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Loyalty Chevrolet Cadillac

Williamsburg, VA

5.0
277 Reviews

543 2nd Street

Williamsburg, VA

23185

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277 Reviews of Loyalty Chevrolet Cadillac

February 01, 2022

Heads up and CAUTION should be used when dealing with sales at this dealership. They have "built in" and "addendums" to sticker price as well as "local options" which are not options at all. My final dea More

by mschmink8661
Price
Recommend Dealer
No
Employees Worked With
Sales Manager
Feb 15, 2022 -

Loyalty Chevrolet Cadillac responded

Hi Mark! We apologize that your experience here was not pleasant. However, we do appreciate your review. Our goal is to provide top notch customer service and to be as thorough as possible. Again, we are so sorry if we did not meet that mark during your visit. Moving forward we will be sure to do better! Also, upon further review I see you have since spoken with one of our managers regarding the matter. This being said, I still wanted to reach out to you and thank you for considering us during your buying experience. So thank you!! We appreciate you and your business. Congratulations on your new ride and if there is anything we can do to assist you in the future please do not hesitate to reach out. Until then, please take care and be well! Have a great day!

January 19, 2022

Buyer beware! Spoke with a lady named Lane and agreed to sell me a Cadillac Escalade for $5,995 over MSRP and I would buy two loyalty packages for an additional $1,690. After we agreed on everything she put More

by Fqreitem
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lane and Danny “the manager”
May 12, 2021

Service department is horrible. Williamsburg residents, be very careful with this company. Holiday was a great dealership. This place doesn't have any idea what " loyalty " means. More

by Randy Fincher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Didn't get the woman's name.
April 22, 2021

This review is for the Williamsburg, VA Loyalty Chevrolet Cadillac dealer. Which use to be the Holiday dealership. The General Manager Justin Hoffman was disrespectful. On 10 April 2021 I was looking More

by popsbmj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Justin Hoffman
February 06, 2019

Holiday Cadillac Roadside Assistance Holiday Cadillac provided me with Roadside Assistance and when car was able to run replaced my battery asap. Wonderful dealership. All if the people More

by Karen Sublett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob and Man who replaced battery. Do not remember his name but he was so helpful and good.
February 01, 2019

New Truck I recently bought a new truck. Clint took care of all my needs effectively and efficiently and I left with the truck I wanted at the price I desired. More

by Steve
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clint
January 29, 2019

Fixed automatic headlight sensor Rob, in the service department was very responsive in diagnosing and fixing the problem with my automatic headlight sensor. My husband waited for the More

by DK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob in the service department.
January 29, 2019

Service team is the bestas usual I have used holiday service for 20 years - welcoming, professional - I have never had a bad experience. The mechanic actually came out to the car wit More

by Dixie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
All of service
January 27, 2019

several visits - but problem satisfactorily solved This facility is always clean and the staff are always friendly and my car has always been repaired very satisfactorily. The waiting room area is wel More

by Zoey's Mom and Cali's Mom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob - in service department
January 25, 2019

Excellent Service!! In 6 years living in Williamsburg, neither my husband nor I have ever had a bad experience at Holiday! Welcoming, friendly and service professionals! More

by cc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Bridge
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