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Loyalty Nissan Richmond

Chester, VA

4.8
378 Reviews

16301 Loyalty Way

Chester, VA

23834

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Showing 378 reviews

April 03, 2024

My recent semi-annual service visit went speedily and well thanks to the efforts of my adviser, Roger Hodges. More

by miketraylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Hodges
Apr 04, 2024 -

Loyalty Nissan Richmond responded

Thank you for leaving Roger this 5-star review! Please drive safely, and be sure to give us a call if there is anything more that the team may help you with!

April 02, 2024

My advisor Stephanie was great she is always so nice and helpful with anything and any questions I have. More

by pz245
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
Apr 04, 2024 -

Loyalty Nissan Richmond responded

Thank you for leaving Stephanie this wonderful review! Offering quality and efficient service is so important to us. She will be delighted to know how confident you are in her efforts. Please drive safely!

March 29, 2024

Stephanie Mclaughlin has been and is an excellent service representative with excellent customer service skills and a genuine concern for people. Stephanie is the main reason I keep coming back to the dealer More

by 1959cwd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Mclaughlin Chestet
Mar 29, 2024 -

Loyalty Nissan Richmond responded

Thank you so much for your wonderful review! We greatly appreciate the opportunity to work with you, and it's great to know that Stephanie could provide you with a seamless, 5-star experience. Please do not hesitate to let us know if there is ever anything more that we may help you with.

March 29, 2024

Larry Meade was my service person. He was very personable, friendly, helpful and willing to assist. I did not have to wait to be waited on, he was right there. Thank you very much Larr More

by angel_brown1222
Recommend Dealer
Yes
Employees Worked With
N/A
Mar 29, 2024 -

Loyalty Nissan Richmond responded

Thank you so much for your positive review! It's great to know that Larry could provide you with top-notch service. Your satisfaction means so much to us. We wish you safe travels and hope that you continue to choose us for all of your future automotive needs!

March 27, 2024

Robert, the sales person was very knowledgeable, professional and courteous. My whole experience was very enjoyable. More

by jeromemosby
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Warner
Mar 28, 2024 -

Loyalty Nissan Richmond responded

Thank you for leaving Robert this excellent review! We are overjoyed that he took great care of you and your automotive needs. Our guests' satisfaction is our utmost priority. We wish you the safest of travels until we meet again!

March 24, 2024

Larry Meade was very professional polite and respectful. Larry was very attentive to my concerns. I would definitely request him when I come back for my next appointment. More

by Mom
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Meade
Mar 25, 2024 -

Loyalty Nissan Richmond responded

Providing quality and efficient service is so important to us, and we are glad that Larry's efforts could meet your satisfaction. Thank you so much for your wonderful review. Safe travels!

March 23, 2024

Roger Hodges was very friendly and professional. It was a pleasure to have my car washed after the oil change. Loyalty Nissan is a great dealership. More

by rmpulley8
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Hodges
Mar 25, 2024 -

Loyalty Nissan Richmond responded

Thank you so much for your wonderful review! Providing quality and efficient service is so important to us, and we are glad that Roger's efforts could meet your satisfaction. Safe travels!

March 22, 2024

Roger Hodges does a great job for me and always comes through as expected. Very thorough very professional. I appreciate all you do. More

by Travis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Hodges
Mar 22, 2024 -

Loyalty Nissan Richmond responded

Hi Travis, We are so glad that Roger could be of valuable assistance to you and made your experience with us both quick and efficient. Thank you so much for your positive review! Wishing you the safest of travels- on behalf of the entire team!

March 20, 2024

I like this dealership. All the employees are friendly. The building and restrooms are clean. My Advisor, Lamont Wright is an awesome advisor. He is very knowledgeable, More

by lucretiagresham16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lamont Wright
Mar 21, 2024 -

Loyalty Nissan Richmond responded

Thank you so much for your positive! We are so glad that Lamont could provide you with top-notch service throughout your visit. He will be delighted to hear of your kind words. If there is ever anything more that he and the team may help you with, please do not hesitate to let us know!

March 19, 2024

Working with Loyalty Nissan has been a pleasure. The best part about getting services there is the wonderful Kim Turner, she is an amazing! She is patient, very kind, and goes out of her way for her More

by Serina Jones
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Turner
Mar 20, 2024 -

Loyalty Nissan Richmond responded

Thank you so much for your excellent review, Serina! We are honored by your continued business, and proud to know that Kim could provide you with the quality care that you so much deserve. It is our pleasure to serve you and your automotive needs in any way possible. We wish you safe travels until we meet again!