Lou Sobh Kia of Newnan

I am extremely dissatisfied with my service experience. My vehicle has been at the dealership since July 12, and the process has been far too long and frustrating. Although I was told my vehicle was ready My vehicle has been at the dealership since July 12, and the process has been far too long and frustrating. Although I was told my vehicle was ready for pickup, I was later informed that the dealership was still waiting for a district manager’s response regarding the situation. I have had to repeatedly follow up to get information about my own vehicle rather than receiving consistent and proactive communication from the dealership. I was also informed that an approximately $1,800 vacuum pump replacement was needed, despite having previously had the vacuum pump replaced. The biggest issue is not simply the repair itself—it is the lack of timely communication, transparency, and resolution. I purchased a Kia expecting dependable service and support, and this experience has significantly affected my confidence in both the dealership and the Kia brand. I would like Kia to review how this matter has been handled and address the communication, extended repair timeline, and recurring vacuum pump issue. Customers should not have to repeatedly chase the dealership for answers or wait this long for a resolution. More

Service was good but still having an issue with CarPlay after getting a new phone. TElluride not recognizing cord. after getting a new phone. TElluride not recognizing cord. More

The folks over there are always helpful, and Tameka has given me excellent customer service through each visit given me excellent customer service through each visit More

Fantastic people, great service. Super friendly staff. Would definitely purchase a vehicle from them and recommend my salesman Super friendly staff. Would definitely purchase a vehicle from them and recommend my salesman More

Great very informative and helpful She knew every answer to every question we had and she was very professional to every question we had and she was very professional More

Tameka took very good care of me. I came in for warranty work and she got me in and out. Excellent customer service. I came in for warranty work and she got me in and out. Excellent customer service. More

My buying experience was excellent as were all of my 3 subsequent service appointments. The waiting area is comfortable and the entire facility, including the rest rooms, is immaculate. subsequent service appointments. The waiting area is comfortable and the entire facility, including the rest rooms, is immaculate. More

I’ve had nothing yet exceptional service at the dealership I’ve always been very helpful and kind. Give me updates when I bring my car in for Service would definitely recommend. dealership I’ve always been very helpful and kind. Give me updates when I bring my car in for Service would definitely recommend. More

Shop with Todd! !! He is the best from start to finish! I came for the car I wanted and he got the deal done! Thanks Todd for everything! !! He is the best from start to finish! I came for the car I wanted and he got the deal done! Thanks Todd for everything! More

Was sold a used car with trims that were broken and barely supported. Came for service and they refused to fix it. Had an appt but was there for 3 hours. People who caner after me had their service bef barely supported. Came for service and they refused to fix it. Had an appt but was there for 3 hours. People who caner after me had their service before me More