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Loyalty Chevrolet Cadillac
Williamsburg, VA
384 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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384 Reviews of Loyalty Chevrolet Cadillac
August 21, 2025
Attentive, knowledgeable technicians. I was especially pleased with the service provided by Nikki Harmon. She was, as always, pleasant and considerate. The service (purchase of four new t I was especially pleased with the service provided by Nikki Harmon. She was, as always, pleasant and considerate. The service (purchase of four new tires, etc.) wasprovided promptly and efficiently. More
by Sofi Starnes
Employees Worked With
Nikki Harmon
August 20, 2025
I cannot speak highly enough about the service I receive at Loyalty Chevrolet Cadillac. Over the years we’ve owned many cars—Hondas, Toyotas, and Volvos—but our service experiences elsewhere were often disa at Loyalty Chevrolet Cadillac. Over the years we’ve owned many cars—Hondas, Toyotas, and Volvos—but our service experiences elsewhere were often disappointing, and at times I felt taken advantage of. In contrast, working with our service advisor, Kaitlyn Ussery, has been an absolute pleasure. She always fits us in quickly, clearly explains what needs to be done, and executes flawlessly. Most importantly, she genuinely cares about keeping our costs reasonable, and we trust her completely. The exceptional service we’ve received here will absolutely influence our decision when it comes time to purchase our next car. More
by XT4 owner
Employees Worked With
Kaitlyn Ussery
August 13, 2025
Brought my truck in for inspection, oil change and 50,000 mile maintenance. Was having an issue with sluggish starts and asked them to check it out. Dropped the truck off Monday afternoon (appointment was mile maintenance. Was having an issue with sluggish starts and asked them to check it out. Dropped the truck off Monday afternoon (appointment was for 1:30 Tuesday). Got a call at 9 am Tuesday explaining the issue with the truck. Received a follow up call at noon telling me the truck was ready for pick up. Mallory Bishop does an excellent job explaining everything. Only issue I have is the diagnostic fee of $199.00. If I am letting you do the work, the diagnostic fee should be waived. If I am taking it somewhere else for a second opinion then charge the fee. Other than that, excellent job Loyalty Chevrolet!!! More
by rob
Employees Worked With
I did not work with anyone from these areas. Only Service, Matt Spence, John Mooney, Jeremy Baldwin, Laine Wrann, Dennis Wike, Eric Schipper
July 24, 2025
Got a great truck for a great price. I would like to point out that I came in one day and had a pretty bad experience with the store manager that was on that day. However, I went back th I would like to point out that I came in one day and had a pretty bad experience with the store manager that was on that day. However, I went back the second day and the manager that was on duty Made the situation much better was very professional and because of him in this great salesman I had I would go buy another truck however, if the original store manager was there when I walked in, I would walk out. More
by vhud
Employees Worked With
Adrien Trumpler , Danny Moss, Laine Wrann
July 24, 2025
Niki Service Rep. was courteous. She immediately met me and explained the process to service my 2015 GMC Canyon. Service was completed on time. Throughout my appointm was courteous. She immediately met me and explained the process to service my 2015 GMC Canyon. Service was completed on time. Throughout my appointment and interactions Niki was first rate. I'll return to her for any future service requirements. More
by cjwgolfer
Employees Worked With
Niki
