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Loyalty Chevrolet Cadillac

Williamsburg, VA

4.9
425 Reviews

543 2nd Street

Williamsburg, VA

23185

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425 Reviews of Loyalty Chevrolet Cadillac

November 15, 2025

Nikki Harmon and the shop always work to get the repairs that are needed done completely in an efficient and timely manner. Nikki keeps me informed of the progress and any changes that come up. More

by yorkknight@cox.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki Harmon, Josh Fox
Nov 17, 2025 -

Loyalty Chevrolet Cadillac responded

Thank you for your positive review! We are so glad that Nikki consistently takes great care of you and your automotive needs. Your safety and satisfaction are our utmost priorities. Take care!

November 14, 2025

Mallory Bishop is the Best of the Best in my many, many years of experience with Dealer representatives. She is very responsive to my needs and concerns and always works to satisfy exactly what I expect. More

by Richard Mellor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Representative .. Mallory Bishop
Nov 17, 2025 -

Loyalty Chevrolet Cadillac responded

Richard, thank you for leaving Mallory this wonderful review! Providing thorough and efficient service is so important to us, and we are glad that her efforts consistently meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

November 05, 2025

Everyone, including Ryan Hoffman, Mallory Bishop, and Meghan Lieser, were extremely helpful and professional. I would recommend this dealership to anyone. More

by dfrost1974
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ryan Hoffman
Nov 05, 2025 -

Loyalty Chevrolet Cadillac responded

We appreciate your kind review and we are glad that Ryan, Mallory, and Meghan provided you with 5-star service. Your kind recommendation means so much to us. Safe travels!

October 31, 2025

Excellent service as always, Mallory Bishop is great to work with and does a great job keeping my Tahoe up to date on it’s maintenance More

by dpruim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mallory, Kevin
Nov 05, 2025 -

Loyalty Chevrolet Cadillac responded

Thank you for your positive review! We are glad that Mallory takes great care of you and your Tahoe. Your safety and satisfaction are our utmost priorities. Wishing you the safest of travels until we meet again!

October 31, 2025

The service was excellent and the service tech performed the requested tasks promptly . Mallory Bishop was very helpful with a question I had before the service and kept me current on the progress during s More

by gone2dogs1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mallory Bishop
Oct 31, 2025 -

Loyalty Chevrolet Cadillac responded

We appreciate your kind review! Offering thorough and efficient service is so important to us, and we are glad that Mallory provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

October 31, 2025

I had a problem and with no appointment drove in to the Service area. I was greeted very friendly. Trey Knight took the car for me and fixed everything. I left feeling very comfortable that my car was t More

by lsshrtstp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trey Knight
Oct 31, 2025 -

Loyalty Chevrolet Cadillac responded

Thank you for your excellent review! It is always our goal to ensure our guests are comfortable with their visit, and we are glad that Trey and the team got your automotive needs efficiently taken care of. It is an honor to have earned your confidence and loyalty. Wishing you the safest of travels until we meet again!

October 30, 2025

Trey was on time for my appointment. He was courteous, friendly, knowledgeable and also in tune with the process. More

by Debbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trey
Oct 30, 2025 -

Loyalty Chevrolet Cadillac responded

Debbie, Thank you for your positive review! We are so glad that Trey was kind and helpful throughout your visit. We hope to see you again the next time you are in need of automotive service!

October 29, 2025

Customer service is great. A bit slow in completing service. All I all, I was kept up to date on the progress. Nice folks More

by bgibson737
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Oct 29, 2025 -

Loyalty Chevrolet Cadillac responded

Thank you for your time and feedback. We are glad that our team was kind and kept you well informed throughout your service visit. Please do not hesitate to give us a call if you have any further questions or concerns.

October 28, 2025

I took my 2025 Silverado in for service. It was a great experience. Kaitlyn Ussery was a helpful and attentive service attendant. More

by Justme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Ussery
Oct 28, 2025 -

Loyalty Chevrolet Cadillac responded

Thank you for your positive review! We are so glad that Kaitlyn and the team took great care of you and your Silverado. It is our pleasure to assist you in any way possible. Safe travels!

October 22, 2025

No time to wait for check-in. And I received a video during service. Great More

by bcurtis46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sales department
Oct 22, 2025 -

Loyalty Chevrolet Cadillac responded

Thank you for your positive review! We are glad that our team provided you with a smooth, top-notch service experience. It is our pleasure to assist you in any way possible. Take care!

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