Lou Fusz Toyota - Service Center

This service dept is the norm for non-luxury type, i.e., they don't go the extra mile and have disgusting coffee in the waiting area. We own two Toyota and for basic service it's fine. There haven't been an they don't go the extra mile and have disgusting coffee in the waiting area. We own two Toyota and for basic service it's fine. There haven't been any isssues with my son's 4Runner. But, I took my 2010 Sequoia in for service , and because the XM radio screen wasn't right, and they just shrugged and said that's how it supposed to be. Another dealership in Washington, MO. got the part and fixed it. They were the dealership the car was purchased from and had a long-standing relationship with the leasing agent who purchased the car, so I guess they cared about keeping the customer. Unfortunately this dealership is far from our home and Fusz is very close. More

My wife and I have been taking our two Toyota cars to Lou Fusz in Kirkwood, MO for almost ten years now. Our cars are well cared for by all of the staff, from counter guys to mechanics. Everyone is friendly Fusz in Kirkwood, MO for almost ten years now. Our cars are well cared for by all of the staff, from counter guys to mechanics. Everyone is friendly and helpful. Never had a problem. Would recommend them to anybody with a Toyota product. More

I can sum it up in one word,GREAT.They take care of us like important people and I like that.They shake hands,talk to us and make sure everything is correct before we leave.They offer us ,coffee,soda or w like important people and I like that.They shake hands,talk to us and make sure everything is correct before we leave.They offer us ,coffee,soda or water while we are waiting. More

I've bought two of my cars from you guys and have virtually always been treated fairly and been given good service. I deal with Scott when I come there to get my car's oil change. He has been so he virtually always been treated fairly and been given good service. I deal with Scott when I come there to get my car's oil change. He has been so helpful to me, letting me know that everything is in good shape for the winter trips I often take. My wait time is often not long which I appreciate. Another thing I like is that every time I get my oil changed, someone doesn't come out and say that something else needs to be done (like they do at those smaller places). You guys tell me straight up if I can make it as is or if there really is something to be taken care of. Example: I had bought new tires at one of the tire places and a few weeks later I came to you guys to have my oil changed. Scott told me that it wouldn't hurt to have my tires rotated or balanced or something like that. When I told him that I had just bought new tires several weeks earlier he said that it was probably something they should do for free since I had bought the tires recently. That saved me some money and I really appreciated him telling me that I could check back with the tire folks. Trust is something that takes awhile to build at a car dealer and with my dealings with you guys (most often Scott) I have that trust. Thanks! Lois Brady More

The service is prompt and friendly. The waiting areas are clean with adequate seating and wi fi is available. They let you know ahead of time how long the repair will take. I bought my car here too and was clean with adequate seating and wi fi is available. They let you know ahead of time how long the repair will take. I bought my car here too and was pleased with the way I was treated. I will continue to do business here. More

I had a very good experience on 90K service for my Toyota Highlander at Lou Fusz. Belts, filters and fluids were changed. I know the price was good because I did a cost comparison in advance. During the f Highlander at Lou Fusz. Belts, filters and fluids were changed. I know the price was good because I did a cost comparison in advance. During the first week after the service I heard a whistling sound whenever I started the car, but after returning for a tork adjustment, all was perfect. More