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Loyalty Nissan Richmond

Chester, VA

Overview
Reviews
4.8
371 Reviews
Call Dealership (804) 414-1700
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16301 Loyalty Way

Chester, VA

23834

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Showing 371 reviews

April 06, 2024

Service visit went well and Larry Meade, my service contact did an excellemt job in getting me in and out in an expeditious manner and covering points that needed attention. More

by Jhhilliii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Meade
Report | Print
Apr 08, 2024 -

Loyalty Nissan Richmond responded

We are happy to hear that Larry provided you with top-notch service! Thank you for your positive review, and we hope that you do not hesitate to let us know if there is ever anything more that we may help you with.

Helpful
April 05, 2024

I dislike this dealership, but I LOVE Stephanie. She’s always given me phenomenal service and always a pleasure to speak to whether I’m having a bad day or not. I can’t thank her enough More

by malika Varn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephanie
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Helpful
April 04, 2024

Larry Meade is my Nissan advisor and he did an amazing job with assisting my service on 04-01-24. He provided me with some information to replace my windshield along with being super time efficient on my More

by DevonLJohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Meade
Report | Print
Apr 08, 2024 -

Loyalty Nissan Richmond responded

Thank you so much for your positive review, Devon! We are honored that you confided in Larry with your automotive needs, and we will certainly continue to provide you with our best care in your visits to come. We wish you the safest of travels until we meet again!

Helpful
April 03, 2024

My recent semi-annual service visit went speedily and well thanks to the efforts of my adviser, Roger Hodges. More

by miketraylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Hodges
Report | Print
Apr 04, 2024 -

Loyalty Nissan Richmond responded

Thank you for leaving Roger this 5-star review! Please drive safely, and be sure to give us a call if there is anything more that the team may help you with!

Helpful
April 02, 2024

My advisor Stephanie was great she is always so nice and helpful with anything and any questions I have. More

by pz245
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
Report | Print
Apr 04, 2024 -

Loyalty Nissan Richmond responded

Thank you for leaving Stephanie this wonderful review! Offering quality and efficient service is so important to us. She will be delighted to know how confident you are in her efforts. Please drive safely!

Helpful
March 29, 2024

Stephanie Mclaughlin has been and is an excellent service representative with excellent customer service skills and a genuine concern for people. Stephanie is the main reason I keep coming back to the dealer More

by 1959cwd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Mclaughlin Chestet
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Mar 29, 2024 -

Loyalty Nissan Richmond responded

Thank you so much for your wonderful review! We greatly appreciate the opportunity to work with you, and it's great to know that Stephanie could provide you with a seamless, 5-star experience. Please do not hesitate to let us know if there is ever anything more that we may help you with.

Helpful
March 29, 2024

Larry Meade was my service person. He was very personable, friendly, helpful and willing to assist. I did not have to wait to be waited on, he was right there. Thank you very much Larr More

by angel_brown1222
Recommend Dealer
Yes
Employees Worked With
N/A
Report | Print
Mar 29, 2024 -

Loyalty Nissan Richmond responded

Thank you so much for your positive review! It's great to know that Larry could provide you with top-notch service. Your satisfaction means so much to us. We wish you safe travels and hope that you continue to choose us for all of your future automotive needs!

Helpful
March 27, 2024

Robert, the sales person was very knowledgeable, professional and courteous. My whole experience was very enjoyable. More

by jeromemosby
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Warner
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Mar 28, 2024 -

Loyalty Nissan Richmond responded

Thank you for leaving Robert this excellent review! We are overjoyed that he took great care of you and your automotive needs. Our guests' satisfaction is our utmost priority. We wish you the safest of travels until we meet again!

Helpful
March 24, 2024

Larry Meade was very professional polite and respectful. Larry was very attentive to my concerns. I would definitely request him when I come back for my next appointment. More

by Mom
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Meade
Report | Print
Mar 25, 2024 -

Loyalty Nissan Richmond responded

Providing quality and efficient service is so important to us, and we are glad that Larry's efforts could meet your satisfaction. Thank you so much for your wonderful review. Safe travels!

Helpful
March 23, 2024

Roger Hodges was very friendly and professional. It was a pleasure to have my car washed after the oil change. Loyalty Nissan is a great dealership. More

by rmpulley8
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Hodges
Report | Print
Mar 25, 2024 -

Loyalty Nissan Richmond responded

Thank you so much for your wonderful review! Providing quality and efficient service is so important to us, and we are glad that Roger's efforts could meet your satisfaction. Safe travels!

Helpful
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