Lou Fusz Subaru St. Peters

2013 Subaru Purchase What a horrible experience. NO POST SALE SERVICE. ISSUES: 1. Out the door with a promise to have a second key shipped to me (even exchanged e-mails What a horrible experience. NO POST SALE SERVICE. ISSUES: 1. Out the door with a promise to have a second key shipped to me (even exchanged e-mails about type). 2. First night time drive noticed headlight out. Scheduled a fix still no key. Second light goes out and electronic doors go out (this is all within the first month. 3. Given service managers phone #. I called left a voicemail, waited a week, called, left another voicemail, waited another week -- NO CALLBACK. They told me how tough the preowned inspection was and I've had 2 headlight out and the electronic locks? No wonder they don't call you back. More

Purchase & Service Both our buying experience & service appointments were among the best we have ever dealt with in our years of buying new cars. Our purchase was pressu Both our buying experience & service appointments were among the best we have ever dealt with in our years of buying new cars. Our purchase was pressure free with Randy & follow-up service with Jeff & Kristin was outstanding! More

purchase of Subaru Outback My experience of purchasing a Subaru Outback at Lou Fusz was a great experience. My sales associate was Steve Neely, and l must say I was very please My experience of purchasing a Subaru Outback at Lou Fusz was a great experience. My sales associate was Steve Neely, and l must say I was very pleased with his approach and knowledge about the Subaru vehicles. From my first visit to when I received the keys this week was a nice experience. Although I have only had my vehicle a few days, I love the ride and am anxious to lean all about its features. Thanks Steve More

Buying my 2016 Legacy I bought a 2016 legacy from Hunter Jackson a very pleasant experience .Hunter was very helpful and spent a great deal of time explaining the variou I bought a 2016 legacy from Hunter Jackson a very pleasant experience .Hunter was very helpful and spent a great deal of time explaining the various functions of my new car. I would recommend your dealership and Hunter to all my friends. More

Ripped off and rude service This is the second time I have been mislead and mistreated by this dealership, and I will NEVER do business there again, nor will I refer anyone there This is the second time I have been mislead and mistreated by this dealership, and I will NEVER do business there again, nor will I refer anyone there. I purchased a 'certified' vehicle less than six months ago, and they sold me a car w/dry rotted tires (they are actually dated older than the vehicle), warped rotors, and a bad alternator. I was told this would be taken care of; however, the person helping me no longer works there, and no one there will help me. They actually laughed at me when I said they should be paying for these repairs. The service adviser actually said I made the tires dry rot-- tires dry rot because they're old, not because I drove on them. Two other repair shops said the tires should have been replaced about a year ago, and I haven't even owned the car that long! They refused to repair anything on their dime, and they actually tried saying numerous other things were wrong and needed to be fixed. I took the vehicle to two other places, and they had the same diagnosis as each other, but Lou Fusz is claiming otherwise. They even tried telling me my battery was bad, but I had replaced the battery less than a week ago elsewhere. When I told the service adviser that, he just said "well anyway, you also need...." I even have print outs from the other shops showing the alternator failed, but no one would listen to me. They are suggesting 'cheaper' ways to fix things that are wrong, and these ways are basically just putting a band-aid on a problem that will only get worse as time goes on. They refused to do the warranty work since I wouldn't have the the maintenance work done by them (they claim it was because they couldn't get it to fail, but they wouldn't take my print outs from other shops), because that maintenance work should have been completed before I purchased this vehicle. They lied and took advantage of me, and no manager would come speak to me when I went up in person. I have purchased all of my vehicles from them, and these last two times I was taken advantage of (the time before they sold me a car they claimed was certified, but I later found out it never had been and they bought it back). I guess they're like most dealerships-- they take advantage of young women, and think they can screw people out of thousands. I will also be contacting the BBB and the AG for the state of Missouri due to the scams they are trying to pull. I only hope others read this and take their business elsewhere, b/c all they do is screw people out of their hard earned money and then literally laugh at you when you ask for help and prove all of their 'data' wrong. Now I'm stuck with almost $3,000 in repairs due to more lies from Lou Fusz on a 'certified pre-owned'. NEVER again. I have never felt so belittled by a dealership More

Rich is the BEST! I actually bought my Subaru 6 years ago, but each time I was in for maintenance Rich always made a point to stop and talk for a while. They make custo I actually bought my Subaru 6 years ago, but each time I was in for maintenance Rich always made a point to stop and talk for a while. They make customers, not quick sales. Every time you're there they know who you are. My husband traded my Subaru for a minivan a few months ago, but I'm already working with Rich to find a replacement Subaru and get rid of this van! More

Chris went out of his way to help me get my vehicle fixed. It is almost impossible for me to call during the day with my job, but he would contact me after hours to make sure everything was correct. fixed. It is almost impossible for me to call during the day with my job, but he would contact me after hours to make sure everything was correct. He also helped me with a loaner, and worked around my schedule to get my car in. I have taken my car in a few times for service, and it's safe to say I will not be going to any other dealer besides Fusz to work on my car. Chris is very friendly, and I would highly recommend working with him to anyone. I've definitely had an A+ visit every time. Thanks Chris! More