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Loyalty Chevrolet Cadillac

Williamsburg, VA

4.9
399 Reviews

543 2nd Street

Williamsburg, VA

23185

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399 Reviews of Loyalty Chevrolet Cadillac

February 03, 2026

Location, staff devotion to service, and product availability. Assistant service manager, Trey Kight extremely helpful More

by Bjohnsto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trey Kight
Feb 04, 2026 -

Loyalty Chevrolet Cadillac responded

Thank you for your excellent review! We are happy to hear that Trey took great care of you. It is our pleasure to serve you and we hope you continue to choose us for all of your future automotive needs!

January 22, 2026

I use to take my truck to Hutchenson Chevrolet prior to the dealership selling to Loyalty. I continue to take it Loyalty Chevrolet for all my needs. Mallory Bishop Is an amazing service rep and continues t More

by engine3yc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service, Mallory Bishop, Trey, mechanics
Jan 23, 2026 -

Loyalty Chevrolet Cadillac responded

Thank you for taking the time to leave us this positive review! It is an honor to have your confidence and loyalty, and we are so glad that Mallory and Trey consistently provide you with thorough and efficient service. Wishing you the safest of travels until we meet again!

January 20, 2026

Great staff and upfront about the buying process. They worked with my needs and got it done. My salesperson Micah was very knowledgeable and friendly and financing was a breeze. Thank you Loyalty and More

by DBurl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Micah Freeman
Jan 23, 2026 -

Loyalty Chevrolet Cadillac responded

Thank you for your positive review and recommendation! We are so glad that Micah provided you with 5-star service and met your automotive needs. We greatly appreciate the opportunity to work with you. Congratulations on your new vehicle!

January 17, 2026

I showed up without an appt to leave my 2017 Escalade that thermostat had gone out on. Planning on leaving vehicle until it could be serviced. Mallory Bishop waited on me and was very courteous and wel More

by margiehula
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mallory Bishop
Jan 20, 2026 -

Loyalty Chevrolet Cadillac responded

Thank you for taking the time to leave us this positive review! We are so glad that Mallory got your automotive needs swiftly resolved. It is our pleasure to assist you in anyway possible. Wishing you the safest of travels- on behalf of the entire team!

January 16, 2026

Mallory Bishop was very helpful on the phone and got me set up easily. she sent me a reminder as well for my appointment. More

by connie.lowry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mallory Bishop
Jan 20, 2026 -

Loyalty Chevrolet Cadillac responded

Connie, we appreciate your positive review! We are so glad that Mallory took great care of you and kept you well informed throughout the process. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

January 16, 2026

Trey Kight was very helpful, courteous and a pleasure to work with in the repair of my car. More

by jwlhniedzwick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trey Kight
Jan 20, 2026 -

Loyalty Chevrolet Cadillac responded

Thank you for your 5-star rating! We strive for 100% customer satisfaction, and we are glad that Trey got your automotive needs taken care of. Safe travels!

January 16, 2026

I’ve always been pleased with the service provided. Nikki Harmon has been consistently helpful, professional, and pleasant. Her explanations of needed repairs are clear and she listens to the customers More

by Sofi Starnes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki Harmon
Jan 20, 2026 -

Loyalty Chevrolet Cadillac responded

Thank you, Sofi, for your positive review! Providing thorough and efficient service is so important to us, and we are glad that Nikki's efforts consistently meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a cal if you ever have any further questions or concerns.

January 15, 2026

Nikki Harmon handled this visit for maintenance on my British car. Despite being a different type of car than they are used to, Nikki had good knowledge of what was needed and had preordered the req More

by thorson67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki Harmon
Jan 20, 2026 -

Loyalty Chevrolet Cadillac responded

Thank you for your positive review! We are so glad that Nikki took great care of you and your automotive needs. Your safety and satisfaction are our utmost priorities. Safe travels!

January 09, 2026

I purchased a new car from Loyalty Cadillac a month ago. There was absolutely no games, no nonsense and an OUTSTANDING sales experience from Micah. Car had some active recalls that had to be taken care of More

by Jeffrey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Micah Freeman
Jan 12, 2026 -

Loyalty Chevrolet Cadillac responded

Jeffrey, congratulations on your new vehicle! Micah is a great asset to our team and will be happy to hear about your positive experience. Have fun cruising around in your new car!

January 07, 2026

Best one I have ever been too. Love the staff and techs. Never have an issue. The other big chains just want your money. This one. Wants your money but with care and respect. Recom More

by Camaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel
Jan 12, 2026 -

Loyalty Chevrolet Cadillac responded

Thank you so much for the positive review Camaro! We always strive to treat out customers with care and respect and we are happy to see that it is noticeable. As always, feel free to reach out if you need anything else.

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