Loyalty Nissan Richmond

It is very difficult for me to have service done during week. I usually do not have an appointment, I just show up early Saturday morning and get in line. Most visits are basic oil change and or state insp week. I usually do not have an appointment, I just show up early Saturday morning and get in line. Most visits are basic oil change and or state inspection. I am always aware that it could be an extra wait, but I do plan to be in a hurry. Your ability to “fit me in” is always appreciated. Thank you for accommodating my needs. More

Everyone was so helpful, this was the best experience ever with a dealership! Best ever ever with a dealership! Best ever More

I came here to test drive and get an appraisal for my 2022 Chevy bolt euv My salesmen was nice but the finance/sales manager was absolutely disrespectful He claimed that since my car has dealer plates an 2022 Chevy bolt euv My salesmen was nice but the finance/sales manager was absolutely disrespectful He claimed that since my car has dealer plates and a window sticker that it was Suspicious and needed my credit pulled to verify I can get the car a bunch of BS no what happened was you saw a young black male walking through, and you thought I couldn’t afford the car jokes on you that's a 70k deal you lost 😂😂😂😂 see what being judgmental gets you More

My experience with this dealership: I spoke to someone for a longtime via text and phone. Explained the value and what I owe on car. I filled out finance application, I showed how much I owed on it. I exp for a longtime via text and phone. Explained the value and what I owe on car. I filled out finance application, I showed how much I owed on it. I explained that I didn’t want to come in unless my budget could be met as I had a flat recently and was driving on a donut. I was told that many people were asked, and that my payment amount could be met. I was excited made an appoint. Day of appointment my wife gets sick and I have to take her to er, so I rescheduled. Tonight I drove to dealership with my 9 year old. While I left my 6 month old with my sock wife to take care of what I thought was a done deal. After 2 hours of waiting, I am told the best they can do is $140 more a month then what was discussed. Also I’d like to say they tried to sell me a 22 Nissan Sentra SR with a msrp of $22,700 for $35,000 in total. They thought I was offering 14,000 trade in with nothing owed and wanted $250 a month for 82 months = $35000. More

Purchasing this vehicle went very well for me. I was in finance office last on the schedule for the day so I missed some understanding of my warranty. Love to have the opportunity to. One back in I was in finance office last on the schedule for the day so I missed some understanding of my warranty. Love to have the opportunity to. One back in and go over all my warranty information. More

The people there are helpful and amazing they do everything they can you make you feel comfortable wether it be having your car serviced or if you are looking to purchase. everything they can you make you feel comfortable wether it be having your car serviced or if you are looking to purchase. More

I have received great customer service at this location from vehicle purchases to service center! from vehicle purchases to service center! More

I can always count on Loyalty Nissan to keep my vehicle running in top shape. running in top shape. More

She was very very professional and had a good Attitude. Great Work Excellent Experience. Thank you Great Work Excellent Experience. Thank you More