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Loyalty Nissan Richmond

Chester, VA

Overview
Reviews
4.8
465 Reviews
Call Dealership (804) 414-1700
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16301 Loyalty Way

Chester, VA

23834

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Showing 465 reviews

December 05, 2024

Service has improved a lot over the years past. . Great Experience this time thanks to Roger Hodges!!!! More

by rjm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Hodges
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Dec 09, 2024 -

Loyalty Nissan Richmond responded

Thank you for spreading the word about the great service you received at- Loyalty Nissan. Rodger is a great asset to our team and will be happy to hear about your positive experience. We look forward to seeing you the next time your car needs service.

November 29, 2024

As always, Kim Turner and co-workers have done an excellent job in maintaining services for my vehicle. I appreciate all that they do. More

by dittie7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Turner
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Dec 06, 2024 -

Loyalty Nissan Richmond responded

Thank you for sharing this review with us. Kim and the rest of our service crew are always striving to be very thorough and concise. We are glad to hear that you experienced and appreciated their attention to detail. Until then, safe travels and warm wishes!

November 26, 2024

I've purchased a car there about 9 years ago, and I think you all have the best quality of vehicles More

by verondaward
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aubrey Bailey
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Nov 26, 2024 -

Loyalty Nissan Richmond responded

Thank you for leaving us this positive review! We are happy to know that we have the best quality vehicles and service. Congrats on your new vehicle- behalf of the entire Loyalty Nissan team!

November 24, 2024

This was the second time that I’ve had Kim Turner as my advisor. She such a pleasure to work with and the wait time wasn’t long at all. More

by Ree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Turner
Report | Print
Nov 26, 2024 -

Loyalty Nissan Richmond responded

Ree, We are grateful for you leaving Kim this wonderful review! We are pleased to know that she was such a pleasure to work with and the wait time wasn't long. Please drive safely and do not hesitate to let us know how we may be of further service to you.

November 23, 2024

Roger Hodges did a great job getting my car in and out for service. The work performed was excellent More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Hodges
Report | Print
Nov 26, 2024 -

Loyalty Nissan Richmond responded

Bob, Providing quality and efficient service is so important to us here at Loyalty Nissan and we are glad that Roger's efforts could meet your satisfaction! We are thrilled to know that the work he performed was excellent. We wish you safe travels until we meet again!

November 22, 2024

Must mention my service rep, Stephanie McLaughlin. She provides excellent service and extremely knowledgeable and extraordinariy courtesy. More

by mensch_bootie.0l
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie McLaughlin
Report | Print
Nov 22, 2024 -

Loyalty Nissan Richmond responded

Thank you for your positive review! We work extremely hard to ensure our guests are satisfied with their visit, and we are delighted that Stephanie provided you with the A+ service that you deserve. She will be honored to hear of your kind words. Safe travels!

November 21, 2024

Stephaine Mclaughlin is the best! She always so helpful and go the extra mile. She is my go to and has been for years. AAwesome customer service. More

by bklk3906
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Warner
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Nov 22, 2024 -

Loyalty Nissan Richmond responded

Thank you for leaving Stephanie this wonderful review! We are honored that you have continuously confided in us with your automotive needs, and we are so glad that she consistently provides you with the A+ service that you deserve. Wishing you the safest of travels until we meet again!

November 21, 2024

Roger Hodges was very nice, prompt, knowledgeable and courteous. I appreciated is polite and professional manner. More

by damsmf
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Hodges
Report | Print
Nov 22, 2024 -

Loyalty Nissan Richmond responded

We appreciate you leaving Roget this 5-star rating! Offering quality and efficient service is so important to us, and we are glad that he provided you with nothing less. Please do not hesitate to give us a call if there is ever anything more that he and the team may help you with.

November 20, 2024

Paul and Larry were really great to me and my vehicle. I drive long distances, and it is important to me that I can trust my vehicle and those who work on it. More

by kimberly21481
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry, Paul
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Nov 22, 2024 -

Loyalty Nissan Richmond responded

Kimberly, Thank you for your wonderful review! Your safety and satisfaction are our utmost priorities, and we are glad that Paul and Larry took great care of you and your automotive needs. Please do not hesitate to give us a call if you ever have any further questions or concerns.

November 19, 2024

Awesome customer service. Great service and little pricey but the car runs well. Would continue going there. More

by allenjking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry meade
Report | Print
Nov 20, 2024 -

Loyalty Nissan Richmond responded

Allen, We are grateful for you leaving us this stunning review! We are pleased to know that our team provided you with awesome service. We look forward to serving you again in the future when the time comes.

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