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Low Country Volkswagen

Mt Pleasant, SC

4.8
151 Reviews

1001 Johnnie Dodds Blvd

Mt Pleasant, SC

29464

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Showing 151 reviews

December 27, 2021

Horrible customer service! I recommend going literally anywhere else in the area. Save yourself the headache! More

by Rely57
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tracy P
November 29, 2021

The service team was great, Jake took care of everything while I hung out and watched a video. Service took less than an hour start to finish. Great coffee. More

by Charles Davis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake Watson
October 13, 2021

I’m so happy I chose to purchase a VW Jetta. Love my car! Mt.Pleasant VW in SC is the very best service I have experienced. Polite, knowledgeable, and efficient while accommodating their clients with shuttle More

by Ckwrpm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake and all service people are so helpful and accommodating , Steven Richburg
February 16, 2021

Dealership met me at the door, took the car right back, performed the service quickly, cleaned the car and got me out there in a half hour. More

by Kmahala
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Davis
February 11, 2021

Very nice and efficient. Took care of oil change, emissions recall, and door/electronic key error. Completed very timely and ordered necessary parts for follow up. More

by fisher2200
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
January 14, 2021

I have bought 5 cars in 8 years from this dealership. Steven in Sales and Doug in Service are my go to guys. Both my mom and stepdad purchased VWs after my experiences there. More

by lynn17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Richburg
January 14, 2021

Wonderful business professionalStaff I would recommend Wonderful business professional Staff I would recommend low country Volkswagen if there was more than 5 stars they would get a lot more Thank y More

by Janice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Entire maintenance staff , Steven Richburg, Charles Davis, Glenn Duffy
January 04, 2021

DO NOT TRUST them! Looking for someone to screw you over DO NOT TRUST them! Looking for someone to screw you over then go ahead! This is a warning. I was with VW since 2007. This dealership has a great ser More

by Unhappy Tiguan Owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
General Manager, Steven Richburg, Charles Davis, Glenn Duffy
Jan 04, 2021 -

Low Country Volkswagen responded

Unhappy Owner, I'm sorry that your experience has been so negative, but I don't know how to help. You say you feel taken advantage of but don't mention what happened or what your experience was, and because you have posted anonymously, I can't know who was involved or what is going on. I do know that we always work to make sure our customers have a good if not great experience, and we have hundreds and hundreds of reviews and recommendations from our customers to show that we usually get it right. I know we would all be happier if we could make things right for you in any way possible. Would you come by and speak to us in person or give us a call and discuss the situation?

Jan 04, 2021 -

Unhappy Tiguan Owner responded

I emailed the general manager twice. His response was rude. He could care less about my situation. He made that clear. I came in for help due to Covid. I wanted to get into a used Jetta. I could not afford my car payment without a job. Their solution was to get me in a new car to defer payments . I hate the car I’m in, very unhappy how I was treated, and will not be doing business and spreading the word. I gave y’all a chance to make it right!

December 21, 2020

Great people and customer service, I would definitely buy from them again. They were great and bent over backwards with me buying from another state. Thank you again! More

by cantthinkofsn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brenda, Glenn Duffy
December 07, 2020

Doug, Jake & Adam are the BEST !!! They go above & beyond & I always know my Jetta will be taken care of !! Thanks guys 👍🏽 Even when I blow the phone up they are so patient 🤣& More

by theoriginalduster5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Jake Adam. They are 10 Stars !!!