Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Loyalty Chevrolet Cadillac
Williamsburg, VA
323 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
323 Reviews of Loyalty Chevrolet Cadillac
July 22, 2025
I took my 2024 Silverado to Loyalty Cheverolet on 07/21/2025 for service. As always, my service representative, Nikki Harmon, makes the entire experience 5 stars. She is truly a top-notch professio 07/21/2025 for service. As always, my service representative, Nikki Harmon, makes the entire experience 5 stars. She is truly a top-notch professional in her field. The service department does excellent work and is staffed with exceptionally friendly and professional staff. More
by Mike M
Employees Worked With
Nikki Harmon, service department
July 21, 2025
The customer service was very good. They took the time to show me a video footage of my vehicle and recommend repairs. I would recommend this dealership to anyone They took the time to show me a video footage of my vehicle and recommend repairs. I would recommend this dealership to anyone More
by nroooe
Employees Worked With
Service Dept.
July 19, 2025
I called to have my corvette inspected and 4 recalls. Kaitlyn Ussery was my service advisor. I was completely impressed with her professionalism, knowledge and customer service! She took the time to e Kaitlyn Ussery was my service advisor. I was completely impressed with her professionalism, knowledge and customer service! She took the time to explain everything! I also loved the video of under the car! Kaitlyn kept me updated on my service and when it would be finished for pickup. She was excellent! She is an outstanding person for your company. More
by Kelley.dively
Employees Worked With
Kaitlyn Ussery
July 11, 2025
Nikki Harmon as always was a great help in servicing our vehicle. She made good suggestions and lined up what and when we should return. It is always a pleasure to do business with Loyalty. vehicle. She made good suggestions and lined up what and when we should return. It is always a pleasure to do business with Loyalty. More
by rggay
Employees Worked With
Nikki Harmn
July 09, 2025
Trey Knight made sure my service was completed correctly and efficiently. I was in and out rapidly, and everyone in the Service Department was friendly and helpful. Thank you, Trey, and thank all who ass and efficiently. I was in and out rapidly, and everyone in the Service Department was friendly and helpful. Thank you, Trey, and thank all who assisted me. I'll be back again. More
by Taz
Employees Worked With
Trey Knight
July 08, 2025
Bought a new Silverado and it broke down after 3 days. 15 days in the shop and was told it was fixed. Broke down again on my vacation 10 days later before I even got out of town. Back in shop. Had the tr 15 days in the shop and was told it was fixed. Broke down again on my vacation 10 days later before I even got out of town. Back in shop. Had the truck for a month and it's been in the shop more than my driveway. More
by Ron
Employees Worked With
All
