This review is for the Williamsburg, VA Loyalty Chevrolet Cadillac dealer. Which use to be the Holiday dealership.
The General Manager Justin Hoffman was disrespectful. On 10 April 2021 I was looking for a used car for my daughter. I normally drive by the Williamsburg dealership but this day I decided to give them a chance. I've met with the sale representative Markus and I let him know exactly what I was looking for and my price range we looked at a few vehicle and then Mr. Hoffman came out to talk to me about the 2020 Toyota we looked at it and we decided to purchase the vehicle.
I mentioned scratches on the bumper and Mr. Hoffman said, "I'm not repairing that your getting the vehicle for a good price." We decided to go ahead and continue with the sale. When I asked for the spare key, either the finance manager or the sale representative said it is up in Richmond in someone's desk.
I made it known how important that spare key is to me. They stated they will go up and look for it.
Today 22 April 2021 I was called my Mr. Hoffman and I quote, "we could not get the spare key and we are not getting you a spare key." I responded by saying, I'm disappointed and this is UNSAT by every level. This is the second time you state to me I purchased the vehicle for a deal and it is disrespectful... This is not how a man in the General Managerial position should behave towards a customer.
I'm in the United States Navy, I talk to my Sailors about dealerships and how to avoid getting sucked into dealership who do not want to work with you or treat you unfavorable. The name of the business, "LOYALTY does not reflect Mr. Hoffman's action today.
If I paid $10 or $16,400, continuing to state, "I got a deal for the car" is not a get out a "reason" to provide the best possible service. Now, it I provided this level of service to any of my Sailor's in the U.S. Navy I would not have a job. The bottom line is, I purchased a vehicle from Loyalty and expected professional treatment, especially from the General Manger.
First time this situation has ever happen to me since I've been purchasing vehicles. I've always receive a spare key especially from a 2020 with 6,500 miles.
Pablo Rosado JR