Heather Cullen
Heather Cullen at Lou Sobh Honda

Heather Cullen

Service Manager

Lou Sobh Honda

1105 Buford Rd
Cumming, GA 30041

Contact Me
4.9
1,190 Reviews

I have been with Honda and Acura dealers for over 20 years and love helping people and building relationships with guests. The last thing people want is a stressor over a vehicle, and it is always nice to help make a negative situation, turn into a positive interaction.

Dealership Experience

12 yrs, 9 mos

Industry Experience

21 yrs, 1 mo

Languages Spoken

English English

4.9

1,190 Reviews

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1190 Reviews of Heather Cullen

May 30, 2026

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Aquila was extremely helpful and easy to talk to! Would definitely book another appointment with him. More

by SYDNEYERGLE
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Recommend Dealer
Yes

Other Employees Tagged: Ryan Esloon, Aquila Ukama

May 14, 2026

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Overall experience was good, but can be improved. The service advisors communication and price explanations should be improved. Also upscaling for the services like engine filter and cabin filters sh More

by Rajendra
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Recommend Dealer
Yes
May 18, 2026

Lou Sobh Honda responded

Thank you for your feedback. We’re glad to hear your overall experience was good, and we appreciate your comments regarding communication and pricing explanations. Feedback like yours helps us continue improving our service experience. Thank you for choosing Lou Sobh Honda!

May 10, 2026

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Lou Sobh of Honda is such a trustworthy dealership! We absolutely loved doing business with them on our latest purchase! The Tech Ned, Sales Rep Steve Rossi and service manager Heather are such amazing More

by Runyanisabell
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Recommend Dealer
Yes

Other Employees Tagged: Steve Rossi, Stephanie Love , Ned the Technician

May 14, 2026

Lou Sobh Honda responded

Thank you so much for the kind words and continued support! We’re thrilled to hear Ned, Steve Rossi, and Heather provided such a great experience during your latest purchase. We truly appreciate your trust in our team and hope you enjoy your new vehicle!

May 06, 2026

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I brought my 2014 Honda Odyssey in because the vehicle was pulling left. An alignment was performed, but later I was told the rear suspension/shocks were the actual issue affecting the vehicle when loaded More

by RAMA
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Recommend Dealer
No

Other Employees Tagged: Aquila Ukama

May 07, 2026

Lou Sobh Honda responded

Thank you for sharing your feedback, Rama. We're glad to hear our staff was polite, but we’d like to clarify the recommendations made during your visit. The initial alignment was performed as preventative maintenance to ensure the best tire wear on your vehicle. However, the excessive weight in the vehicle during your travel caused the rear suspension to sit lower than normal, which impacted the vehicle's handling. Additionally, it is quite common for a 2014 Odyssey with your mileage to require rear strut replacements due to standard wear and tear. We understand your concerns regarding the additional service quotes and would like to discuss this further with you to ensure your vehicle is performing safely. We would be happy to extend special pricing or even perform the follow up alignment at no cost to help you with this inconvenience. Please reach out to our Service Manager at your earliest convenience. You can contact me directly at 678-679-7286. Thank you, Heather Cullen.

May 05, 2026

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El mejor dealer ! Todos sus empleados estan enfocados con la satisfaccion total del cliente ! estoy seguro que su compromiso es bastante safisfactorio para ambas parte More

by suarezjg123
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Recommend Dealer
Yes
May 14, 2026

Lou Sobh Honda responded

¡Muchas gracias por sus amables palabras! Nos alegra saber que tuvo una gran experiencia con nuestro equipo. En Lou Sobh Honda, trabajamos todos los días para brindar la mejor atención y satisfacción a nuestros clientes. ¡Gracias por recomendarnos!

May 14, 2026

suarezjg123 responded

Fui Al servicio de mi carro fue totalmente satisfactorio. Excelente servicio

May 03, 2026

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The routine service performed at Lou Sobh has always been excellent. The entire dealership is always spotless clean and comfortable. Service Advisor Stephanie Love was very nice and kept me advised through t More

by PHILIPBAR
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Recommend Dealer
Yes

Other Employees Tagged: Stephanie Love

May 14, 2026

Lou Sobh Honda responded

Thank you for the wonderful feedback, Philip! We’re so glad Stephanie provided excellent communication and that you continue to enjoy the clean and comfortable environment at our dealership. We truly appreciate your continued trust in our service team and your kind words about Heather as well!

April 22, 2026

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I've been a Honda automobile since 1998. I've owned 1 Passport, 2 CRV's and 1 Pilot. Lou Sobh Honda has THE BEST SERVICE DEPARTMENT that I've ever experienced. Tom Reid Lawrenceville, GA More

by Tom.Reid
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Recommend Dealer
Yes
Apr 22, 2026

Lou Sobh Honda responded

Wow, Tom! A Honda owner since '98—that is amazing loyalty. We truly appreciate you choosing Lou Sobh Honda for your Passport, CR-Vs, and your Pilot over the years. Our service team works hard to provide the best experience possible, so hearing your kind words really makes our day. Thanks for being part of our family!

March 24, 2026

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Everyone from the car salesman to the service center is top notch!! Worth the drive from Gainesville More

by cccbaker11
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Recommend Dealer
Yes

Other Employees Tagged: Ryan Esloon

Mar 30, 2026

Lou Sobh Honda responded

Thank you for the great review! We’re so glad to hear our entire team, from sales to service, made your experience top notch. It means a lot that you made the drive from Gainesville to visit us. Thank you for choosing Lou Sobh Honda!

March 18, 2026

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Stephanie Love took really good care of me. She’s professional and friendly. And she really knows the Honda products well. So, ask for Stephanie if you want a really great advisor! And go to L More

by psosebee
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Recommend Dealer
Yes

Other Employees Tagged: Stephanie Love

Mar 18, 2026

Lou Sobh Honda responded

Thank you for the wonderful review! We’re so glad to hear Stephanie took great care of you and provided such a professional and friendly experience. We’ll be sure to pass along your kind words to her. We truly appreciate your recommendation and thank you for choosing Lou Sobh Honda!

March 05, 2026

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Very friendly personel, explain everything very well. As soon as we came in they help us. More

by Galy
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Recommend Dealer
Yes
Mar 10, 2026

Lou Sobh Honda responded

Thank you for your kind review! We're glad to hear our team was friendly and took the time to explain everything clearly. It's great to know you were helped right away when you arrived. We appreciate you choosing Lou Sobh Honda and look forward to seeing you again!

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