Lou Sobh Honda - Service Center

Always Easy! Getting regular maintenance service has never been so fast and easy. As soon as I pull in the garage, the system recognizes me/my car and assigns a s Getting regular maintenance service has never been so fast and easy. As soon as I pull in the garage, the system recognizes me/my car and assigns a service rep. Heather, who has been my service rep the past couple of visits, comes over to greet me, sign me in and take my car. I don't mind waiting in their customer waiting area. There are many different places to sit, some tables and cubicles where I can get work done. There's Wi-Fi, coffee, popcorn and plenty of bottled water. While I am waiting, Heather checks in to let me know how much longer my service will take to complete. It's rarely been longer than an hour. Always a great experience! More

Jimmy was great Had to bring our car in to have some things looked at and jimmy was friendly , courteous and all around very helpful. Thank you Mike Had to bring our car in to have some things looked at and jimmy was friendly , courteous and all around very helpful. Thank you Mike More

Oil change/rotate tires Shannon was awesome. He got the work done even sooner than he projected! I had forgotten my coupons, and he gave me the discounts anyway. It was a Shannon was awesome. He got the work done even sooner than he projected! I had forgotten my coupons, and he gave me the discounts anyway. It was a pleasant experience! More

Awesome Service Shannon McConnell is a top notch service adviser. Very knowledgeable and easy to work w/ Shannon is a big reason I return to Lou Sobh for my service Shannon McConnell is a top notch service adviser. Very knowledgeable and easy to work w/ Shannon is a big reason I return to Lou Sobh for my service on our Honda. More

Battery + Cold weather = Dead Battery I had noticed my battery life was close to it's end. While in town I had a meeting and after I finished I had the bad experience that my car would not I had noticed my battery life was close to it's end. While in town I had a meeting and after I finished I had the bad experience that my car would not start. Luckily I had jumper cables and someone was nice enough to help. I called Lou Sobh Honda here in Cumming. Heather Cullen, assisted me quickly to order a new battery for my Infiniti. Within an hour I was up and ready to go! In the past 5 years their service has been excellent and friendly. I highly recommend Lou Sobh Honda in Cumming. More

Awesome Service Department! I always enjoy pulling into the service area and seeing my name light up on the schedule board! Lol I appreciate that this dealership is so organize I always enjoy pulling into the service area and seeing my name light up on the schedule board! Lol I appreciate that this dealership is so organized. They don't let customers fall through the cracks sitting in the waiting area forgotten like some other dealerships do. Their service personnel have always kept me updated if extra time is needed and give me a complete explanation of what was done to my car. In the past 2 years I have gotten to know Tala Sar who is one of the service department specialists. Tala has been nothing put kind, courteous and extremely helpful especially when I had some electrical issues early on. He really took an interest in my car and made sure that the problem was corrected. I would also like to mention Sales Manager Reza Moshiri. I have purchased a lot of cars over the years and Reza is by far, the most honest, sincere car sales person I have ever worked with. Cars cost a lot of money these days, and he made it happen for me by working with my budget. I almost thought that I was taking advantage of him because her worked so hard to get me in the car I wanted. Thank you Reza! More

Courteous and Fast service. Thank you!! The team is very Courteous, fast and at the same time thorough. Competitively priced. My favorite Honda dealer in this area!! Keep it going folks. The team is very Courteous, fast and at the same time thorough. Competitively priced. My favorite Honda dealer in this area!! Keep it going folks. More

Couldn’t have been better! Heather Cullen, service advisor, is very professional & was able to diagnose a battery replacement in conjunction with the shop & get me back on the r Heather Cullen, service advisor, is very professional & was able to diagnose a battery replacement in conjunction with the shop & get me back on the road quickly. Having that kind of service is exceptional & knowing that when I bring my vehicle(s) in for repairs or maintenance is very comforting. Thank you Heather & Lou Sobh!!! More

Sold a Honda certified car with hail damage Sold a Honda CR-V 2016 and delivered it in the rain. Hail damage was not visible at the time they delivered. This car was Honda certified and there Sold a Honda CR-V 2016 and delivered it in the rain. Hail damage was not visible at the time they delivered. This car was Honda certified and there was no way that they did not see the damage. When my sons looked at it in the daylight on Thanksgiving the damage was very obvious. Pings and dings on the hood and top of car. When I tried to talk to internet manager Dave Ayers, he tried to blame it on me saying I had parked under oak tree and acorns did it. I don’t have any trees in my driveway. He was very hostile and kept blaming it on me. No way! I told him if his certified Honda specialists were so good, they would have also seen that the button to make a hands free call on the steering wheel was broken. I had to have that replaced last week at a Honda dealership in my area. This review may be subject to change if they do the right thing. I hate to think they fit the stereotype car salesman who are crooked and liars and am hoping they will prove to me and my family that they are not con artists. Wait and see!! More

Excellent service department! I’ve used Lou Sobh for service a few times. They are always quick to fit me in and offer excellent service at a competitive rate with non-dealer shops I’ve used Lou Sobh for service a few times. They are always quick to fit me in and offer excellent service at a competitive rate with non-dealer shops. I like having Honda parts and expertise (even for my Acura) - they stand behind their work! More