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Loyalty Volkswagen

Chester, VA

Overview
Reviews
4.9
360 Reviews
Call Dealership (804) 518-9300
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16300 Loyalty Way

Chester, VA

23831

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Showing 360 reviews

January 28, 2026

The dealership goes above and beyond to make sure customers are satisfied and well taken care of. More

by jeremydial590
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michale Altizer
Report | Print
Jan 29, 2026 -

Loyalty Volkswagen responded

We strive for 100% customer satisfaction, and we are overjoyed that our team consistently provides you with top-notch service. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

January 26, 2026

Ashley Robertson was amazing! Extremely helpful in getting me in to get my vehicle serviced and out quickly! More

by leslie.a.shipp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Robertson, Steve Exteres
Report | Print
Jan 26, 2026 -

Loyalty Volkswagen responded

Leslie, thank you for your positive review! We are so glad that Ashley took exceptional care of you and your automotive needs. It is our pleasure to assist you in any way possible. Safe travels!

January 21, 2026

You can tell that the staff in the service dept not only enjoy their job, but enjoy working with eachother More

by lmp016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Wilson
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Jan 23, 2026 -

Loyalty Volkswagen responded

Thank you for your kind review! We strive for 100% customer satisfaction, and we are glad that our team provided you with a 5-star experience. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

January 18, 2026

A big thanks to Kody Ellen! His genuine personality and deep knowledge of the different models made us feel confident, solidifying our decision to purchase our first Volkswagen. More

by NicholsLN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kody Ellen
Report | Print
Jan 20, 2026 -

Loyalty Volkswagen responded

Nichols, thank you for your excellent review! We are honored to have been of assistance to you with your special purchase, and we are glad that Kody provided you with a top-notch experience. On behalf of the entire team- we warmly congratulate you on your first Volkswagen! Safe travels.

January 14, 2026

I am very pleased with the service I get from Loyalty Volkswagon. Michael Altizer has been my point of contact since I got my Atlas Cross Sport. Everytime I go there I get excellent customer service. More

by Toni Cuttino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Altizer, Steve Exteres
Report | Print
Jan 20, 2026 -

Loyalty Volkswagen responded

Toni, thank you for your positive review! Providing top-notch service is so important to us, and we are glad that Michal's efforts consistently meet your satisfaction. It is our pleasure to serve you and your Volkswagen needs in any way possible. Safe travels!

January 13, 2026

Pleasant experience in the service department. Mike A was pleasant and I like the online communication regarding my vehicle. More

by Oambpm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michale A
Report | Print
Jan 15, 2026 -

Loyalty Volkswagen responded

Thank you for your very kind review. We are pleased to hear that your vehicle service experience with us was so positive. We look forward to seeing you again when it is time for your next service.

November 19, 2025

Advisors are always friendly and knowledgeable. Prices are shown upfront and I’m never pressured to do any services I don’t feel ready to do at the time of my appointment. They do express when some More

by Kamille
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michale Altizer
Report | Print
Nov 19, 2025 -

Loyalty Volkswagen responded

Kamille, thank you for your wonderful review! Your safety and satisfaction are our utmost priorities, and we are glad that our team consistently takes great care of you and your automotive needs. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

November 18, 2025

Thank you Mr. Jeffrey "JB" Burgodoerer, for your great customer service. This was our first experience with Loyalty Volkswagen and appreciate the oil change for l More

by dartis2164
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Exteres
Report | Print
Nov 18, 2025 -

Loyalty Volkswagen responded

Thank you for your positive review! We are glad that Jeffrey took great care of you and ensured your experience with us was top-notch. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

November 13, 2025

Excellent customer service, efficient and timely service with attention to details Clear explanation of service provided More

by E B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michale Altizer
Report | Print
Nov 13, 2025 -

Loyalty Volkswagen responded

Thank you for sharing your kind review. We are glad that our team provided you with thorough and efficient service throughout your visit. We wish you safe travels and we hope to see you again the next time you are in need of automotive service.

November 05, 2025

The dealership always delivers as promised and the technicians are Rockstars! Couldn't have a better team working on my car. More

by tmcmahon794
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Walton
Report | Print
Nov 05, 2025 -

Loyalty Volkswagen responded

Thank you for your excellent review! Providing 5-star service is so important to us, and we are glad that our efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

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