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Lou Sobh Kia

Cumming, GA

Overview
Employees
Reviews
Vehicles
4.8
1,148 Reviews
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1135 Buford Rd

Cumming, GA

30041

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Showing 1,148 reviews

August 16, 2025

Lease EV9. In Kia service since day one. 16 days and counting. Still waiting to hear from them. Not a word. More

by felipeadp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Several
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Aug 18, 2025 -

Lou Sobh Kia responded

We’re very sorry for the delay and lack of communication regarding your EV9. Please reach out directly to our Service Manager, Justin Britt, so he can provide you with an update and help resolve this as quickly as possible. Justin Britt: 678-679-7292

August 13, 2025

Andrew Krum was very kind, helpful and patient with my 1st car buying process.he made the process very stress free. More

by paige_it
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
ShaikIm Jenks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2025 -

Lou Sobh Kia responded

Thank you for the kind words! We're thrilled Andrew made your first car-buying experience smooth and stress-free. Enjoy your new ride!

August 13, 2025

Jason and his co-workers did an excellent job with helping us. Thanks for all your help More

by r3curry5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
ShaikIm Jenks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Didn’t work work them
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Aug 13, 2025 -

Lou Sobh Kia responded

Thank you! We're glad Jason and the team could assist you so well. We appreciate your support!

August 12, 2025

It was NOT Shai. It was Andrew that helped us make the purchase. Shai was unavailable/under the weather. More

by ChrissaPox
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
ShaikIm Jenks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew -Sales
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Aug 12, 2025 -

Lou Sobh Kia responded

Thanks for letting us know! We’re happy Andrew was able to assist you with your purchase. If you need anything else, just reach out!

August 11, 2025

Big kudos to Matt, Zorro and DJ. Matt offered creative ways to get the price within our budget. Beautiful dealership. We are in love with the Sportage. Matt located for us the ex More

by hps81
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
ShaikIm Jenks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 12, 2025 -

Lou Sobh Kia responded

Thank you for the wonderful review! We’re thrilled to hear Matt, Zorro, and DJ made your experience so positive. It’s great that Matt found the perfect Sportage for you and worked within your budget, and that Zorro’s knowledge impressed you. We truly appreciate your feedback and hope you enjoy every mile in your new Sportage!

August 09, 2025

Service is always quick and staff is very professional. They are helpful with all of our vehicle needs. More

by sancylee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ShaikIm Jenks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Britt
Report | Print
Aug 11, 2025 -

Lou Sobh Kia responded

Thank you for your kind review! We’re glad to hear our team consistently provides quick, professional service and is always ready to help with your vehicle needs.

August 08, 2025

I loved dealing with "Zoro" and seeing the entire dealership, it is beautiful. The service department and all those working there are great! Friendly and so helpful. More

by decolres60
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
ShaikIm Jenks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 11, 2025 -

Lou Sobh Kia responded

Thank you for the wonderful feedback! We’re glad you enjoyed working with Zorro and had a great experience with our friendly, helpful team. We’re happy you loved our dealership!

August 07, 2025

Worked with me very well! Went above and beyond I feel that they were honest and acted in my best interest More

by emply856
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Aug 07, 2025 -

Lou Sobh Kia responded

Thank you for the kind words! We're so glad you felt supported and valued throughout the process. Going above and beyond for our customers is what we strive for!

August 07, 2025

Process was smooth, the Auto Assistance kept me from having to stress over the negotiation and buying process. More

by JBL3STER
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kayon Clay (Credit Union Auto Assistance)
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Aug 07, 2025 -

Lou Sobh Kia responded

Thank you for the great feedback! We're glad the Auto Assistance helped make your experience smooth and stress-free. Enjoy your new vehicle!

August 07, 2025

Needed to take a picture for a warranty cosmetic item. Took over 90 minutes for something the guy who was writing it up could have done in under 5 More

by pcapell2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Aug 07, 2025 -

Lou Sobh Kia responded

We apologize for the delay and any frustration it caused. Your time is valuable, and we appreciate your feedback as we work to improve our processes. Please reach out to our service manager, Justin Britt, so we can address your concerns directly and make things right. Justin Britt: (678) 679-7292

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