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Lou Sobh Honda - Service Center

Cumming, GA

4.9
4,230 Reviews

4,230 Reviews of Lou Sobh Honda - Service Center

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December 01, 2018

Oil change/rotate tires Shannon was awesome. He got the work done even sooner than he projected! I had forgotten my coupons, and he gave me the discounts anyway. It was a More

by pam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon McConnell
Dec 01, 2018 -

Lou Sobh Honda responded

Thanks for writing. We appreciate your comments and your business. Shannon is awesome. He does a great job for us. Chip Hill, Customer Relations Manager

November 30, 2018

Awesome Service Shannon McConnell is a top notch service adviser. Very knowledgeable and easy to work w/ Shannon is a big reason I return to Lou Sobh for my service More

by Gary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon McConnell
Dec 01, 2018 -

Lou Sobh Honda responded

Thanks for your business Gary and thanks for the kind words about Shannon. Have a great day. Chip Hill, Marketing

November 29, 2018

Battery + Cold weather = Dead Battery I had noticed my battery life was close to it's end. While in town I had a meeting and after I finished I had the bad experience that my car would not More

by ECB21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Cullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2018 -

Lou Sobh Honda responded

Thank you for writing. Heather does a great job for us. Glad we were able to take great care of you. Thanks for your business. Chip Hill, Customer Relations Manager

November 29, 2018

Awesome Service Department! I always enjoy pulling into the service area and seeing my name light up on the schedule board! Lol I appreciate that this dealership is so organize More

by JMac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reza Moshiri
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Wikle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Cullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harald Hagen, Tala Sar
Dec 01, 2018 -

Lou Sobh Honda responded

Thanks for the kind words JMac. We appreciate you taking the time to recognize some of our employees. They are a great team and we are fortunate to have them. Reza does a great job for us. Same with Tala. We promise to take great care of you and thanks for your business. Chip Hill, Customer Relations Manager.

November 27, 2018

Courteous and Fast service. Thank you!! The team is very Courteous, fast and at the same time thorough. Competitively priced. My favorite Honda dealer in this area!! Keep it going folks. More

by VRBS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Wikle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Britt, Tala Sar
Dec 03, 2018 -

Lou Sobh Honda responded

Thanks VRBS for taking the time to write. We appreciate your business. We are closing in on 5 years in Cumming in a few days. Seems like only yesterday. We look forward to many more years of business. We will take great care of you!! Chip Hill, Customer Relations Manager

November 24, 2018

Couldn’t have been better! Heather Cullen, service advisor, is very professional & was able to diagnose a battery replacement in conjunction with the shop & get me back on the r More

by S2GO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Cullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2018 -

Lou Sobh Honda responded

Thanks for taking the time to write. And...thanks for recognizing Heather. Glad we were able to quickly get you back on the road. Have a great day and thanks for being a part of the Lou Sobh Family!! Chip Hill, Customer Relations Manager

November 24, 2018

Sold a Honda certified car with hail damage Sold a Honda CR-V 2016 and delivered it in the rain. Hail damage was not visible at the time they delivered. This car was Honda certified and there More

by Rippedoff
Friendliness
Recommend Dealer
No
Employees Worked With
Dave Ayers
Nov 26, 2018 -

Lou Sobh Honda responded

We have agreed to take the vehicle back and find another vehicle for the customers. Hail damage can be hard to see sometimes and is easy to miss...especially on a tall vehicle such as a mini-van, SUV, etc. We always take care of our customers. Please let me know if I can help you in any way. I bought my last 7 vehicles here, have been associated with them for 20 years, and now even work here!! They are great people and they do what they say!! Chip Hill, Customer Relations Manager. chip.hill@lousobh.com

November 23, 2018

Excellent service department! I’ve used Lou Sobh for service a few times. They are always quick to fit me in and offer excellent service at a competitive rate with non-dealer shops More

by Andy&Deb in Cumming
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Cullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2018 -

Lou Sobh Honda responded

Thanks for writing Acura Guy! We appreciate you bringing your car here for service. We will take great care of you and your car. Have a great day and see you next visit! Chip Hill, Customer Relations Manager

November 21, 2018

Quick, efficient, friendly staff Such a good experience, so friendly , they even washed my car after they serviced it. Would continue to use this service department and recommend it More

by Happy customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Lopez, Bonnie Massingill
Dec 03, 2018 -

Lou Sobh Honda responded

Thanks Karen for your kind words about Bonnie. We appreciate your business and we hope to see you next time you need service. Have a great day and welcome to the Lou Sobh Family. Chip Hill, Customer Relations Manager

November 21, 2018

Bonnie was fabulous. She took the time to listen and explain what my car needed. She was professional and polite. A+ for Bonnie. Thank you More

by Karen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bonnie Massingill
Dec 03, 2018 -

Lou Sobh Honda responded

Thank you Karen. We appreciate your kind words about Bonnie. She does a great job for us. Thanks for taking the time to write. Have a nice day and we look forward to your next visit. Chip Hill, Customer Relations Manager

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