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Lou Fusz Toyota

St Louis, MO

4.9
3,584 Reviews

10725 Manchester Rd

St Louis, MO

63122

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Showing 3,584 reviews

December 27, 2017

First car for daughter Jim Donohue was excellent to work with in buying our daughter's first car. He made the process super efficient and was great to deal with- knowledgea More

by kgchr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Donohue, Bill McKeown
December 26, 2017

Amazing Service Everybody was very nice and extremely helpful. Jim was an awesome sales person, he made me feel at easy about the whole experience and answered all of More

by olga123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Donohue
December 22, 2017

Wonderful experience! From the time I connected with Scott Christensen and Chuck Church until the moment I left, I dealt with gentlemen who were extremely competent, kind a More

by 1mickeyboy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Gryzmala, Scott Christensen, Steve Sage, Chuck Church
December 21, 2017

Installation of new battery. I arrived for my appointment and was greeted cordially by Lau RA McClure. The service advisor, Warren Hamilton, took my data and gave me a time estim More

by Dale2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lau RA McClure and Josh Bone., Warren Hamilton
December 20, 2017

Rude Salesman Emmanuel was one of the worst sales people I have ever come in contact with. Very rude and pushy. Made me feel like he couldn't have cared less if h More

by STLCARDSGAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Emmanuel Alcasabas
Dec 26, 2017 -

Lou Fusz Toyota responded

STLCARDSGAL, We are very concerned to here of your experience here. This seems so out of character for Emmanuel who is a highly rated employee of the Fusz team. No customer should be treated in the manner you describe in your review. To help us get a better understanding for what happened, may I ask you for further details of the situation you encountered? These details will help us use this as a teaching opportunity with our team. I look forward to, and greatly appreciates your reply on this matter. Regards Bob Euper 314-966-5404 fusztoyota@me.com

Jan 04, 2018 -

Lou Fusz Toyota responded

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December 19, 2017

Awesome experience! I was impressed with the seamless car vetting process and accommodations at Lou Fusz Toyota! Cody brought the Highlander directly to our home for a te More

by Cassidyvb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Cox
December 19, 2017

Trust As someone who knows virtually nothing about cars, it's so comforting to know I can trust everyone at Lou Fusz. Dave Werkmann was especially helpful! More

by Cathy Hartke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Werkmann
December 18, 2017

service department this service dept continues to provide excellent service. after all these years Mike Wolz still provides excellent customer care. i usually drop off o More

by s1024663
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Wolz
December 18, 2017

Service Department Terrific customer service from start to finish on my one year, 10,000 mile check up. The young man who checked me in greeted me with a smile and was More

by xxx
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
I do not recall the names of the other two individuals., Mike Wolz
Dec 19, 2017 -

Lou Fusz Toyota responded

Thank you for the kind words, we sincerely appreciate it! It sounds like our team went the extra mile to provide excellent service! We're glad you enjoyed working with us and we hope to see you again!

December 17, 2017

Great service experience I brought my car in for an oil change and to have brakes and battery checked. I was taken in promptly and I had my car back by the time I requested it More

by Rav4gal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Wolz
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