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Loyalty Chevrolet Cadillac

Williamsburg, VA

5.0
289 Reviews
Call Dealership (757) 354-3999
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543 2nd Street

Williamsburg, VA

23185

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289 Reviews of Loyalty Chevrolet Cadillac

June 01, 2025

great and nice to talk to the folks in the front and service area.beet helpful and knowledgeable. show professionalism and courtesy to customers . More

by akean08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicki Harmon
Report | Print
May 31, 2025

One of my best service encounters anywhere. I’ve been coming here since 2022 and have been very impressed. They will do all my service. Kaitlyn does a fantastic. More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn
Report | Print
May 29, 2025

Isaac Mathews was a pleasure to work with. He was professional, courteous and very knowledgeable about what I was looking for. It isn't usually the case where I looked forward to what he had t More

by Dagmar54
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaac Mathews and the young woman who worked in the Finance Dept
Report | Print
May 30, 2025 -

Loyalty Chevrolet Cadillac responded

Thank you for your 5-star rating! We are so glad that Isaac took great care of you and ensured your experience with us was as smooth as possible. He will be honored to have earned your kind recommendation. We wish you safe travels! If there is ever anything more that we may help you with, please do not hesitate to give us a call.

May 28, 2025

Brought my vehicle to Loyalty Cheverolet for service and was assisted by Service Advisor Trey Kight. He thoroughly explained everything and ensured my Tahoe was road ready. Excellent customer service!!! More

by JMassey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trey Kight
Report | Print
May 30, 2025 -

Loyalty Chevrolet Cadillac responded

Thank you for your positive review! Your safety and satisfaction are our utmost priorities, and we are glad that Trey got your automotive needs thoroughly resolved. Please do not hesitate to give us a call if you ever have any further questions or concerns.

May 21, 2025

I appreciate Mr. Issac he was very straightforward and handled everything I asked him to More

by Alijahamir
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Issac
Report | Print
May 21, 2025 -

Loyalty Chevrolet Cadillac responded

Thank you for your positive review! We are glad that Isaac provided you with 5-star service and ensured your experience with us was as smooth as possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

May 21, 2025

The staff did a great job. Trey Knight was particularly helpful in explaining the process and making sure we were taken care of. More

by Brbears3363
Recommend Dealer
Yes
Employees Worked With
Trey Knight
Report | Print
May 22, 2025 -

Loyalty Chevrolet Cadillac responded

Thank you for your wonderful review! Offering thorough and efficient service is so important to us, and we are glad that Trey provided you with nothing less. Please do not hesitate to give us a call if you ever have any further questions or concerns.

May 15, 2025

Kait Ussery provides great customer service by effectively communicating the customer's concern to the service technician and keeping the customer up to date while the work is being performed. More

by JFuqua
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Ussery
Report | Print
May 15, 2025 -

Loyalty Chevrolet Cadillac responded

Thank you for sharing your positive experience with us. We are glad that Kaitlyn took great care of you and kept you well informed throughout the process. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns.

May 15, 2025

Kirk is the best Service Advisor I have ever had. Kirk is always looking out for me. Highly recommend him and the store. Best in town. More

by 8kn2fsh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Hoffman
Report | Print
May 15, 2025 -

Loyalty Chevrolet Cadillac responded

Thank you for leaving Kirk this positive review! He will be delighted to know that you deeply value his service and that he earned your kind recommendation. We hope that you continue to choose us for all of your future automotive needs!

May 13, 2025

Loyalty Chevrolet went out of it's way to help me find my car. Thank yo More

by Jeannebh57
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrien Trumpler
Report | Print
May 14, 2025 -

Loyalty Chevrolet Cadillac responded

Congratulations on your new ride! We are so glad that our team provided you with 5-star service. We thank you for your kind review and we hope to see you again when the time comes for your vehicle's first service!

May 07, 2025

Our wipers needed to be fixed as we were from Wisconsin. Kaitlyn Ussery kept in touch with us and let us know when the car would be fixed. She called us a couple of times and worked hard at getting the wi More

by ttbrandt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Ussery
Report | Print
May 08, 2025 -

Loyalty Chevrolet Cadillac responded

Thank you for sharing your positive experience with us. We are glad that Kaitlyn got your automotive needs thoroughly resolved. Wishing you the safest of travels- on behalf of the entire team!

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