
Loyalty Volkswagen
Chester, VA
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I appreciate the response I received. The customer service is very good. Ashley Robertson the assistant service advisor was very helpful & pleasant to work with. The customer service is very good. Ashley Robertson the assistant service advisor was very helpful & pleasant to work with. More
I sold a VW atlas to a customer that lived closer to Loyalty. She had some issues within the first 3000 miles that I opted to help out with diagnosis. There was also some recall work that could be looke Loyalty. She had some issues within the first 3000 miles that I opted to help out with diagnosis. There was also some recall work that could be looked into we realized. Ashley Robertson was my point of contact throughout the process and I had never worked with her before. It is not easy to be comfortable with another company to do the diagnosis and repair work on behalf of a customer for many reasons; they may upsell said customer, they may bash some work and recommend new items or suggest something implied was not actually taken care of, and almost operate with an open checkbook mind state. Ashely not only did not do that but she had open dialogue, treated me as much as her customer as our now mutual customer, and took care of the recall work immediately without hesitation. I felt comfortable working with her from the start and would highly recommend her. She is the kind of employee I would gladly hire at my own location. Thanks Ashley! More
Michale Altizer was awesome! Listened to what my needs were for my vehicle and got them taken care of. Kept me informed and it was all done in a timely manner. Great service! Listened to what my needs were for my vehicle and got them taken care of. Kept me informed and it was all done in a timely manner. Great service! More
Thank you, Michael Altizer for your excellent professional service! My vehicles were serviced and clean at pickup. I highly recommend using Loyalty Volkswagen. professional service! My vehicles were serviced and clean at pickup. I highly recommend using Loyalty Volkswagen. More