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Loyalty Volkswagen

Chester, VA

4.8
327 Reviews

16300 Loyalty Way

Chester, VA

23831

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Showing 327 reviews

June 15, 2025

Mike Altizer is by far the most professional , informative and personable service technician that I have ever worked with !!! … he puts the “ Loyalty “ in Loyalty VW !!! … a class act of top notch More

by odin1066
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Altizer
Jun 16, 2025 -

odin1066 responded

Mike Altizer is my favorite service man at Loyalty VW !!!

Jun 16, 2025 -

Loyalty Volkswagen responded

Thank you for leaving Michale this amazing review! He will be honored to hear of your very kind words and to know that you deeply value his service. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if we may ever be of further assistance to you.

June 13, 2025

The dealership is friendly, clean and organized. For my service visit I was promptly greeted. The overall check in was easy. I had an appointment and waited about 1.5 hrs for an oil change. More

by msodessasanders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Altiers
Jun 16, 2025 -

Loyalty Volkswagen responded

We appreciate your positive review and we are glad that our team took great care of you and your automotive needs. Please do not hesitate to give us a call if you ever have any further questions or concerns.

June 13, 2025

Michale Altizer made sure my appointment was quick & efficient! Easy drop off & pick up. When we work with him it always seems to go smoother! More

by slsforce10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michale Altizer, Dawn
Jun 16, 2025 -

Loyalty Volkswagen responded

Thank you for your positive review! We are happy to hear that Michale provided you with a quick and efficient experience. We wish you safe travels and we hope to see you again the next time you are in need of automotive service!

June 12, 2025

Always a pleasant experience and never feel pressured to to do more then is needed More

by puma92002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Alrizer
Jun 12, 2025 -

Loyalty Volkswagen responded

Thank you for your kind review! We are glad that our team consistently provides you with a smooth, pressure-free experience. It is our pleasure to serve you and your automotive needs in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

June 03, 2025

Greg Grandison made this the easiest car purchase for me! I called on a Tuesday, had appt on Wed and picked up my new VW Atlas Cross Sport on Sat. I was in and out in less than 2 hours! Everyone at Loyalty d More

by RobinRenea
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gregory Grandison
Jun 06, 2025 -

Loyalty Volkswagen responded

Thank you for leaving us this positive review! We greatly appreciate the opportunity to work with you, and we are delighted that Greg provided you with a seamless, 5-star experience. It is our pleasure to assist you in any way possible. We warmly congratulate you on your new Volkswagen Atlas Cross Sport and we wish you the safest of travels until we meet again!

June 02, 2025

Mr jones is a excellent salesman and he help me get a great deal on a new suv that I’m truly enjoying thank you again sir and god bless you More

by 71michael.mcdaniel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Exteres
Jun 06, 2025 -

Loyalty Volkswagen responded

We appreciate your kind review! We are thrilled that Joseph provided you with top-notch service and ensured your experience with us an all-around success. It is our pleasure to assist you in any way possible. Congratulations on your new ride!

June 01, 2025

Profeasional and kind. answered questions. Good service. Quick service. Explained fully the status of my vehicle More

by hopkinslavinia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ROBERT, Steve Exteres
Jun 06, 2025 -

Loyalty Volkswagen responded

Thank you for your kind review! Offering thorough and efficient service is so important to us, and we are glad that our team provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

June 01, 2025

Israel Lemons was outstanding fir a new sales team member. Very impressed with him. He went out of way to get us the answers we ask and made the overall experience the best I every had at a car deale More

by ddeal05
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Israel Lemons
Jun 06, 2025 -

Loyalty Volkswagen responded

Thank you for leaving Israel this positive review! Israel will be delighted to hear of your kind words and to know that you deeply valued his assistance. Our guest's satisfaction is our utmost priority. We hope for an opportunity to work with you again!

May 28, 2025

I recently had my car serviced at Loyalty Volkswagen, and I couldn’t be happier with the experience. From start to finish, the staff was professional, knowledgeable, and truly dedicated to customer satisfact More

by panadd1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michale Altizer, Steve Exteres
May 28, 2025 -

Loyalty Volkswagen responded

Thank you for taking the time to leave us this wonderful review and recommendation! Providing thorough and efficient service is so important to us, and we are glad that our efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

May 27, 2025

We had the privilege of working with Israel Lemmons. A wonderful individual and a very helpful salesman. He worked hard to make sure we were satisfied with our car purchasing experience. More

by dieterbergmann
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Israel Lemmons
May 28, 2025 -

Loyalty Volkswagen responded

Thank you for sharing your positive experience with us. We are delighted that Israel provided you with top-notch service. Your satisfaction means so much to us. On behalf of the entire team- congratulations on your new vehicle!

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