Louisville INFINITI

Easy to schedule service. Nice waiting room. Miguel kept me updated on the process. Thamks. Nice waiting room. Miguel kept me updated on the process. Thamks. More

The Infiniti dealership provides amazing service and they have wonderful employees. Not only did Miguel get my truck in the very same day that I called needing help, which was on 12/27/22, but he also gave m have wonderful employees. Not only did Miguel get my truck in the very same day that I called needing help, which was on 12/27/22, but he also gave me a SUV to use for 2 weeks while my truck was being looked at and waiting for a claims adjuster from my insurance to come look at it. Then, he called, texted, and emailed me regularly, to keep me informed of the status. He worked with my insurance company on my behalf, but he also stayed in contact with and communicated with the claims adjusters as well. When USAA decided my truck was a “total loss” he looked over the settlement statement and advised me of his opinion regarding their offer. Miguel is amazing, and I could not have asked for anybody better to help guide me through this very messy and lengthy process. I have nothing but positive feedback for the Infiniti dealership and it’s employees! More

The entire team, sales, finance and management, were great to work with. We have been doing business at this dealership for many years and always have a great experience. great to work with. We have been doing business at this dealership for many years and always have a great experience. More

A MUST READ:::: I came out to this dealership from Chicago Illinois at the Managers request. Last year on APRIL 30th 2021 I rescued 2 young men out of a Drive by Shooting in my 2017 QX80. After I got Chicago Illinois at the Managers request. Last year on APRIL 30th 2021 I rescued 2 young men out of a Drive by Shooting in my 2017 QX80. After I got both of the young boys to the hospital my QX80 was unusable because blood was everywhere. Someone started a gofundme and got my interior replaced and it was good as new but my wife wouldn't ride in the vehicle because she is filipino and says the truck had bad spirits in it. I was upside down in payment and i had 375000 miles on it as I use it for work. My local infiniti dealership didnt have inventory and the car i wanted was at this dealership. So my Infiniti store called this one and the next thing I know I received a call from the Manager. He assigned a young man named Keith Jomnes to me and they asked me to drive out and that they wanted to help me. So I drove out there. When I arrived they inspected my vehicle and told me they would like to pay off my vehicle. They showed me then 2020 QX80 I liked asked me not to pay attention to the price and to just see if i liked it. After a test drive i was in love with the vehicle. They GAVE ME that vehicle at their cost and between the payoff of my old vehicle and the cost of the newer on I saved close to $12000 in expenses coming out here. The vehicle came with a life time warranty as well on powertrain as well which is nice after the 8 year unlimited milage warranty expires in 2028. The manager says "its nice to make money for the dealership but sometimes we have to do the right thing and just help people that help others." I cried and hugged the salesman when he told me the price and said the were buying my old one outright from me. You restored my lifestyle and my wife now drives with me in the new vehicle. THANK YOU SO MUCH!!! More