Back

Loyalty Volkswagen

Chester, VA

4.8
341 Reviews

16300 Loyalty Way

Chester, VA

23831

Directions

By Type

Showing 341 reviews

July 31, 2025

My wife and I purchased a 2025 Atlas Cross Sport from loyalty and were very happy with the experience. Brandon Delano was excellent and incredibly helpful presenting the options available to us. If you a More

by fitzpact
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Delano
July 26, 2025

I had a great experience with getting my engine replaced at loyalty Volkswagen. They reason that it was such a great experience is because of the service advisor that I dealt with Robert Wilson. More

by brittharman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Willson
July 26, 2025

I went to Loyalty to get my lights panel back in order after getting a new battery from someone else. I asked them to perform another job on my car that came to their attention.. They had brought my out, More

by Sharon Taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Altizer
July 20, 2025

DA Davenport and all the staff from the finance department to the service team where phenomenal. Highly recommend buying from the loyalty group. More

by Mike.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DA Davenport
July 19, 2025

Michael Altizer did a great job assisting me with my auto care. I would recommend Loyalty Volkswagen More

by cwwatkins1
Workmanship
Recommend Dealer
Yes
Employees Worked With
Michael Altizer , Steve Exteres
July 18, 2025

Ashley was very helpful in the processing of my vehicle. Additionally, I would like to commend the dealership for doing a good job on my repair work. As of this time, everything is working very well. I wann More

by jordananns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos M., Steve Exteres
July 18, 2025

My salesperson Israel Lemons was awesome! Very helpful, very kind, and very easy to talk to. He went out of his way to make sure all my questions were answered. I highly recommend this de More

by Danieltomko
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Israel Lemons
July 16, 2025

Mr. Robert Wilson was my service advisor. He was awesome. I left my car for the day. I received several recommended services with cost and prompt notice when my service was completed. . More

by shelbymarieh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Wilson
Jul 16, 2025 -

Loyalty Volkswagen responded

Shelby, thank you for taking the time to share your experience with us. We are pleased to know that Robert has taken such great care of you. Our aim is to give every guest the highest possible level of customer service and quality.

July 12, 2025

Mike is very friendly and pleasant to deal with and has a great smile. Enjoy doing business with him. More

by Sportkat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Altizer
Jul 16, 2025 -

Loyalty Volkswagen responded

Kat, We are committed to providing our customers with nothing less than 5-star service. Mike will be especially happy to hear that you were completely satisfied with his customer service.

July 10, 2025

Heather is good always when I come in there. She gives me all the information on the car and gets it done in a acceptable amount of time. More

by anita_mntgmry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Exteres
Jul 10, 2025 -

Loyalty Volkswagen responded

Anita, thank you for leaving Heather this wonderful review! We are glad that she is consistently kind and informative. It is our pleasure to serve you and we hope that you continue to choose us for all of your future automotive needs!

1
...