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Lou Sobh Volkswagen of Athens

Athens, GA

Overview
Employees
Reviews
Vehicles
4.7
196 Reviews
The Lou Sobh Auto Group is excited to bring the Volkswagen brand back to Athens GA. Volkswagen builds some of the safest, sportiest and technologically advanced cars on the road. At Lou Sobh Volkswagen of Athens you find a large selection of Volkswagen Golf, Jetta, Tiguan, Atlas, Arteon and more! From the minute you enter our brand-new state of the art showroom and service center you’ll understand our commitment to the Volkswagen brand and to the community. Literally no expense has been spared when it comes to the comfort and convenience of our customers and our number one goal is for you to have a five-star experience. Combine Volkswagen’s world class vehicles with Lou Sobh’s award-winning customer service, you’ll see how fun car shopping can be!
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4565 Atlanta Hwy

Athens, GA

30606

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Showing 196 reviews

June 05, 2026

It took 3 weeks for my truck to be shipped to me. After repeated phone calls to find out what’s going I could never get a straight answer. The communication is horrible. More

by shiftylee11
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sammy Sobh
2.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Clark
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Boyd
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Jun 08, 2026 -

Lou Sobh Volkswagen of Athens responded

Thank you for bringing this to our attention. We sincerely apologize for the lack of communication regarding your vehicle shipment. We understand how frustrating this experience must have been, and we regret that we did not meet your expectations. Please contact our General Manager, Mike Boyd, directly at (706) 247-7992 or mboyd@lousobhvw.com so we can discuss your concerns and work toward a resolution.

June 04, 2026

It was a great experience until the lack of follow up on the agreed upon items (upholstery and front sensor) post purchase. I have had to call every day this week and have been promised a call back but have More

by bfife1994
Recommend Dealer
No
Employees Worked With
Melanie Abreu
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melanie Abreu
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Jun 08, 2026 -

Lou Sobh Volkswagen of Athens responded

Thank you for your feedback. While we are pleased to hear that your initial experience was positive, we are disappointed to learn that the follow-up regarding the upholstery and front sensor has not met your expectations. We understand your frustration and apologize for the lack of communication. Please contact our General Manager, Mike Boyd, directly at (706) 247-7992 or mboyd@lousobhvw.com so we can address these concerns and work toward a resolution.

June 02, 2026

My car isn't fixed! ! I called the manager and he said Randall would call to schedule it. What do you know, no call More

by jcoker626
Recommend Dealer
No
Employees Worked With
Randall
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Jun 08, 2026 -

Lou Sobh Volkswagen of Athens responded

Thank you for sharing your experience. We sincerely apologize that your vehicle concern has not yet been resolved and understand your frustration regarding the lack of follow-up. Please contact our General Manager, Mike Boyd, directly at (706) 247-7992 or mboyd@lousobhvw.com so we can review the situation and work toward a resolution.

June 02, 2026

Just recall work. Came in also check engine light was on. Told $200 for diagnostic. Too high. oreiley down the street was free with a print out diagnostic report. Now More

by Jeffcpitz
Recommend Dealer
Yes
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Jun 08, 2026 -

Lou Sobh Volkswagen of Athens responded

Thank you for your feedback. We understand your concerns regarding the diagnostic charge and appreciate the opportunity to hear your perspective. While our diagnostic services involve a comprehensive evaluation performed by factory-trained technicians, we understand the importance of transparency and value when making repair decisions. If you would like to discuss your experience further, please contact our General Manager, Mike Boyd, directly at (706) 247-7992 or mboyd@lousobhvw.com. We would welcome the opportunity to speak with you.

May 30, 2026

He was quick to help explain or pull up different offers making sure we were educated and making the best decision More

by macmcfrlnd
Recommend Dealer
Yes
Employees Worked With
Jamie Gonzalez
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Jun 08, 2026 -

Lou Sobh Volkswagen of Athens responded

Thank you for the 5-star review! We are delighted to hear that Jamie took the time to explain the available options and ensure you had the information needed to make the best decision. We appreciate your business and thank you for choosing Lou Sobh Volkswagen of Athens.

May 29, 2026

Great service, great people. Highly recommended. The best automotive place to go for all you car needs! More

by Juan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sammy Sobh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cole Huff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melanie Abreu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Makayla Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Pickett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Flannery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Boyd
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Jun 08, 2026 -

Lou Sobh Volkswagen of Athens responded

Thank you for the wonderful review, Juan! We truly appreciate your kind words about our team and your recommendation. Providing exceptional service is our goal, and we're grateful for the opportunity to assist with your automotive needs. Thank you for choosing Lou Sobh Volkswagen of Athens!

May 26, 2026

Very professional service. Great communication. Knowledgeable service department. Friendly and helpful agents. Great experience getting car serviced. More

by Kimberlysbunting
Recommend Dealer
Yes
Employees Worked With
Two people and they both were great
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Jun 08, 2026 -

Lou Sobh Volkswagen of Athens responded

Thank you for the excellent review! We are thrilled to hear that you received professional service, great communication, and a positive experience from our service department. We appreciate your business and look forward to assisting you with your future automotive needs.

May 26, 2026

They are the best customer service Will do Ikmow I wouldn't go anywhere else for customer service More

by Gregtclark
Recommend Dealer
Yes
Employees Worked With
Stacy
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Jun 08, 2026 -

Lou Sobh Volkswagen of Athens responded

Thank you for your kind words! We are honored to have earned your trust and loyalty. Providing exceptional customer service is our top priority, and we're delighted to hear that Stacy and our team delivered a great experience. We appreciate your business and look forward to serving you again in the future.

May 26, 2026

The dealership is great as are all Lou Honda dealerships. Service and customer interaction is top-notch always make you feel comfortable and welcome. That’s a great experience to have when you’re purchasing More

by lancecturner
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sammy Sobh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 08, 2026 -

Lou Sobh Volkswagen of Athens responded

Thank you for the outstanding review! We truly appreciate your thoughtful comments about our team and customer experience. Purchasing a vehicle is a significant decision, and we are honored to have earned your trust. Providing a welcoming environment and putting our customers' best interests first is what we strive for every day. Thank you for choosing Lou Sobh Volkswagen of Athens, and we look forward to serving you and your family for years to come.

May 25, 2026

My experience was FANTASTIC! ! Thank you Cole Hiff for being an Outstanding Sales Lease Consultant!! More

by wdozier8
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cole Huff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Irnes Masic
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 08, 2026 -

Lou Sobh Volkswagen of Athens responded

Thank you for the fantastic review! We're delighted to hear that you had such a great experience with Cole. We appreciate your business and will be sure to share your kind words with him and the team. Enjoy your new vehicle!

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