Loyalty Chevrolet Cadillac

Wow… Buying a truck from Loyalty Chevrolet was a breeze. We told them what we wanted and what we were looking to spend. They showed us the truck we liked and they offered a good price. No pressure, no ne We told them what we wanted and what we were looking to spend. They showed us the truck we liked and they offered a good price. No pressure, no negotiations, just a smooth quick purchase. More

I like these folks. This was my first experience and I never actually went there but did everything over the phone They were very accommodating and easy to talk with. I This was my first experience and I never actually went there but did everything over the phone They were very accommodating and easy to talk with. I love my new suburban. More

Excellent customer service. They got me the best deal around. I love my new Trax! Thank you so much to everyone who helped!! 10/10 will buy from them again They got me the best deal around. I love my new Trax! Thank you so much to everyone who helped!! 10/10 will buy from them again More

The sales team is on the ball I’m not pleased with the service department service department More

quick easy and most of all fast to action. I told them the car I wanted and it took Matt no time to put it in my drive. When working with the team they made sure I was taken care of every step I told them the car I wanted and it took Matt no time to put it in my drive. When working with the team they made sure I was taken care of every step of the way. More

This is the worst dealership I've ever dealt with. Horrible customer service, let someone take a vehicle knowing I was on my way to see it. I drove over an hour and lost time at work just to find this Horrible customer service, let someone take a vehicle knowing I was on my way to see it. I drove over an hour and lost time at work just to find this out and the sales person kept interrupted is trying to explain. I would give -5 stara if that was possible. More

I'm really getting frustrated with all these review sites defaulting to one star. I want to give this place zero stars! This place is the epitome of all the "car dealership" stereotypes. They will th defaulting to one star. I want to give this place zero stars! This place is the epitome of all the "car dealership" stereotypes. They will they to take you for every dollar and aren't willing to negotiate on their end AT ALL! Doesn't matter that the dealership down the road has the same car with no ridiculous $3k "market adjustment", doesn't matter that other dealership will give you more money for your trade IN WRITING, doesn't matter that you're a family trying to negotiate the best deal. They smugly stay in their office behind their ridiculous and gaudy desk and act like the tables will never turn in the car market. Zero interest in building relationship, which is ironic considering "loyalty" is in their name! STAY AWAY FROM THIS DEALERSHIP! More

Heads up and CAUTION should be used when dealing with sales at this dealership. They have "built in" and "addendums" to sticker price as well as "local options" which are not options at all. My final dea sales at this dealership. They have "built in" and "addendums" to sticker price as well as "local options" which are not options at all. My final deal was with the actual manager and the salesperson, and the manager attempted to bully and intimidate my wife and I into a sale, which was unreasonable. They threw away a sale of a NEW 2022 vehicle along with a future purchase of another NEW 2022 vehicle - for $795. We walked out - horrible experience and extremely negative interaction, for no legitimate purpose. Personification of bad business and sales tactics. No excuse. FYI - I immediately went to the second option dealership and closed the deal - that day, exactly as outlined above, minus the $795/ no problem and they were mortified of the story I told regarding my experience at LOYALTY Chevrolet in Williamsburg. More