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Loyalty Chevrolet Cadillac
Williamsburg, VA
406 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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406 Reviews of Loyalty Chevrolet Cadillac
February 27, 2026
Purchased a 2019 Suburban Premium 85000 miles has been nothing but a piece of junk. Had to replace front shocks both leaking undisclosed at time of sale rims cracked and leaking not disclosed time of sale nothing but a piece of junk. Had to replace front shocks both leaking undisclosed at time of sale rims cracked and leaking not disclosed time of sale I complained multiple time of the truck rough idling was told multiple times everything is fine fast forwarded 108000 miles engine failure 12.5k to replace motor the truck is less than 6 month old to me and I have 3 payments 1 truck payment 2 loan payment for new motor 3 credit card payment to fix above mentioned items. When going to a respectable dealership you expect quality used car supposedly checked by certified mechanics this is a far cry from my experience with Loyalty Chevrolet in Williamsburg and I would not feel right if I could not save this financial disaster from happening to another individual. SO BUYER BEWARE!! The kicker in all of this I traded in my perfectly running 2019 4Runner for this headache! More
by stevenk2021.sk
Employees Worked With
Matt Spence
February 25, 2026
The dealership has a great staff, always trying to give the customer the best experience and resolve any issues. Also the technicians in my opinion are really knowledgeable in what they do. Always a high s the customer the best experience and resolve any issues. Also the technicians in my opinion are really knowledgeable in what they do. Always a high standard, no short cuts More
by rumaldof
Employees Worked With
Nikki Harmon
February 20, 2026
Nikki Harmon called me asap to get my car in for the State Inspection. When I arrived she came right out to greet me and asked if I had any other concerns going on with the car. They worked quickly an State Inspection. When I arrived she came right out to greet me and asked if I had any other concerns going on with the car. They worked quickly and efficiently to get me in and out to keep my day going. Nikki makes me feel as though I'm a VIP whenever I come in to have my car serviced. She is certainly an outstanding asset to your business. Pam T More
by Rivahreese1
Employees Worked With
Nikki Harmon
February 18, 2026
I was very happy with the service I received on my Chevy at Loyalty Chevrolet. Nikki Harmon was extremely professional, courteous and knowledgeable on the issue that needed to be corrected on my vehicle. at Loyalty Chevrolet. Nikki Harmon was extremely professional, courteous and knowledgeable on the issue that needed to be corrected on my vehicle. More
by D
Employees Worked With
Nikki Harmon
January 22, 2026
I use to take my truck to Hutchenson Chevrolet prior to the dealership selling to Loyalty. I continue to take it Loyalty Chevrolet for all my needs. Mallory Bishop Is an amazing service rep and continues t the dealership selling to Loyalty. I continue to take it Loyalty Chevrolet for all my needs. Mallory Bishop Is an amazing service rep and continues to take care of me. Mallory gets me in quick and keeps me updated throughout the service visit. Shout out to Trey for stepping in when Mallory is out or busy. Keep up the good work. More
by engine3yc
Employees Worked With
Service, Mallory Bishop, Trey, mechanics
January 20, 2026
Great staff and upfront about the buying process. They worked with my needs and got it done. My salesperson Micah was very knowledgeable and friendly and financing was a breeze. Thank you Loyalty and They worked with my needs and got it done. My salesperson Micah was very knowledgeable and friendly and financing was a breeze. Thank you Loyalty and recommend going there! More
by DBurl
Employees Worked With
Micah Freeman
