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Lou Sobh Kia
Cumming, GA
1,075 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,075 reviews
February 26, 2021
This Kia dealership is awesome. When I drive up to the Bay Area, I was me by an associate and told them I had a 9:00 appointment and they knew who I was. The associate had my recall paperwork. They have Bay Area, I was me by an associate and told them I had a 9:00 appointment and they knew who I was. The associate had my recall paperwork. They have always been superior. Checking in and checking out. My appointment for a recall was told it could take up to 4 hours. I was there only for hour and half. i will come to this Kia location for all my needs. More
by Hybrid Kia Service
Employees Worked With
Stephanie Harmon, Jeff Christian
February 23, 2021
My happy day turned into a Sad day quickly......I purchased 2 new Cars from Lou Sobh Kia ( 1 in 2016 and 1 in 2017) ... When I decided to upgrade to a bigger SUV I immediately decided to go back and purchased 2 new Cars from Lou Sobh Kia ( 1 in 2016 and 1 in 2017) ... When I decided to upgrade to a bigger SUV I immediately decided to go back and I found my perfect SUV - A "Certified" used car which by the way I read when it was turned back in it was supposed to be gone over and any defects and such repaired and good service. NOT this one ... It was raining when I went to look and I mentioned about the tires being a little low but I was ok with it - Til I got home and messaged by salesLady back to let her know there was a chunk out of the side on one of the tires. I sent her a pic ASAP and she assured me that she would talk to the Manager : While waiting on her to call or text me back (which she didn't) I finally broke down and replaced them ... I text her back and she informed me that she had covid and that when she got back to work she would take care of talking to the manager about my tire expense. Still didn't hear from her so I messaged her back and she said she talked to the Manager and he said that they couldn't determine when the tire was damaged. So I finally decided to have the oil checked just for good measure... Sure enough the oil looked like it hadn't been changed for a while .... I live 2 hours away from Lou Sabh Kia and was a faithful customer but no more.. More
by mlbcapell
Employees Worked With
Andi
February 20, 2021
Wonderful experience. Everyone was helpful and kind without being pushy. Andi was amazing. I would definitely refer my friends and family who are looking for a new car. without being pushy. Andi was amazing. I would definitely refer my friends and family who are looking for a new car. More
by Kellyn
Employees Worked With
Andi
February 19, 2021
Went in for a warranty repair and had a great experience. The staff was very helpful and friendly. Very happy overall and would recommend this place to family and friends. Thank you and keep up the great The staff was very helpful and friendly. Very happy overall and would recommend this place to family and friends. Thank you and keep up the great work. More
by April Baer
Employees Worked With
Jeff Christian
February 15, 2021
Great service and customer service. When I got there they were very friendly and help me and let me know what everything that was done to my car and ask me if I need anymore. Service done. were very friendly and help me and let me know what everything that was done to my car and ask me if I need anymore. Service done. More
by andreatavares
Employees Worked With
Jeff Christian
February 13, 2021
Exceptional customer service from the time we walked inside until we drove off the lot with our née Telluride!! Highly recommend. And we plan to be a lifetime customer. inside until we drove off the lot with our née Telluride!! Highly recommend. And we plan to be a lifetime customer. More
by Elizabethosmon
Employees Worked With
Gerardo Mondragon
February 10, 2021
Great Service!!! I will continue to bring my car to Lou Sobh for service. Stephanie was professional, warm and very friendly. She had no problem honoring my coupon which I was very grateful for. Sobh for service. Stephanie was professional, warm and very friendly. She had no problem honoring my coupon which I was very grateful for. More
by rmkershaw
Employees Worked With
Stephanie Harmon
February 06, 2021
Everyone was kind & explained throughly what my car needed. Waiting area was really nice and comfortable. I have been coming here for years now! Great Team needed. Waiting area was really nice and comfortable. I have been coming here for years now! Great Team More
by Pamela P.
Employees Worked With
Jeff Christian
February 06, 2021
Excellent customer service! I've had my car serviced at Lou Sobh Kia for two years. They have always been helpful, honest, reliable and trustworthy. They give me options and let me know what services and p Lou Sobh Kia for two years. They have always been helpful, honest, reliable and trustworthy. They give me options and let me know what services and prices to expect. Can't say enough great things about the service department! More
by Marla
Employees Worked With
Jeremy, John Goode, Jeff Christian
February 06, 2021
Our sales associate continues to provide us with excellent service even after the sale. JD is a great young man to work with. We will be back! excellent service even after the sale. JD is a great young man to work with. We will be back! More
by Mr. Smart
Employees Worked With
J.D. Burns, Stephanie Harmon, Jeff Leftkowitz
