Loyalty Chevrolet Cadillac

I was visiting Williamsburg from Michigan when I noticed a non working right rear taillight on my 2024 GMC Acadia Denali. Without an appointment, I took my Acadia to the dealership and they fixed it right w a non working right rear taillight on my 2024 GMC Acadia Denali. Without an appointment, I took my Acadia to the dealership and they fixed it right way. Kaitlyn Ussery was hugely helpful and most pleasant to deal with. She really went “above and beyond” to help an out of town visitor on very short notice. I really appreciated the high quality service and professionalism at the dealership. Doug Brown, Troy, Michigan More

You can always expect friendly and profesional customer service. The techs there know their stuff we well! service. The techs there know their stuff we well! More

This dealership always manages to complete any service I need, with excellence and transparency that goes very far. Charles and Kirk are the best! need, with excellence and transparency that goes very far. Charles and Kirk are the best! More

Needed rear view mirror replaced and Victoria Hopkins met with me and did the estimate and followed through on all the details and a week later it was all perfectly finished for the price on the estimate met with me and did the estimate and followed through on all the details and a week later it was all perfectly finished for the price on the estimate. What a friendly and efficient operation. We have also bought several vehicles from Loyalty and they are A+ !!! More

Always responsive to my needs and gets things done in a timely manner as always. timely manner as always. More

Kirk Tajirian is very experienced in his area. He takes great care of my vehicle needs and keeps me well informed. Thanks great job! He takes great care of my vehicle needs and keeps me well informed. Thanks great job! More

We were on the first day of our vacation when there was a loud noise from the back of our vehicle every time we hit a bump, it got progressivly worse. The following morning (Saturday) we showed up at Loyalty loud noise from the back of our vehicle every time we hit a bump, it got progressivly worse. The following morning (Saturday) we showed up at Loyalty without an appointment. Kaitlyn Ussery had our vehicle brought into the service area so a service tech (Joey F.) would be able to look it over. She said they would try to make the repairs that same day, but may not be able to make them until Monday, it would depend on what was wrong and the availabilty of parts. (They were also going to check out another issue that we were having intermittently with the vehicle.) With us having a 1pm commitment that same day we hoped for the best. Danny drove us to where we were staying while they diagnosed the issues. We were contacted with what was wrong, they even provided us with a video. And we were told that Danny was already on his way to pick up the parts that were needed, at a dealership in New Port News, about 30 minutes away. The repairs for both issues were made and Danny came and picked us back up. We made it to our 1pm commitment on time! Excellent service provided by Kaitlyn Ussery, Danny C., and Joey F.! Wish they were our local dealership! Thanks again! More

Great service great techs . Nikki Harmon and James Cobb where great Parts guru Alan . Keep the great work Joe Nikki Harmon and James Cobb where great Parts guru Alan . Keep the great work Joe More

Complete service, easy to make appointments, work was completed on a timely basis. Would definitely return. completed on a timely basis. Would definitely return. More

Kirk Tajirian and his team are the best around! ! Would not bring my vehicle anywhere else!! His experience and knowledge are unmatched!! He took time to personally to show me how the sensors really ! Would not bring my vehicle anywhere else!! His experience and knowledge are unmatched!! He took time to personally to show me how the sensors really work and reset them all for me!! I ask for him anytime I need service!! Excellent team and great mechanics!! More