Lou Fusz Toyota

Service dept DAMAGED MY VEHICLE! Brought in my vehicle due to factory recall on sliding doors. Car was returned with DEEP scratches on the driver's door and the sliding doors they wer Brought in my vehicle due to factory recall on sliding doors. Car was returned with DEEP scratches on the driver's door and the sliding doors they were supposed to be fixing. "Customer service" has refused to fix the scratches! DON'T GO TO LOU FUSZ UNLESS YOU WANT A DAMAGED VEHICLE! More

Great service Great experience, many years ago a very wise man told me that Lou Fusz was the most honest car dealer in the area, and I believe this to be true, My s Great experience, many years ago a very wise man told me that Lou Fusz was the most honest car dealer in the area, and I believe this to be true, My salesman Rick Summerfield was very personable and professional he made buying a car less stressful as a matter of fact, Rick is very knowledgable,he was able to answer every question I had with expertise. About 25 years ago I took my daughter to this dealer, we had a really good experience purchasing her car, and I must say this dealer hasn't changed. More

Great customer service When my wife and I went to Lou fusz we just expected to test a few cars. We would have never expected to start the buying process so quickly and easil When my wife and I went to Lou fusz we just expected to test a few cars. We would have never expected to start the buying process so quickly and easily. Cody, Mark, and the staff were very helpful and patient, especially with our situation. We learned a lot with this being our 1st new car purchase. We never felt pressured and would recommend Cody, Mark, Lou fusz, and Toyota to anybody. More

Very welcoming and professional The appointment was easy to make. When I arrived, I was helped immediately, specific maintenance I needed was recommended after evaluating mileage, ag The appointment was easy to make. When I arrived, I was helped immediately, specific maintenance I needed was recommended after evaluating mileage, age of car and manufacturer recommended maintenance schedule. The waiting area was comfortable with beverages and snacks. I’ve used LOU FUSZ for years and have always felt any work needed was done well. I feel they respect the customer, always polite and trustworthy. More

Outstanding service There are two other Toyota dealers that I drive past to get to Lou Fusz. I have been going here for 15 years and have never been disappointed with th There are two other Toyota dealers that I drive past to get to Lou Fusz. I have been going here for 15 years and have never been disappointed with the quality of work and the friendly atmosphere. Thanks for continuing to exceed my expectations. More

Thunderbird My husband worked with Matt on purchasing me a 2002 Thunderbird for a surprise Christmas present. Matt was very helpful and professional. Travis was a My husband worked with Matt on purchasing me a 2002 Thunderbird for a surprise Christmas present. Matt was very helpful and professional. Travis was also very helpful. He explained everything very well. Our experience was very good. More

Jim 'No Bones' Donohue Well let's just say Jim blew me away! My last purchase with Lou Fusz was 13 years ago. I purchased a 2004 Toyota Camry Limited Edition through a aut Well let's just say Jim blew me away! My last purchase with Lou Fusz was 13 years ago. I purchased a 2004 Toyota Camry Limited Edition through a automobile broker. Have had really bad experiences with Salesmen just as recent as last week. Jim told me to give him a chance and that he would be up-front with me and not haggle back and forth with the finance manager (those games drive me nuts). When I met with Jim I already had a ballpark figure of my trade-in (thanks to Amber who I was chatting with online the night before [awesome website]). I text with Jim and spoke with him the night prior to confirm our appointment. I knew exactly the vehicle I wanted. I also knew the dealership had only two and I know the one I wanted. We talked about the bottom line price, I received additional money from my Lou Fusz Awards (woo-hoo) and when all was said and done I walked away with a price I could afford and a beautiful fully loaded 2017 Toyota RAV-4 Limited Hybrid! This was an exceptionally smart purchase. I am so glad I gave Lou Fusz sales department a chance. They made me feel welcome, they showed me hospitality, they gave me money for my 2004 trade-in (nice surprise). The only thing that could have made this better would have been to buy me pizza for lunch (smile Jim)! I am SO glad I chose Fusz!!! Let me say one of the reasons I chose to give their sales for a try is all due to the exceptional service I've received over thirteen years from their service department! Bravo Scott! Bravo Jim! I am a happy customer. More

Purchase of new Prius Three My experience with Cody Cox, the sales consultant who shepherded us through this sale, could not have been better! From the minute I walked in off the My experience with Cody Cox, the sales consultant who shepherded us through this sale, could not have been better! From the minute I walked in off the street and told Cody what I wanted, he listened, asked the right questions, and helped me figure out the best financing options. From that point on, he and the rest of the sales team made an effort to locate a car that met my requirements and bring it to St. Louis. I never felt that they pushed me to buy just any car in their inventory, but they were willing to work with me so I could get the car I really wanted. I am now the proud owner of a shiny red Prius Three! Thank you all! More