Loyalty Nissan Richmond

Joe Hamilton is an excellent Service Tech. Kept me informed and was very helpful. Getting my Murano serviced is always a pleasure at Loyalty Nissan. Kept me informed and was very helpful. Getting my Murano serviced is always a pleasure at Loyalty Nissan. More

Stephanie McLaughlin is an excellence "Customer Service Team Member". She was extremely thorough and kept me informed through then entire service. Stephanie was very friendly and approachable. She has Team Member". She was extremely thorough and kept me informed through then entire service. Stephanie was very friendly and approachable. She has a positive winning attitude which and takes her responsibilities very seriously. It was a pleasure working with Stephanie. She is obviously an asset to Loyalty Nissan. You are lucky to have her. More

Extremely nice courteous staff always greeted me with smiles and good service great dealership alsome smiles and good service great dealership alsome More

Very helpful and friendly along with being extremely professional. Kept me posted on how the service to my vehicle was going. professional. Kept me posted on how the service to my vehicle was going. More

I had a 7:15 pm appointment with Ahmad Miller on 5/25/2022.. Ahmad was very professional, friendly, patient, and caring. He gave us all the information we needed and worked around our needs. The 5/25/2022.. Ahmad was very professional, friendly, patient, and caring. He gave us all the information we needed and worked around our needs. The staff at the dealership were very efficient and welcoming. More

Service employees were efficient and friendly. Work and lounge area is kept clean. Service was performed promptly. Work and lounge area is kept clean. Service was performed promptly. More

Rebecca Stilling goes above & beyond to give her customers great customer service.l love having her guide me in the right direction on my car.Rebecca always greets with a smile and answers all my is customers great customer service.l love having her guide me in the right direction on my car.Rebecca always greets with a smile and answers all my issues in a timely fashion. More

I had a new lady today Rebrcca Stallings an she was excellent… I usually have Hope Nunnally who is also exceptional.. I am always pleased with the service! excellent… I usually have Hope Nunnally who is also exceptional.. I am always pleased with the service! More

Left the car to Nissan dealership night to fix the problem, received a text from Tffany Joyner that she will update me as soon as they check our car. Email received stating the problem and the cost if problem, received a text from Tffany Joyner that she will update me as soon as they check our car. Email received stating the problem and the cost if the repair. And other receommendation. I called her and discussed the issues and gave her an approval to fix it. She told us parts will be ordered and it will be done the next day. Called Ms joyner, and unfortunately she is off on that day. I told my son to follow up with someone to find out if its going to get done as it was promised. Then later in the afternoon, my son picked up the car. More