Lou Sobh Kia

I had gone to KIA MALL OF GEORGIA for my warranty service. After over 4 hours they had not looked at my car. Needless to say, I left. I called Lou Sobh & spoke to Tanya. She explained that the servic service. After over 4 hours they had not looked at my car. Needless to say, I left. I called Lou Sobh & spoke to Tanya. She explained that the service department was 1st rate. She assured me that I would be treated with respect & my KIA would be serviced. She was RIGHT, not only was the service done on time but everyone was pleasant & Courteous. When I decide to buy my next KIA …. It will be from Lou Sobh KIA. More

If I could give negative stars I would. Chris Erickson the salesperson sells used cars with known safety problems. I brought car in after a pre-purchase inspection and pointed out that the car is leaking the salesperson sells used cars with known safety problems. I brought car in after a pre-purchase inspection and pointed out that the car is leaking fluid from the rack and pinion and that the car is also leaking oil and fluids from multiple places. He told me the mechanics at Lou Sobh Kia will take a look at it and told me all the leaks were resolved. I brought the car back home and there were still fluids leaking from the power steering rack and pinion. What happens to the car when the rack and pinion goes out? You lose the control of steering. It is dangerous for your life, and Chris Erickson knowingly sent me home with a faulty rack and pinion. His response after I got angry at him? He rudely told me "wear and tear" is expected on an used car and that if I want perfect suspension, I should buy his 40-50k new car. Yeah used cars have wear and you can't expect perfect suspension but at the very least you shouldn't be selling cars with safety problems. Don't give this guy your business and go somewhere else to buy your cars. He takes advantage of people in this stupid car market. It isn't worth your safety. Drive safe everyone. More

Great, friendly, and timely customer service! The place is clean and tidy and they wash your car for you! is clean and tidy and they wash your car for you! More

Very pleasant and friendly staff. Took the exact time quoted when I dropped my vehicle off. quoted when I dropped my vehicle off. More

Great customer service, it was fast and efficient. Thank you for your courtesy and professional service you for your courtesy and professional service More

Great customer service and very knowledgeable about all of their vehicles. The car buying process was very fluid and a pleasant experience! of their vehicles. The car buying process was very fluid and a pleasant experience! More

Service department is great friendly and knowledgeable. Answered all my questions. The waiting room was clean and comfortable. Answered all my questions. The waiting room was clean and comfortable. More

Herve was great to work with. He is very kind and responsive. I would recommend. responsive. I would recommend. More

Great service dept!!! Quick and thorough always a fantastic experience. Staff is truly amazing to work with fantastic experience. Staff is truly amazing to work with More

Lou Sobh's service department is excellent. I had an ongoing issue with my Kia for two years and one visit to Lou Sobh, and they fixed the problem. They are so friendly and professional they kept me inf ongoing issue with my Kia for two years and one visit to Lou Sobh, and they fixed the problem. They are so friendly and professional they kept me informed and did the work fast and right the 1st time. Thank you, Lou Sobh, for fixing my Kia!!! More