or how to do it. He then asks me who my Sales Rep was and that I needed to ask Stacey because it’s their responsibility to show the customer how everything works. I emailed Stacey and never received a reply back. We received a survey from Subaru to rate their service from when we bought it to now. We filled out the survey and submitted it via web. Shortly after that we received an email stating that our Nav system needed updated and this would be a free service. When we took it in for the upgrade we discussed some of the other issues we were having with the vehicle. The issues discussed were the ones I already tried to get resolved plus now my wife cell phone would sometimes connect to the Bluetooth and other times not. Once again the Service manager told us it’s our Sales Rep responsibility to show us how things worked. He called Stacey down and she had no idea why the Nav system wasn’t working or how to register/install the DIVX program. When we mentioned the Bluetooth problem she informed us that this is a known problem. She surely didn’t mention this during our purchase. The Nav system was upgraded and we were told to go see Stacey and she will show us how everything works. We proceeded up to her building and she came out to work the issue with the Bluetooth and Nav system. The upgrade fixed the voice active issue, and the Bluetooth picked up my wife cell phone after I turned my cell phone off. She really didn’t know why it would pick up my phone first or why it doesn’t always pick up my wife phone when I’m not in the vehicle. As far as the DIVX issue she had no clue and as far as I know she didn’t ask any other Sales Rep’s if they knew how it worked either. I told her I didn’t blame her for not having the knowledge about these new upgrades on the Subaru, but Subaru should be training their Sales Rep’s on all the new features. The icing on the cake was after I stated this; Stacey let us know that they received our survey. She proceeded with getting out of the driver seat and said have a nice day. To sum it all up, we have purchased several vehicles in our life and this is by far the WORST dealership we ever experienced. Sales Rep blames Service department for not knowing how things work and the Service department blames the Sales Rep for not doing her job. We are already looking to trade this vehicle and except our losses so we don’t have to deal with Lou Fusz ever again. More